Great Customer service
Great Customer service, very friendly helpful staff
April 3, 2026
Unprompted review
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Company details
Written by the company
Hello, We are based in beautiful Pembrokeshire in West Wales. The Company has been involved with sublimation printing and supply since 2004 , so we do have a fair bit of knowledge about the printing and process of personalising sublimation giftware - if we can help, just ask. We are lucky enough to work with many artists and print companies supplying our range of printable blanks across the UK ONLY. At present we don't really tackle sales outside of the UK market place Sublimania are suppliers of blank MDF sublimation coasters , MDF sublimation keyrings, MDF sublimation placemats plus other gifts we think are handy to stock for personalisation If you have any questions or need any help, just call us on 07958244393 or drop a line to sales@muglamania.com We offer free delivery on all orders to mainland UK on sublimania.com.
Contact info
CAERFEGA FARM, SA62 6XN, Haverfordwest, United Kingdom
- 07958244393
- sales@muglamania.com
- sublimania.com
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Happy customer
Good, quick customer service when I messaged about a query. Also, the products I have received so far have sublimated really well & there is no delivery cost! Very happy :)
March 27, 2026
Unprompted review
Reply from sublimania.com
Hi Sam, thanks for the review ,its very much appreciated.
Glad your happy with the results and we look forward to your next order!
I would highly recommend Sublimania.com
I have ordered from Sublimania.com a few times, the products are really good quality and at a reasonable price, also the delivery is fast, I will continue to use Sublimania.
March 2, 2026
Unprompted review
Reply from sublimania.com
Hi Gillian, thank you very much for review, its very much apricated and thank you for your continued support
Very happy customer here!
I've ordered with Sublimania a number of times now. Delivery is fast and always well packaged. Excellent value too. Customer service is quick and responsive. Very happy customer here!
February 24, 2026
Unprompted review
Reply from sublimania.com
Hello Marc,
Thank you very much for your review and continued business , its very much appreciated
Always get my bookmarks from here
Always get my bookmarks from here! They were out of stock of the size I needed but the lovely person on the chat box had a look in the warehouse and found a very close alternative for me. Super appreciative, thank you!
February 4, 2026
Unprompted review
Reply from sublimania.com
Hi Natacha, thanks for your very kind feedback and that we could help out on the bookmarks.
Will pass your comments back to Maggie who was looking after you on that chat box.
Thanks again for the new order
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The prices and quality of the products are always great
I purchase my blank coasters from Sublimania and the orders always turn up on time. If I need any help from customer services they are always very forthcoming and helpful. The prices and quality of the products are always great. Thanks again!
February 3, 2026
Unprompted review
Reply from sublimania.com
Afternoon Michael, thanks for your review and feedback, its very much appreciated and for your continued support
Sublimania absolutely saved my business…
Sublimania absolutely saved my business over Christmas. After being let down seriously by a very large Sublimation supplier, Sublimania really came through for me! I contacted them on a Sunday, right after I'd ordered, to see if they were able to dispatch on Monday as I had a very tight deadline (orders for my business and no coasters to use!), and they responded within minutes. The coasters I ordered got here quickly and were well packaged - I've ordered twice more from them and they're always been great quality and packaged well (especially appreciate using newspaper rather than plastic to pad the box - far more eco-friendly and does the job very well!). I have found that contacting them via the form gets you a very quick response, as opposed to email or phone.
The long and short of it is that I'll be using Sublimania as my number 1 sublimation supplier from here on out!
January 23, 2026
Unprompted review
Reply from sublimania.com
Hello Leah, Thank you for your kind words and continued support , we really do appreciate the feedback you have given.
Team Sublimania
Don't bother
Extemely bad business ethic. I placed an order on the 4th of March for express shipping. Fast forward a week and no delivery I contact the company who inform me that they were on holiday so the order had not been despatched yet. Cue a screenshot of some dodgy picture that they just drew up and attached to the email saying that this was explained on the website which is completely untrue. I know this because our business nature requires our computers continuously screen record everything that is done in our office and on reviewing the footage surprise surprise no mention of a holiday.
Anyway they assured me that the order would now be sent and I had to press for the tracking information which showed Tracked 48. Now we have ordered from here before so know that the express shipping (which we selected) is always Tracked 24, however they are refusing to issue me a refund for the extra I paid. I would avoid like the plague as there are other companies out there selling the same products with better customer service
March 4, 2025
Unprompted review
Reply from sublimania.com
Hi Laila,
Thank you for your review and feedback - its very much appreciated but I think we need to put it into some sort of context.
As you know, we have been in contact with you to help you get your order to you as soon as we reopened.
You kindly sent through a couple of emails as to why it hadn't been despatched and we responded accordingly
The Holiday and stock take notice was placed on the front page of the website as well as on cart check out page using a bright pink banner with an explanation of why and the dates we would be closed - not sure how you missed it.
(We sent you a copy to show you what we had put on the website at the time you placed your order).
Our hosting and IT Company we use can also confirm that this banner was in place for the period covered ( it was actually placed on the website 72hrs prior to the closure dates to inform our customers) as we have to change and add specific coding to make it appear on the pages we requested.
It clearly stated we would be closed from the 27th February and reopening the office on the 7th March and that all orders received during that period would be despatched after this date
Your order was sent out as soon as possible when we reopened and the tracking number directly emailed to you via the shipment confirmation email using Royal Mail which shows the tracking number - this also appears on your order account page for your reference.
The express shipping charge of £3.99 has been refunded to you as well - please check youre original payment method as this is where it will appear ,the time it takes to process is down to your payment provider at the time and we have no control of this unfortunately, so you may need to contact them directly to see what the timescale is going to be
Again, please accept our apologies if you didn't see the notifications on our website when you placed your order but we really did try and make a big splash of it !
Regards
Chris and the team at sublimania
Very Bad products and customer service
Very poor customer service sublimation items can't even print on says white high gloss magnets but turned up a dirt cream. Be even printed look awful, They don't answer phone just rings and rings and email response after 4 emails saying well u burnt them even though I sent pic of all the black from delivery were dirty cream colour.
Poor company stay away you be wasting your money.
I been left out of pocket and products that can't be used not fit for purpose.
I had used 1 and the colour was worse heat settings was to guidelines I did not burn them
November 20, 2024
Unprompted review
Reply from sublimania.com
Hello Sharon,
Thank you for your feedback
You confirmed in your email that the magnets appeared scorched after pressing ,which we agreed with after seeing the images you kindly sent through.
We offered guidance on setting up and adjusting your press settings to stop this from happening.
Unfortunately if you then continued to use the fridge magnets we cant offer a refund or a return if you were not initially happy with the finish
Thanks
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