Extremely Disappointed
Before we moved in, we had a raw sewage backup in the master bathroom. A plumbing camera inspection revealed construction debris (rags and pieces of tarp) had been flushed and lodged in the line. Flooring, trim, and the vanity kick plate had to be removed and replaced in the entire bathroom, linen closet and toilet closet. Repairs took 17 weeks.
Since closing, we have dealt with numerous additional issues (these are only a few):
- Improperly sealed and insulated window framing that led to condensation and mold growth (nearly $8,000 paid in professional remediation, air scrubbing, testing, and repairs). StyleCraft refuses to reimburse us for this.
- Drainage defects that caused water to rise up the brick foundation. Mortar cracked and bricks detached from the foundation ($2,850 paid out to correct this because StyleCraft refused to fix it or reimburse us for it).
- LVP flooring replaced in a large portion of the home for various reasons. Floor boards were cut too short and are separating from walls. The quarter round does not touch the floor in several rooms.
- All granite countertops (island, kitchen and stop & drop) are uneven and the island top was also put on crooked. The beveled edges are inconsistent and some are very sharp. All was reported during the warranty period and ignored. The granite company told us after the fact that they had a 1-year craftsmanship warranty and would have fixed the counters had StyleCraft told them about it.
- Scratched and damaged cabinetry, including the molding at the top of the cabinets. Molding unsecured and fell off.
- Closet shelving installed without anchoring into studs that collapsed and badly damaged the drywall ($5,800 paid out for major drywall repairs, painting and new closet system).
- Overloaded electrical circuits
- Severe HVAC temperature inconsistencies
- At 2-year warranty check - 559 nail pops and drywall cracks marked, only 189 were repaired
Many issues were reported during the warranty period. Concerns were deferred, minimized, or later categorized as homeowner responsibility. The mold issue was especially concerning. We reported ongoing window moisture issues years earlier and were dismissed. Mold was later discovered within the wall and behind the window trim. The mold exposure directly affected my health and required professional remediation and repair.
This home was supposed to be our long-term residence. Instead, it has resulted in repeated repairs, substantial financial loss, and serious health impact. In addition, I live with a progressive nerve condition that is significantly worsened by prolonged stress, and the years of unresolved defects and repair disputes have aggravated that condition.
Attempts to escalate matters to the VP of construction and the company owner were ignored. I even submitted a 9-page bullet point list of issues broken down by room to the owner, which was not acknowledged.
We were lied to repeatedly by sales and the project manager. Prospective buyers should conduct independent inspections at every phase of construction and ensure all representations and repair commitments are in writing before closing. Based on our experience, we do not recommend StyleCraft.