The pants were very comfy and cute, i would defiantly order again. I didn’t put a 5 star review only for the reason that in the package there was like this white dust or sand thing that got everywhere... See more
Company replied
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Review summary
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Easy to order and good tracking information. Took a little longer than other companies to arrive but not too bad. Jeans are good quality but are too long so having to spend more money to get them take... See more
Company replied
My expirence went well the only promblem is that you're shipping is overpriced. But the quality was good and so was the delvery service as long with the order.
Company replied
Firtsly we got wrong number. We sent it back and now we received the correct number GE14129595502NL however the specific jean does not seem to meet your 34 number even if it is written 34. It i ssmall... See more
Company replied
Company details
About Subdued
Written by the company
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Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- www.subdued.com
3.7
Average
13K reviews
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Would not recommend.
Subdued retail staff are very condescending, rude and very unprofessional. Therefore, I decided to just shop online instead given the experience I had in person.
The delivery of my parcels took over a week long. Please be aware that most of their clothing items are sooo expensive but are made mostly from polyester and manmade materials. Their cotton items are very low quality and very see-through, making them unwearable in public. I shouldn’t have to wear tights or another top underneath items costing £40 and up.
I returned every single item I received. The company does not make it easy for the customer to return the items they are not happy with, maybe a tactic they use, not sure. You’re not allowed to return it at the stores. Only allowed to use DHL and they take £9 off your refund to pay for the return shipping! I don’t think i’ll ever order or purchase any item from subdued both online and in person
October 28, 2026
Very good service
Very good service, prompt delivery. Quality hoodie, sure my Granddaughter will love it
October 28, 2026
The website was easy to use and…
The website was easy to use and delivery was quick and efficient
October 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very speedy shipping and great quality…
Very speedy shipping and great quality hoodie that is true to size and pictures!!
October 27, 2026
Reply from Subdued
Hello Annmarie,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Latifa,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Vasiliki,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Item was exactly as described and is of…
Item was exactly as described and is of great quality.
Parcel arrived ahead of time and was securely packaged.
Highly recommended
Thank You
October 26, 2026
Reply from Subdued
Hello Steve,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Good quality product delivered on time
October 26, 2026
Reply from Subdued
Hello Patricia,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Shona,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Delivery service
Delivery service, I paid extra for a faster delivery but never received my order.
October 26, 2026
Reply from Subdued
Hi,
we're sorry for the inconvenience caused.
As previously communicated, unfortunately, the courier has declared your order lost in transit. While this is an unfortunate situation, it can occasionally happen during the shipping process.
We are currently waiting for your reply to let us know whether you would prefer a refund or a replacement, so that we can proceed accordingly.
We look forward to hearing from you.
Amazing
Smooth delivery and the sweater is absolutely gorgeous. Im in love with it and Ive gotten so many compliments for it already
October 26, 2026
Reply from Subdued
Hello Rita,
thank you very much for leaving your review and for the 4 stars!
See you soon on Subdued.com!
Subdued Customer Care
My daughters favorite shop
February 23, 2026
Reply from Subdued
Hello Benjamin,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Took ages to come and poor quality items
Took ages to come, awful quality which was faulty. Want to send back but they make me pay for postage and then they want to also charge me £9 to give my money back. Awful company. Never again. Very poor quality !
October 13, 2026
Reply from Subdued
Hi,
we're sorry to hear about your experience and regret that you were disappointed with the quality of the item and the delivery time.
We haven't been able to find any previous correspondence with our Customer Care team, although you may have contacted us through our chatbot.
If you believe you received a faulty item, please don't hesitate to get in touch with us directly, providing your order number and some photos of the item, so we can look into the matter and assist you further.
We hope to have the opportunity to resolve this for you.
Reply from Subdued
Hello Lola,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
The quick delivery
October 21, 2026
Reply from Subdued
Hello Myrto,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Literally came so quickly
Literally came so quickly and have the cutest clothes which are amazing quality
October 22, 2026
Reply from Subdued
Hello Desmi,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Firtsly we got wrong number
Firtsly we got wrong number. We sent it back and now we received the correct number GE14129595502NL however the specific jean does not seem to meet your 34 number even if it is written 34. It i ssmaller than your usuual 34 numbers. We have to return it back again....
October 15, 2026
Reply from Subdued
Hello, thank you for your feedback.
We're sorry to hear about this inconvenience. If you believe you may have received an incorrect item, please contact our Customer Care team providing photos of the jeans and any further details that could help us investigate the issue. We'll be happy to look into this and assist you further.
Reply from Subdued
Hello Barbara,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Great Style and Quality
I love the style, quality and fit of the hoodie I purchased. Online ordering was easy and delivery was quick.
October 14, 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
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