Subaru Australia Reviews 25

How can Subaru build a car 2011 Subaru liberty station wagon. Knowing the CVT transmission will have problems . Unethical behaviour, dishonesty, karma will get you. I curse the people allowing CVT transmission to be installed in Subaru liberty 2011 manufacturing. Your bage on the car should look like this💩💩💩💩.

Last year my mother purchased a brand new Subaru Forester. She has never in her life had a new car and turning 70 she decided she deserved some luxury, as well as wanting to avoid the rigmarol that can follow buying a second hand car.
She was not very pleased with the service she received from the dealer initially but thought that she would have the support of Subaru should anything go wrong.
Well no one could begin to imagine the disgusting lack of susport Subaru provides to customers experiencing problems.

Mum collected the car on 4th of January, I went with her and she was quickly ushered out with a quick demo.
The car was backed up a fence on the footpath.
She arrived 15 minutes later at her friends home to show off her new car. It was there her friend pointed out extensive damage to the rear of the vehicle, - we would later get a quote for $8000 worth of damage. ( there is a video link at the bottom of this review to show it )
She called me crying and said she would go drop it off and catch the train home.
Mum suffers from severe anxiety and struggles to speak up for her self, so I callled ahead and spoke to the sales rep, advising they needed to keep the car and provide her with a loan car while it was repaired.
An hour later mum was home telling me that they had told her to get it organised herself in Kilmore and they would pay for it.
This was unacceptable so I spoke to the manager and told him THEY need to make the arrangements for her,
I was away for two weeks holiday. At the same time mum had booked a holiday since she had no grandchildren to baby sit during School break. But she was forced to cancel her holidays and wait for someone to make arrangements for her car. Mum heard nothing for 3 weeks
On the day I left 9th of Jan, I called Subaru and waited on hold for 45 minutes. The representative was appalled at what I told her, but told me I had to put it in writing and send it to Feedback (no email address allowed here)
I did that. - I had no response what so ever,
On the 24th Jan mum got a call from the dealer after my brother left a negative review for them.
On that same day I had obtainted legal advice and written a formal letter of complaint requesting compensation and resolution, I adressed this to the dealer and to Subaru Australia. No response from Subaru Australia and requested all communication in writing.
RAdio silence from Subaru Australia.
on the 6th of Feb I got a call from a representative of Subaru. I honestly thought it must be a joke. This girl had absolutely no idea and repeatedly contradicted herself
she told me that she could arrange repair by Subaru Australia and for me to let her know if thats what I wanted.
Obviously I had to talk to mum.. so I tried to call back. The "direct" number I was given was the very same I'd spent 45 minutes on hold for.
So I called back and was able to leave a message requesting call back.
I did this 6 times and got nothing.
I then waited for 2 hours on hold to speak to someone and then the call was cut off.
After writiing a review and agreeing to mediation prior to publishing I asked to speak to a supervisor.
They said someone would call...they also asked me to send feedback (no email address allowed) which I had done twice and was ignored.
No one called or replied.
I called again and asked to speak to a supervisor.. NOT the child I had spoken to previously. I was adamant about this request.
Well the child called me back. She was condecending and tried to tell me the situation was resolved because my brother spoke to the dealer. My brother spoke to the dealer because they had no respect for women, butI am the one dealing with this and passing on to mum. I explained but she told me no its dealt with! I was FURIOUS! I could not belive the absolute disrespect and stupidity I was hearing.
I requested once again to speak to a supervisor. She refused. I told her I would make a formal complaint against her as I have every right to speak to a supervisor
She put it off and put it off then said that they would.
That was Feb 21st and I still have nothing.
My mother has been stuck at home and her health has declined incredibly due directly to this experince. She has canceled multiple events due to feeling like she can not drive her car. I cannot bear to see her so depressed and am incredibly concerned that this may cause us to lose her.
I've had more care for a cheeseburger missing pickles than my mother has after spending her life savings on a new car.
We are now reporting this gross negligence to authorities. If Uncontionable conduct had an example, this would be it!
There is so much more to this story, so many more alarming facts and conversations but I am relating this to Subaru.
I'm not permitted to leave the link to the video of the extensive damage here. please contact me or see ProductReview com au Subaru dealers

My new XV rusted and I was simply fobbed off. Eventually I went to court and was awarded a full refund on my car and costs. Subaru Australia is neither honest nor reliable. Avoid.

We recently purchased a Subaru XV Premium for my wife. From the initial phone call to the meet and greet, car demonstration and negotiation of purchase - Arthur was professional and outstanding. His knowledge and ability to entertain questions and curiosities is a strong facet and we really enjoyed having Arthur as our contact person with Subaru for our purchase. I would recommend anyone seeking a Subaru to speak to Arthur as he is astute and knowledgeable about the cars and provides a thorough demonstration during test drives which is very important. He is honest with expectations and transparent. We received our car much ahead than expected and this is a testament of Arthur's tenacity to strive for excellent customer service. Thank you Arthur, your customer service was second to none