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Review summary

Created with AI, based on recent reviews

Considering 3,154 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and the good quality of the products they receive, often noting that items offer excellent value for money. Many also find the ordering process straightforward and appreciate the clear communication they receive. However, some people were dissatisfied with aspects of the delivery service, citing issues like damaged packaging or items not arriving as expected. There are also mixed opinions regarding the products themselves, with some customers reporting receiving faulty items or products that did not match descriptions.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast and speedy delivery times,... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. While some reviewers... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the ease of ordering, quick dispatch, and... See more

Price

Users describe positive interactions with price, frequently highlighting great deals, bargains, and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of goods, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Studio to be honest as really never let me down on my order or delivery so not much to complain about it's quite good value for money

Rated 4 out of 5 stars

Good all arrived very quickly and in good order. However if I want/need to return anything it’s now more of a pain because I have to go online etc etc instead of having the ability to tick the item I... See more

Rated 4 out of 5 stars

Easy to order, good communication and delivery quicker than expected. Have dropped one star due to the box being damaged but thankfully product inside was fine, unsure if this happened with courier…

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Poor Returns Experience

Really poor experience from this organisation. Purchased several items and needed to return a couple as they came up too small. They charge £4.99 per item sent back + £4.99 postage. This is on top of the £4.99 delivery you pay at purchase, so my advice to potential customers is be confident in what you are buying as the returns cost and process is not ideal. T&Cs do state the above so more fool me for not checking first but feels like a real rip off for customers as it's not easy judging sizes online. I will take my medicine but won't be purchasing from Studio or other brands under the umbrella again in the future.

April 11, 2026
Unprompted review
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Rated 1 out of 5 stars

STUDIO RIP OFF

Studio with the aid of Lambretta seem to think I am a relative of Victoria Meldrew in “One Foot In The Grave” The cobbler lost one of Victor’s shoes so only charged him half price. I purchased a pair of Lambretta trainers at a bargain price of £8 unfortunately they were supposed to be size 12 EU size 47. They are EU size 46 or size 11. To return them would cost me another £4.99 despite the fault being with Studuo and Lambretta. So Victor Meldrew did better than me since £9.98 postage is more than 50% of the £8 purchase price. It is about time The Consumer Rights Act stated that when the seller is clearly in the wrong they should pay for return postage and refund the full cost of the purchase including the delivery postage.

April 11, 2026
Unprompted review
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Rated 2 out of 5 stars

Delivery and returns terrible

Items are well priced,but it turns disapointing when you get hit with high delivery prices,definitely changes my mind with ordering from them,as well as another fee if you have to return items,terrible.

January 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Sketcher Shoes

The item I ordered arived quickly and very well packaged, the shoes were well described which made it easier to choose a pair for myself, they are a perfect fit and very comfortable. There are a lot of bargains on the site which are well worth looking at as there is something for everyone to choose from.

March 30, 2026
Unprompted review
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