Style Roses Reviews 257

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the roses arrive healthy, well-grown, and often with buds or blooms. Many people highlight the excellent delivery service, emphasizing the speed, careful packaging, and timely arrival of their orders. The ordering process is frequently described as efficient and straightforward, with many consumers appreciating the helpful and friendly customer service provided. However, some customers also noted issues with delivery costs only being visible after an order was placed, and a few experienced difficulties with rerouting orders without additional payment. There were also occasional reports of deliveries being left unattended in adverse weather conditions without prior notification.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the quality of the roses,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the exceptional quality of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and efficient... See more

Order

Clients share positive opinions on order. Many customers expressed satisfaction with the ordering process,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Bought the Charlotte's Rose for my son's partner, Charlotte, for her 30th birthday present. They've recently moved into their first house together, and she's a keen budding gardener, and I'm excited... See more

Company replied

Rated 5 out of 5 stars

I ordered yet another Whiter Shade of Pale, because she’s so pretty, with a lovely scent, and so reliable. As always, the plant arrived very quickly, but in superb condition - no sign of black spot or... See more

Company replied

Rated 5 out of 5 stars

My 1st order (as a 60th Bday gift ) and I'm so happy with the roses that I recieved. They were carefully packaged, beautifully wrapped and arrived on precisely the right day. I had a slight probl... See more

Company replied

Rated 5 out of 5 stars

I contacted this company a few months ago as a complete "rose novice" and we needed something special for a member of our Board who was retiring and Olivia & Margaret were beyond helpful. They guided... See more

Company replied


Company details

  1. Garden Center
  2. Plant Nursery

Written by the company

Specialist Garden Rose Nursery and Grower, based in Holbeach, Lincolnshire. PE12 8AG, Established 1999. Field and Nursery grown garden roses, over 400 varieties available as top quality bareroot or potted roses throughout the year for every garden situation or gift/memorial occasion


Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

What a fab company to deal with

What a fab company to deal with! Delivery super fast and one absolutely gorgeous healthy rose received! Highly recommend and will definitely use them again!

April 2, 2026
Unprompted review
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Reply from Style Roses

Thanks for your great review, so pleased you are delighted with the rose and service.

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Rated 5 out of 5 stars

What amazing roses beautifully…

What amazing roses beautifully presented , lovely wrapping matching cards great aftercare ,leaflet's all delivered in strong boxes very quickly would definable be my first place to shop

March 24, 2026
Unprompted review
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Reply from Style Roses

Many thanks Joanne for your wonderful review, really appreciated.

Rated 5 out of 5 stars

Excellent

Excellent service. Speedy delivery, good quality rose and well packaged.

Had a couple of questions, emailed and received very prompt replies.
Will use again and highly recommend. Kim.

March 12, 2026
Unprompted review
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Reply from Style Roses

Thanks Kim, always here to please and look forward to sending you more roses soon.

Rated 5 out of 5 stars

A perfect memorial gift

Purchased a rose named ‘Mick’ as a memorial gift for my Mum following the passing of her dog of the same name.
Was delighted to see there was a rose with the same name, it felt like the perfect gift.
The rose was delivered in very good time and just as detailed.

Mums feedback was “It is glorious. A very good choice and please say how good and healthy it is and beautifully gift packaged and also well protected for delivery, no bent stems broken leaves etc. Lovely”

Really happy and well recommended.

March 3, 2026
Unprompted review
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Reply from Style Roses

Thanks Catti for thr great review and pleased your Mum is very happy with the rose.

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Rated 5 out of 5 stars

Amazing customer service !

Amazing customer service !!
I am so impressed by this company. I ordered a rose to give to a friend who was visiting me. Unfortunately I was out when the courier left it on my door step and sadly it wasn’t there on my return.
I asked style rose if they had a photo of where the rose was left and explained the situation.
Even though this was not their problem or their fault at all. They immediately offered me a replacement rose but as my friend was due very soon I had to decline.
Then to my surprise I was refunded in full !!! Something I wasn’t expecting or that they had to do.
Exceptionally nice company. I will recommend and use them again for sure.

March 2, 2026
Unprompted review
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Reply from Style Roses

Thanks Bridget for your very kind comments on Style Roses, we look forwrd to trtying again with you soon!

Rated 5 out of 5 stars

Superb service.

I ordered the Robert rose just prior to Christmas Day for my mother in law as a gift. The lovely rose arrived in time for Christmas and was well packaged and protected and their communication was superb. Thank you to Style Roses for the rose. Mother in Law absolutely loved it. Superb service.

December 21, 2025
Unprompted review
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Reply from Style Roses

Thanks Cathy for the great review, pleased the 'Robert' rose has arrived safely and was well received on Christmas Day!

Rated 5 out of 5 stars

THANK YOU SO VERY MUCH…

Just wanted to say THANK YOU SO VERY MUCH to Style Roses for all your help in choosing the perfect Rose bush for our needs. The Rose Bush was delivered next day as promised and most importantly, our friend and colleague, who it was a gift for, following the loss of her mum absolutely loved it and said it couldn't have been a better gift she was so touched . We know it brings her lots of comfort and joy watching it flower year after year.
I genuinely want to thank you for all your help x

December 5, 2025
Unprompted review
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Reply from Style Roses

Dear Susan, thank you for taking the time in giving us such a lovely review, its so pleasing to read that your memorial gift of one of our roses has meant so much to your dear friend and as you say, will bring back many happy memories over the coming years.

Rated 3 out of 5 stars

Conceal Delivery Costs

delivery costs are only visible ONCE the order is placed. Too late then to go elsewhere because of the v.high charges.
That is how I experienced this sites purchasing process. I have had many years experience of a great number of sites and am wide-eyed picking out the wide variety of ways of revealing information. Shame if I 'missed' this site's process but I wont be going back again.

November 17, 2025
Unprompted review
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Reply from Style Roses

This review is completely false, what a shame you didn't give us the courtesy of a phone call before writing such an unfair review. Further to your review, I've test ordered both on mobile and pc and when you go to basket you get an option at the top to view delivery information/prices and in the subtotal box you get a 'calculate shipping costs' and by entering your delivery postcode, once you go from there to make payment all costs are fully displayed before finally placing your order.
Our typical delivery charge to almost anywhere in the UK is £7.95 per order or free if over £100, excluding UK Highlands and Islands and on the whole our delivery charges are heavily subsidised by our business, we make no money on delivery charges, indeed a loss, and the charges are more than reasonable especially when ordering more than 1 rose, it should be also noted our delivery charges are for 'next working day' unlike many of our competitors who are using a 3-5 day delivery service which is highly unsatisfactory and harmful for potted roses sent in summer months for example
Please do the decent thing now and re-test a purchase on the website without making final payment, where you will find very clear information on delivery charges and total costs before placing your order as mentioned above and also at the bottom of the homepage 'Delivery Info', after doing this we would appreciate you removing or re-editing this harmful unfair review please - thank you in anticipation.
20/11/25 - Ref edited review, thank you but we cannot replicate your experience, and certainly not the way our website should work, it would be very helpful if you can email mail@styleroses.co.uk or call us and let us know what device and browser you were using to place your order, and once again we stand by our delivery charges offering more than enough value for money to almost anywhere in the UK on a next working day service or completely free if your order for roses is above £100, also as mentioned all of the delivery charge informastion is clearly available on the website homepage under 'Delivery Info' if needed before placing an order

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Rated 5 out of 5 stars

New customer.

My 1st order (as a 60th Bday gift ) and I'm so happy with the roses that I recieved. They were carefully packaged, beautifully wrapped and arrived on precisely the right day.

I had a slight problem with one rose and Margaret was ever so helpful, dispatching a no quibble replacement within 48 hrs. Friendly,excellent customer service and I can't wait to oder again.
Would absolutely recommend to friends and family.

September 16, 2025
Unprompted review
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Reply from Style Roses

Thank you Andrew, both for your great and honest review, so pleased to read how pleased you are with the roses and we now look forward to sending you more soon.

Rated 1 out of 5 stars

Incorrect delivery

I specifically put the address to where I wanted it delivered to on the order form but it was ignored and they sent it to me. I rang to ask if it could be rectified only to be kept waiting on the telephone for five minutes and then to be told it was not their fault.
Clearly they need to check their computer system
They would not re route the rose without further payment so not my idea of good customer service. I am very disappointed and will not be using them again as clearly they do not follow instructions
The item was left on my doorstep in the pouring rain and the box it arrived it was soaked I had not been told that it had arrived.

September 11, 2025
Unprompted review
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Reply from Style Roses

FALSE REVIEW.
Very sorry for any inconvenience caused to you,
We have re-checked your order again and confirm fully that you have used/added the exact same address for delivery as your billing address, we cannot and do not edit or change these details unless the customer contacts us again after placing the order and before dispatch.
Once an order is placed on our websites you will get a confirmation email and copy of your order which should be re-checked by the customer for such errors and notify us immediately of any needed ammendments when found.
An email was sent to the customer at 1.07pm immediately after the delivery was made at the same time with a picture of the boxed rose outside the front door, but under the recess of the door and in a dry undamaged condition, no harm will come to the rose if the box or rose becomes wet.
The customer was offered the service of collecting and re-delivery but declined, as we clearly followed the order instruction details given with the un-amended original order this service is of course chargeable both to us and the customer.
This review is completely unfair and untrue, and unfortunately a direct result of the customer not re-checking their order details on the confirmation email, which they will still have. The entire subsequent phone call on this matter was timed at under 5 minutes with the customer being put on hold mid-way to speak directly to the person who could access the neccesary info to deal with this & who was on another call when they first rang, with the customer being notified of this fact before being put on hold.
16/09/25 Despite 2 requests for order confirmation details, including the delivery address given by the customer, they were not forwarded by the customer to Trustpilot in the time allowed, which will show that the delivery address entered in checkout by the customer was the same as the billing address.

Rated 5 out of 5 stars

Amazing!!

My Scent from Heaven potted rose arrived the very next day in an extremely good condition. Thank you so much. I’ll be back for more!

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Roses

I ordered 2 x Keith potted rose bushes and they are absolutely stunning. So pleased with the service I received. I made a mistake with my order and it was quickly rectified on the phone. The bushes arrived the next day, with a very useful guide about how to look after them. Great and efficient customer service, beautiful roses, will be back for more. Thank you Style Roses.

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

SUSIE rose 🌸🌸🌸

I have received my "Susie" rose today on the day l chose .. with advance warning of delivery time ..& it arrived in perfect condition .. simply beautiful.. so healthy & glorious perfume exactly as described when l ordered it .... my 1st purchase from Style Roses but def not my last !!!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Superb rose bought for a gift

I would like to thank you not only for the absolutely beautiful rose, Fair Eva, but also for your help and efficiency. I ordered it in June, and as suggested by you, requested delivery for the 23rd July. I received notification of delivery and it arrived on time. The packaging was excellent, as were the instructions and growing tips. Our friend, Eva, is thrilled with it.

July 23, 2025
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Reply from Style Roses

You are very welcome, great to read all went well with your reserved order with delivery made on your pre-requested date and the rose arriving in great condition.
Thank you

Rated 5 out of 5 stars

Scentimental rose

This rose was a gift from my sister, as I had long admired her own . She said it arrived very securely boxed. To say I am thrilled with it is an understatement. It is extremely healthy, very bushy, and I have counted 16 buds! Excellent all around!

July 30, 2025
Unprompted review
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Reply from Style Roses

Many thanks, so pleased to read you're delighted and the rose arrived in great condition......enjoy!

Rated 5 out of 5 stars

Rose bush

ordered this rose bush for an engagement gift. It arrived within a few days and I was blown away with the quality! Arrived well packaged with clear instructions for planting etc. Rose bush was very healthy and even had blooms which were beautiful 🤩 Highly recommend this supplier, they also responded immediately to my query and rectified it with no problem. Thank you soo much! Would definitely use them again!😍👍

July 26, 2025
Unprompted review
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Reply from Style Roses

That's great! Thank you Angie for your lovely review and recommendation of our business and wonderful roses

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Rated 5 out of 5 stars

Exceptional plants, service and courier

Amazing roses really healthy full of buds and packaged with care no damage in transit and couriers that handle them appropriately. A truly winning combination. It’s my go to place for roses.

July 26, 2025
Unprompted review
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Reply from Style Roses

Thanks for your wonderful review, so pleased all went very well with your order

Rated 5 out of 5 stars

Helpful Rose Experts

I contacted this company a few months ago as a complete "rose novice" and we needed something special for a member of our Board who was retiring and Olivia & Margaret were beyond helpful. They guided me through what was the best products, helped me choose a beautiful bush and then to top it off, potted it and kept it safe for at least two months until we were ready for delivery. Absolutely excellent service and will definately be using this company again. Cant recommend highly enough

May 20, 2025
Unprompted review
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Reply from Style Roses

Thanks Lisa for the great review, so pleased to read how impressed you are with our products and service and we look forward to sending you more soon.

Rated 5 out of 5 stars

Overwhelmed with joy.

While I was at work today, my husband received our Ebb Tide rose and he sent me a photo - my heart was instantly filled with joy. It is absolutely stunning and I couldn't be more delighted.

A big thank you to Style Roses for all their support. They were incredibly responsive and helpful with all my questions about the Ebb Tide Rose. I can't wait to plant it in a beautiful pot in memory of my late Sister-in-law. Purple was her favourite colour, and the Ebb Tide rose -with its rich velvety purple petals is a perfect tribute to her. I'll definitely be ordering from Style Roses again.

July 18, 2025
Unprompted review
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Reply from Style Roses

Thank you for your lovely review, so pleased the Ebb Tide rose has more than met your expectations, its a wonderful variety that will bring you back many happy memories of your sister-in-law I'm sure.

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