Stubble & Co Reviews 

Having scoured the internet for durable, and of equal importance stylish packing cubes I finally came across Stubble & Co. What I like about these packaging bags is the extra features of both the internal and external compartments, in addition the compartments being secure & sturdy, super handy, I’ve bought these for my daughter, and where she works on yachts and is tight for storage space, it means that she, in particular is able to just pop the whole cube into drawer spaces etc in an organised and efficient manor.

So impressed that I’ve made two purchases in two days, and where I’ve had to liaise with the team at Stubble & Co, they’ve been genuinely super supportive and proactive, addressing question very promptly. Professional at all times.

Absolutely love Stubble & Co! I already own two of their bags and couldn't be happier with the quality and design.

I recently had an issue with one of my bags, and Daphney from customer service was absolutely fantastic. She was so friendly, understanding, and quick to help, arranging a repair and then a replacement with no hassle at all.

It's rare to experience such brilliant customer service. Daphney really went above and beyond, and it's made me love the brand even more!

I would happily buy from Stubble & Co again and recommend them to everyone. 10/10 experience!

I ordered a bag from Stubble & Co and the package was delivered today by Evri. The box was completely sealed and appeared intact, but when I opened it there was absolutely nothing inside.

I've contacted Stubble & Co by email, (the phone number on their website doesn't work) but I haven't even received a bounce back email from them saying that they are dealing with my request. I wanted to share my experience because receiving an empty delivery box is extremely concerning. I'm now waiting for the company to investigate and resolve the situation

Update:
They’ve since said the bag is out of stock in the colour I ordered. I’ve asked to just be refunded as based on all other reviews I’ve seen I wont get this bag for ages and when I do it’ll probably break very quickly…

Review based on delivery as I haven't received the bag yet…
Looking through the other reviews on here, it seems they definitely have an ongoing issue with their delivery service. I ordered my bag last Saturday and it still hasn't left the warehouse, despite being advertised as 2–3 day delivery.

I do appreciate the prompt responses and attempts to resolve the issue, but it seems there's a bigger problem with Stubble & Co actually getting parcels handed over to the delivery company in the first place.

A bit more transparency around actual delivery times would go a long way, rather than promising fast delivery that clearly isn't being met. It's disappointing, especially when you're expecting your order within the timeframe they've advertised.

Products are amazing, had a few issues with delivery, so took a long time to arrive, but their customer service is very good and got the problems sorted

I bought my husband the original roll top back in 2020 as a gift and it’s still going strong 6 years later. I emailed the team recently to find out the modern equivalent size wise so that I could get one for myself and they were so quick to respond and extremely helpful.

The Roll Top 20L quickly became my go-to backpack. I use it regularly and couldn't be happier with it. It's incredibly sturdy, well thought out and practical, with a clean design that works for pretty much any occasion. You can tell that a lot of attention has gone into the details. Overall, the quality has really impressed me.

After more than two years of use, I did experience an issue with the reflective coating on the straps. However, I have to say that the customer service was just as impressive as the backpack itself. The team was friendly, responsive and genuinely willing to help. Even though the warranty period had expired, they went the extra mile and offered me a replacement.

I also own the "Crossbody Sling" from Stubble & Co., and I'm just as happy with it. Both products are great examples of thoughtful design and quality craftsmanship.

It's great to see a company that stands behind its products and treats its customers so well. That definitely makes me want to stick with Stubble & Co.

Thank you!

They won't even let ya look at their products online without allowing them to spy and plant trackers in your device... Creepy

Had a an issue with the zip on my Adventure bag. Email was responded to immediately, and the problem was solved within a few days. Excellent customer service!

To everyone outside the UK: Be aware that they are shipping from inside the UK, so it probably has to go through costume for you.

It was not clear, that they would send the parcel from the UK -> so when I wanted to return it, I was faced with quite high return costs, which was not communicated clearly upon ordering in my opinion.

There were also hick ups when I wanted to return the parcel as Stubble & Co did not provide me with the right documents, so the British Costums refused to let the parcel enter the country.

I asked Stubble & Co about it to help, but it took quite some time. Eventually they approached me after I addressed my concerns in this post and refunded me (including the shipping costs). This version is the edited version after the issue got solved.

I am thrilled with the product, the friendly, competent, and fast service team, and, of course, Stubble & Co. The backpack is very well-made and functional; I can now find everything very quickly. My service inquiries were answered immediately, in a friendly manner, and with a focus on finding solutions. Fantastic.

Great customer support from S&C. They were really responsive to my communications and sorted out my issue immediately.

Amazing customer service that lives up to the brand

I’ve had my Stubble & Co rucksack for about a year and a half. Recently the zip on the laptop compartment stopped working and kept splitting open. I got in touch to ask about the warranty and Daphney replied within a few hours.

I liked that they try to repair bags first, through United Repair Centre, so they don’t just get thrown away. Mine was too complicated to fix, so Daphney offered to send a replacement and sorted it the same day I confirmed my address.

Friendly, quick and no hassle at all.

Have been using the Everyday Backpack (20L) in sand colour every day (no pun intended) for over a year and I'm still obsessed with it. Waterproof, comfortable, and fits a lot without being bulky. The customer service team were also incredibly helpful when I required assistance.

I ordered a backpack from Stubble & Co as a birthday present for my husband, and the entire experience was incredibly disappointing.

At the time of placing my order, there was an offer for a free pouch from the same brand. I also paid extra for super-urgent delivery to ensure the gift would arrive in time for my husband’s birthday. Despite this, the order arrived almost 13 days later, completely missing the occasion it was intended for.

To make matters worse, I was then informed that the free pouch was no longer available, despite the offer being advertised when I placed my order.

Paying extra for urgent delivery and still receiving such a delayed service is simply unacceptable. The lack of fulfilment of the promotional offer made the experience even more frustrating.

I expected much better from a brand like Stubble & Co. Unfortunately, the service fell far below expectations, and I will not be ordering from them again. A very disappointing experience from start to finish.

I’ve had a really positive experience with Stubble & Co’s customer service. When I reached out about an issue with my backpack, Daphney was incredibly helpful, understanding and professional throughout the process.

Although I was disappointed to experience a quality issue with my bag, the way the team handled my concerns really stood out. They listened, took the issue seriously, and offered to send a replacement.

It’s reassuring to see a brand take responsibility and genuinely care about its customers. Great customer service like this makes a real difference and has left me with a very positive impression of the brand.

Thank you, Daphney, for all your help!

Customer care is fantastic. My bag needed repair they did and again it happened they offered me replacement. Even after 2 years of buying, I felt taken care of and it was worth buying from this brand. Thank you.❤️

Backpacks are amazing quality. Mine was slightly damaged in the rain and the team immediately shipped me a new one. Definitely recommend and will buy again from them!

I’m extremely disappointed with my experience with Stubble & Co.

I placed an order for a backpack on 4th September and specifically paid for next-day delivery, as I was travelling abroad on 10th September and needed the bag before I left. Despite paying extra for this service, my order did not arrive until 11th September, the day after I had already travelled.

To make matters worse, I emailed Stubble & Co on 8th September to ask for an update on my order but received no response whatsoever. Having paid for a premium delivery service, I would have expected the order to arrive on time, or at the very least to receive a response to my enquiry when it became clear there was a potential issue.

Unfortunately, the entire experience has been disappointing, from the failure to meet the promised delivery timeframe to the lack of communication and customer support.

A company’s customer service is just as important as the product it sells, and based on my experience, Stubble & Co fell well short of expectations. I’m happy to leave a review following their request, but I hope they take this feedback on board and improve both their delivery service and customer communication.

I would struggle to recommend a company that charges for next-day delivery but fails to deliver on that promise.