SubaruPartsDeal.com Reviews 

386
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the product quality, noting that parts are original, fit perfectly, and perform as expected. Many appreciate the competitive pricing, finding it more affordable than other retailers, and praise the consistently fast delivery, with orders often arriving quickly and in excellent condition. The ease of finding parts on the website and the smooth ordering process also contribute to a positive experience. However, some customers noted concerns with expensive or unclear shipping costs and occasional slow delivery. A few also reported issues with orders, such as receiving parts not as described (e.g., used or missing components) or facing cancellations for discontinued items, which caused repair delays.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers finding the exact part they needed at a... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the super fast and quick... See more

Price

Reviewers mention positive feedback about price, often finding parts at a significantly lower cost compared... See more

Quality

People report positive experiences with quality, noting that many parts are of great quality, original, and... See more

Order

Customers had ambiguous experiences with order processing, with some praising the ease of ordering, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Part was great quality, original. Site easy to use and like that entering VIN ensures correct part is ordered. Appreciate the lower price compared to other sites. Shipping was pricey, but still lesser... See more

Rated 5 out of 5 stars

I was able to pick up several oil and air filters for my Subaru Outback at a very fair price. The items were shipped two days after the order was placed and delivered three days after shipment.

Rated 5 out of 5 stars

SubaruPartsDeal had the part I needed at a reasonable price. It arrived at my door on schedule in excellent condition. Couldn't ask for more.

Rated 5 out of 5 stars

Great website Easy to find parts on images Prices were better than dealers near me. Great communication and fast shipping.


Company details

  1. Auto Parts Store

Written by the company

Are you a proud Subaru owner seeking the best in genuine parts and accessories for your beloved vehicle? Look no further than SubaruPartsDeal.com! As the leading supplier of brand-new Genuine Subaru parts at unbeatable discounted prices, we offer an extensive range of products shipped directly from authorized Subaru dealers to your doorstep.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

386 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(386)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No real complaints

No real complaints, except that the chrome handle was not available anymore and was replaced by a black handle. Now my car has two non-matching handles.

April 29, 2026
Rated 2 out of 5 stars

I’ve learned my lesson

I’ve used these guys a few times.

Good price and prompt shipping.

The problem comes when there is an issue. They state 24 to 48 hours to respond to an RMA request.

The part arrived very poorly packaged, and damaged in shipping. After the initial contact and a 2 day wait, I sent them pictures showing the damage, as they requested. Doesn’t make sense to wait 2 days for pictures, could have been done as part of the first message. They are very slow to respond and we are now a week into this and I’m just now heading to FedEx to return.

I finally called and asked for a refund instead of a replacement part, just because I don’t want to go through another week to ship it back, followed by another week to get the new one and hope it’s not damaged. They were very snippy on the phone and acted like my time doesn’t matter to them. They stated they had already changed my request from replacement part to refund. That would’ve been nice for them to tell me, before I spent time calling them to ask.

Driving two hours round-trip to the nearest dealer now is starting to make sense. And the difference in price will likely make sense after being spoken down to on the phone.

Edit: In response to their comments about the wrong reference numbers, etc, as I type this I can’t even see any record of a reference number.

Just refund my money. I have the tracking number from FedEx. The return arrived Tuesday. No response from you within your own system. But you respond here?! Give me a break. Your own policy says 3-5 business days once the return hits your doorstep. This is day three. Make me proud and stop trying to say I’m not your customer. You have my email attached to this review and it’s the same email attached to the order. Just fix the problem and focus on customers instead of reviews.

Edit: Copy and paste directly from the subject line of your email. I’d post a screenshot but Trust Pilot won’t let me: SubaruPartsDeal.com - Your Order VS36172092 RMA Request

FedEx tracking number 870061898321

This isn’t something I just decided I didn’t want after all! You sent me a MANGLED part. I sent you the pictures and you sent me a shipping label for free, so you know it’s something you should take care of. Then after dealing with you on the phone I was upset enough to take up all this time to write an honest review and you come back and try to say I’m lying!

We are now two weeks from the time that I gave you my money. This isn’t even that expensive. $77.00. What’s your cost? How much did the return shipping cost? Why wouldn’t you just apologize for the inconvenience and issue a refund? Then file a claim with USPS? This was a $345 order. You could just fix the issue and I’d use you again…….we’ll always have a Subaru that needs to be maintained.

March 24, 2026
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

Thank you for your feedback.
We sincerely apologize for the inconvenience you have experienced.
We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further.

Edit:
It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!

Edit 2:
Thank you for providing the order number so we could look further into the case. We are terribly sorry for the confusion, and we understand that receiving an item in anything less than expected condition can be frustrating, our timeframe for inspecting the delivery is 5 business days. We have escalated the case and will try our best to process as refund as soon as we can, thank you for your understanding.

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