StubHub International Reviews 

I received my tickets on time and had no issues entering the event, so the service itself was reliable. However, I was disappointed by the fees. Although the purchase process was smooth, I ended up paying around 20% more than the ticket price because of StubHub’s service charges. If I had been able to buy the tickets directly from Ticketmaster, I would have paid considerably less. Overall, a good service, but the high fees make it difficult to recommend without reservations.

Absolutely do not use StubHub International for weekend events. Their customer service hours do not come close to covering what is needed. We were sold tickets that could never be delivered and left in a terrible position as we had to buy tickets last minute once we were at the venue which were way more expensive proactive tickets we bought many months before. No one was able to talk with us at the event start time based on the hours that the company keeps. If you're going to sell F1 race tickets you better be open during F1 race time. Absolutely will not use again. It's been 48 hours and no one has reached out to me yet for this debacle of a purchase that I made two months ago. And each service person, although kind on the phone when we could finally reach them Sunday, told me a different story and so it was like starting over every time I called in. I spent two hours at the gate, waiting to resolve this and then had to buy tickets through another site anyway. still waiting on my refund.

Really easy to use and safe

StubHub sold me tickets via mobile transfer that were controlled by a third party app. When the third party app canceled the transfer of the tickets I had paid for StubHub did not respond to repeated requests for support via the app, did not seem to have a functioning customer service phone line, did not sent even automated responses promised by the app, and could not find any of the documents provided showing the issue. In short, StubHub took money for something they could not guarantee I would get.

SCAM SITE I purchased tickets for the Bad Bunny concert in Madrid through StubHub and ended up receiving one fake ticket, which resulted in being denied entry to the stadium. And not able to attend to the event with my girlfriend at all

I traveled all the way from Sweden to Torrevieja and then drove 5 hours from Torrevieja to Madrid for the concert. I also paid for a hotel, rental car, fuel, and other travel expenses for a total of 780 EURO + more — all for absolutely nothing.

I have tried contacting customer service multiple times by email and phone but have received no response and no refund for the invalid ticket.

I do not recommend buying tickets through this website, as they cannot guarantee reliable customer service or that their FanProtect Guarantee actually works. Despite heavily promoting this guarantee, they have failed to respond to my emails or provide any assistance.

It is extremely disappointing that StubHub allows the sale of invalid tickets and appears unwilling to take responsibility when problems occur.

I hope they contact me with a solution as soon as possible. Otherwise, I will be escalating this matter further and filing formal complaints with the appropriate consumer protection authorities.

Very disappointed with this experience.

Waiting for your response on this matter!! This is not acceptable! You scam customers legally

EDIT: still haven’t got any response from them 2026-07-04 they told me in the last email that I needed to show any proof which I already sent…. And haven’t got anything answers from their part…. Bad customer service and they are trying not to pay me for anything of the expenses NOT EVEN THE TICKETS

Skyler D. The person helping me was wonderful and amazing. Thank you so much. 😊

Tickets were provided on time (2 days before the event) and worked without issues. One downside is that part of the information was missing before purchase for the standing tickets - e.g. entrance and standing zone which led to our group to split and enter from two very distinct entries.

If I could score them a zero i would. DO NOT USE STUBHUB, they will take your money and run

I first used Stubhub about 5 years ago when you would meet the seller at an agreed tube station and exchange cash for printed ticket. This weekend I purchased a ticket to a sold out event for slightly more than the official price from someone unable to attend. It was all done electronically and the process worked like a dream.

Don’t trust it… do not buy anything from these uncommunicative fraudsters. No tickets, no reply to phone calls and messages over a 24 hour period- nothing… but took my £300!! Why did I use them, believed their hype- please don’t fall into that trap AVOID at all costs…..

Easy to sell my Queen's HSBC Championship tickets of the final day.
Very good experience.
Trust them to sell tickets

I bought 2 tickets on the day for Kasabian at Finsbury Park. Regular tickets were £77 and probably plus booking fees and I bought mine for £55. It was the first time I used this website and found it very easy to use and I received my tickets within 20 minutes. I also like the idea of buying tickets from people who can't use theirs for whatever reason. I checked out StubHub online before purchasing and they have been in operation for a few years and I could not see any complaints. I will for certain use them for my next show or concert.

I would never use StubHub again.
I purchased two Bad Bunny tickets over a year in advance, paying £305.67 for Section 249, Row 51, because I specifically wanted seats with a clear frontal view of the stage.
StubHub confirmed that my tickets would be available by 25 June 2026, but they were not delivered on time. On 26 June, I contacted customer support because I still couldn't access my tickets. Even then, the "View Details" link in my StubHub account did not work, so I couldn't even download my tickets through their platform.
On the morning of the concert, I finally received the tickets through Ticketmaster, only to discover that they were not the tickets I had purchased. Instead of the frontal-view seats I paid for in Section 249, I was given Section 521 – Rear Restricted View, which was a significant downgrade.
Because of StubHub's mistake, my friend and I spent approximately half of the concert running around Tottenham Hotspur Stadium, being sent between different entrances, floors and members of staff while trying to resolve the issue. We were eventually told there was nothing that could be done and were forced to watch the remainder of the concert from seats behind the stage with a restricted view.
This completely ruined what should have been one of the best nights we had been looking forward to for over a year. Instead of enjoying the concert, we experienced stress, frustration and disappointment because StubHub failed to provide the tickets we had paid for.
Despite providing clear evidence that I received different tickets from those I purchased, StubHub's final response was to offer me only £74 against a purchase price of £305.67.
After everything that happened, I explained that a £74 refund on a £305.67 purchase was not a fair resolution. The response I received was simply that "this is the refund, it's either yes or no." I found this approach dismissive and lacking any genuine attempt to address the seriousness of my complaint or the impact this situation had on us.
Poor customer service, poor communication, failure to provide the tickets that were purchased, and a compensation offer that does not reflect the seriousness of the issue.
I strongly advise anyone considering buying expensive event tickets through StubHub to think twice. My experience was extremely disappointing, and I will never use this company again.

She was really attentive and made every effort to answer my question professionally whilst going between me and the buyer for a quick resolution. She went as far as revisiting all 15 cases and leaving a voicenote and a follow-up email for each buyer that hadn't responded.
10/10 service by Skyler D.

The tickets I bought were fake, and Stubhub are yet to respond to my query despite the event being over two weeks ago and are still holding my money. I understand that the fake tickets aren't stubhubs fault, but their response has been very poor.

Всичко беше наред с билетите

Bought 4 Metallica tickets for London concert on 3 July 2026. First time I used StubHub. Great satisfaction, all went perfectly!

thanks to the seller, communications were prompt and informative and made me feel confident/OK about making a 'resale' purchse. and I was very happy to buy their ticket.

I wish the tickets weren’t so high for resale but honestly it was an easy process other than that. I did have a drop in price closer for the date and Harry Styles Wembley was the best concert I’ve ever been to. Thank you

Bought tickets for a Chelsea game through StubHub. Everything was great and we really enjoyed the game.