Student.com Reviews 2,515

I spent three months in this facility, and it was an ordeal from start to finish. Throughout that entire period, I dealt with negligent management, a complete lack of accountability, doors slamming loudly in the middle of the night, and numerous other issues.

To make matters worse, a lot of my email to management went entirely unanswered, making it nearly impossible to resolve any concerns through proper channels. I would not wish this experience on anyone, and I strongly recommend that you conduct thorough due diligence before signing any agreement with them.

The rooms I stayed in had no air conditioning and suffered from poor air circulation, which left me no choice but to keep the window open. This proved to be a serious problem, as the facility is located near Kraków Central Train Station and a major highway. Train horns sounded throughout the night, and the constant drone of car engines made restful sleep virtually impossible.

On top of that, a massive construction site operated by Echo Investment generated further disruption, with garbage trucks arriving at approximately 4:30 AM every few days, producing unbearable noise. Echo Investment is one of three co-founding partners of StudentSpace and served as the developer of both Kraków projects, meaning the same company building student housing was simultaneously responsible for the construction conditions degrading it. Despite management being fully aware of these conditions, they took no accountability whatsoever during my stay. Their only response was to dismiss it as outside noise that they could not mitigate.

After all these facts, 1 star out of 5 is one star too many, in my opinion.

Paul the maintenance man was amazing today! His response times are so quick and he was so helpful when waiting for the electrician !!

I wanted to thank you for your exceptional assistance in helping me find accommodation for my daughter. Your responsiveness, patience, and professionalism made the process smooth and stress-free. I truly appreciate your dedication and highly recommend your services!

fanfan’s service and attitude is really nice

As an international student who had difficulties in having a student apartment this App was a big help , and Mr Dineshkarthik was very helpful by replying to my messages fast, giving me directions and always ready to help when I had difficulties. Thanks once more Dineshkarthik 🙏

Suzi is helpful

Really great follow up by Sunil Sam once I landed in Madrid. Great work to follow up with the apartment when there is no reception.

I had a really smooth and pleasant experience with Student.com, thanks to the help of Fan Fan. He was always patient, professional, and very efficient in answering my questions and guiding me through the booking process. His support made the whole rental experience much easier and stress-free. I would definitely recommend both the platform and Fan Fan’s service to other students who are looking for accommodation.

As an international student who received my visa quite late, I am very pleased with student.com for attending to my needs and ensuring I am able to get an accommodation on time at Dublin Nest. I am also very thankful to Suzi for all the swift replies and guidance so I can book my accommodation without any delay and not miss out on the opportunity. In regards to communication and online assistance, student.com is excellent.

Chandana got back to me quickly with my enquiry. Great job!

Chandana was extremely helpful at quickly resolving my booking issue! Appreciated it a lot

The customer (Olivia Sun)service staff had a very good attitude and explained things very patiently, providing me with an excellent user experience.

I was reassured that that I would have my questions awnsered

The people in the company are very helpful and, even though I didn't find exactly what I was looking for, I appreciate their willingness to assist me!

You may consult Teacher FanFan, who is highly professional!

very good experience， fanfan is nice and patient. I would like recommend to my friend.

Although it was easy to book an apartment, the customer service is AWFUL. Why in the world do you guys have a number on your site that isn't reachable. One of the most unprofessional, idiotic things I have seen. Remove it or add a working number. You clearly have enough time to create your little posts for social media everyday, but cant respond to paying customers? Okay then.

All you responses to negative comments are "WeRe So SoRrY fOr YoUr FrUsTrAtIoN", like genuinely just shut up. It's so inauthentic, you clearly could care less about clients.

Would be a wonderful site if their customer service reps could be in check. Whatever they're getting paid is way too much. Would only understand if this is a volunteer position of some kind.

Great service! Olivia was very helpful and responsive. She quickly solved my issue with the promo code and made the booking process smooth. Highly recommend asking for her help!

With Olivia's help, I successfully completed the entire process of check-in and check-out. The service was very considerate