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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service and the personalized approach of the tutors, who provide detailed feedback and adapt sessions to individual needs. Reviewers are particularly impressed with the user experience, noting the efficiency and ease of finding a tutor and setting up sessions. However, some customers also noted issues with service, such as low audio volume during some classes, a lack of support from tech or customer service, and instances where courses did not take place as scheduled.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the tutors for being helpful,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the sessions... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the helpfulness and efficiency of... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Study Mind typically sends you at least several tutor profiles to look at before you do a free trial with one of them. The profiles include a video clip of the Tutor talking about themselves so you ca... See more

Rated 5 out of 5 stars

Aside from the StudyMind website helping me set up an account and whatnot so easily, Pouria (my tutor) is incredible. To say that he is knowledgeable, helpful and clear would be an understatement.... See more

Company replied

Rated 5 out of 5 stars

medic mind is super great! they helped me make an account and set everything up, it was very easy to submit a request and find a tutor according to my specifications for every subject. one of the tu... See more

Company replied

Rated 5 out of 5 stars

The reviews really opened up areas that I need to focus on and helped understand any current NHS topics I need to read up on. This was so helpful as it really gave an idea of how it was. The tutors w... See more


Company details

  1. Educational Institution

Written by the company

We can support you through personalised teaching in areas you are struggling with the most. Let us fill in the gaps and help you achieve your target grade.We believe that a personal approach is best when it comes to teaching and learning. So when you sign-up for our A-Level Biology or A-Level Chemistry tutoring, we’ll create your study plan and you’ll receive ongoing support tailored to your needs. Sometimes we all have that one A-Level Biology problem we just can’t figure out. Our tutors are experienced in working through tough questions, step-by-step


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

531 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

MMI Cirucit was going well till it wasn’t…

I did the MMI circuit and it was going great until the final station. The last tutor was so rude whilst giving feedback and was actually a nicer person when in his role play character. I nearly cried because of how brutal it was, if he mentioned any postives, he brushed over it within in 3 seconds and continued to degrade how I attempted to answer the station. Of course I tried to put my emotions aside and I did take on board what he said. But that being said, it was an awful way to give feedback.
That being said I do love the feedback from the other tutors and thought they were lovely just one bad apple!
I also have had a tutor personally who has been amazing!

January 26, 2025
Unprompted review
Rated 3 out of 5 stars

I post this further to my review of 1st…

I post this further to my review of 1st January. I am pleased to say that we have now been paid a refund of the session that was cancelled by the tutor. I got a phone call from a senior manager apologising and offering a full refund of the missed session. Just a shame it had to get to this.

January 3, 2025
Unprompted review
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Rated 5 out of 5 stars

The videos are great they're not to…

The videos are great they're not to long where you might lose interest or not to short not to understand. They very descriptive and gives examples of similar questions types an individual may be given. I have only done 2 lessons but I am really enjoying it so far.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

David Amor psychology session

It was really informative and engaging. By getting us to put our cameras on it got me out of my comfort zone which overcame fear/anxiety of what others thought. The info taught in the lesson was amazing. He actually gave us steps to do next and many examples.

December 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Psychology

Psychology with David Amor was very very helpful and interesting. He taught us so much about it.

December 14, 2024
Unprompted review
Rated 2 out of 5 stars

This is not a good experience, adding to stress not taking away

Leaving a review on behalf of my son as he’s spending most of his time trying to find a tutor!! When he should be actually studying for his GAMSAT. He has 1 tutor who is excellent but finding another tutor for section 3 is an awful experience for him- he’s Whatsapped Study Mind he finds a tutor who says yes then they are busy?? When I’m paying a lot of money a month I would expect more support when students are finding difficulties like this. It’s the bad things that outweigh the good sadly - I wouldn’t and couldn’t recommend this company on present experience at all which is so sad as there are some great reviews and that is why we went with them . My husband and I both work in the NHS in the medical and nursing field we are feeling that my son is being let down sadly.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Was really great

Was really great, very helpful. Made me feel more confident and highlight areas for me to work on. Tutors were lovely very positive but also gave really good constructive feedback.

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

LNAT and Interview- great services!

Used the LNAT service originally. It was useful to help prepare.

Where I had difficulties, the customer service team were very kind and helpful- a real asset to the company.

I also had interview tutoring through Study Mind and Asrini was a very engaging tutor who has helped build my confidence ahead of the interview.

Would recommend. Thank you for your services.

December 8, 2024
Unprompted review
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Rated 5 out of 5 stars

I joined the study mind virtual…

I joined the study mind virtual engineering experience and I found this experience very useful, as my talk gave me different insights on different engineering courses such as mechanical and chemical. I also had a talk from a 4th year Cambridge student and this was very informative as he showed us his experiences and tips for entering oxbridge universities.

December 8, 2024
Unprompted review
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