Subminimal Reviews 

Fantastic product. It’s the best that I have used. Sturdy with an easy workflow. Put the magnetic holder on the side of my machine. Perfect. As an aside the customer service is fantastic. They resolved an issue of my causing with absolutely no fuss. Brilliant.

uk business purchase.
checkout doesnt tell you about vat and customs not being included (poor practice if not illegal). only possible to find this information via AI search after i get the huge bill from courier.
uses supplier that adds huge admin fee with no option to pre-pay so total charge was nearly 33% of the order!
charges the same as uk supplier (Bella Barista)
doesnt have options for VAT registered business
slow reply from customer service
no options given, only a partially canned message.
its obvious from this that they know of this problem, and given the use of a standard shopify site would be very easy to put up notices. as a manufacturer should be possible to pre-pay or just price so it includes customs charges or just send the order to a uk distributor to send the devices.

when vendors literally dont care about customers or try to improve their own practices to a basic level of competence, then its a sign you should avoid...

use bella barista (local uk supplier who sells with with a plug, as the amazon UK listings all sell with EU plug??? -

I absolutely love my NanoFoamer GO! ❤️ It’s so convenient to have a portable milk frother with a rechargeable battery that seems to last forever. The case is a really nice touch, making it easy to carry around and keep everything protected. And the colour is just beautiful! 😍 A lovely little gadget that combines practicality, portability, and great design. Highly recommend! Also my 9 year old loves it too!

I’m using Nanofoamer right from it’s launch at Kickstarter in 2020. I’m regularly buying it from website since then. Recently when I ordered Nanofoamer go I was sceptical of it’s potential. I was surprised to find it’s power and most importantly, its portability. Very nice of you to have come out with this kind of product. I’m a frequent traveller and for me this is is a surprise gift that I can carry it with me. Thanks.

Great quality, the inly frother out there that can create cafe quality froth. I have both NanoFoamer Pros and Lithium. I’m eyeing to buy NanoFoamer Go too.

Worst user experience.... Dispatch in same day, for me it took 9 days and after 2 times reminding and total zero response for email, only after sending official mail for cancel and money return they dispatch the product.... after +16 days more, the NanoFoamer® PRO is still delivering,,, Support answer: Human error, what we can do ?

Unfortunately, I cannot recommend this product to anyone, please don't waste your money on it. I bought two products by Subminimal, 1) nanofoamer in black lithium, and 2) the small jug/pitcher with a handle.
Issues: #1 the nanofoamer literally comes undone when you remove the lid and the battery pack pops out. The assembly is that bad. #2 the handle on the jug is already moving and it feels like it's going to come off.
Terrible quality overall, a part of being quite difficult to remove the nanofoamer from its packaging.

Product was bought as an expensive gift to make frothy milk for coffees for years to come.

It was.. fine.. when it worked, unfortunately it worked for less than 17 months, when I got in contact with the company for help their response was essentially 'you must have done something wrong', and their 'solution' was to offer me a meagre discount on buying another one (or as they would have preferred, the new upgraded model!).

Edit:

Changed how long it worked for to remain accurate. Also adding some of the advice I was given below. I originally said it worked for 8 months, the company replied to say it was actually 2 and a half, the truth lies in the middle at 1.5 years.

‘While we work hard to make reliable products, how long they last can depend on how they’re used. For example, I’ve been using my unit since it first came out, and it’s still working well. My only routine is I don't dry it upside down as we’ve noticed that sometimes water can get through the holes and reach the PCB when drying that way.’

‘You can get a whole unit which is already a GEN-2 model or get the upgrade kit, which is more durable and works better’

To me it sounds like they knew Gen 1 had some issues with durability, and weren’t confident in their products lasting. The instructions for cleaning and use were always followed and it still lasted less than 6 months out of warranty.

Good products... despite the TERRIBLE delivery I am experiencing after the premium prices I have paid! I have bought from the website on three separate occasions. Am still waiting for the NanoFoamer with the MAERSK/Paack.co websites to discover they are claiming I rescheduled the delivery five times in the middle of the night when I was asleep in bed. If you buy, prepare for lengthy frustration before receiving your products. This may not be Subminimal's fault, but they need to choose their delivery partners more carefully.

The Subscale is designed perfectly! Functionality and ease of use is definitely well considered!

Best customer support ever and amazing products. I love my flick WDT tool!

Having worked in the coffee industry (before retirement) I have struggled to achieve an acceptable milk texture for my morning coffee without the use of the steam wand of an espresso machine.
I stumbled upon the Nano Foamer and can now produce an acceptable coffee using my stove top for espresso and Nano Foamer for the textured milk.
Of course, nothing can beat the results from a full sized industrial espresso machine but I am satisfied with the results and (importantly) I still have my kitchen bench space for "kitchen duties".

I use the Subminimal Nanofoamer Lithium every single day, and it has completely upgraded my home coffee game. The power of this small device is seriously impressive – it creates incredibly fine, café-quality microfoam in seconds. If you want powerful performance and consistently great milk foam, this is absolutely worth it. And by the way, the customer support is incredible, thanks to Dominic and Dayanara!

I like their products especially the NanoFoamer and their Jug, but prices are crazy high and that's the only reason why I'm not purchasing

Very disappointed. Upon arrival, the Nanofoamer Pro Gen-2 unit was already broken. Makes a high-pitched noise. Only heats milk, does not foam/froth it. No spinning motion. Went through (slow) troubleshooting with support. Problem could not be solved. Have to return unit through vendor. Pay return shipping myself and ETA for repair/replacement: 4-12 weeks.

I bought my nano lithium foamer less than two months ago and I take great care with all my things.
To my surprise the plastic part has snapped and i have searched yet been unable ( despite email sent) to find any help with this expensive purchase.
Sadly my review reflect my experience. With support and the fact I cannot resolve it without being able to contact someone in the U.K.

I was excited to try the nanofoamer paid 60 euros and the package results although it IS NOT. The company doesn’t respond in case of lost or stolen packages. 60 effing euros lost. Maybe their products are valid but the company is trash.

I ordered the NanoFoamer Pro with AU plug, but Subminimal sent the wrong EU plug version instead. When I contacted them, they refused to accept responsibility and expected me to pay for return shipping to fix their mistake — despite clear Australian Consumer Law protections that put that cost on the seller.

They’ve been holding my money while dodging accountability, giving scripted responses instead of actually resolving the problem. Their so-called “support” process is slow, dismissive, and unprofessional.

The product itself might work fine if you get the correct version, but the company behind it clearly doesn’t care about its customers once payment clears. Avoid buying direct from Subminimal — order through a reputable local retailer instead, where you’ll have proper consumer protection and support.

2nd update and reply to Subminimal

Let’s be clear — I purchased the NanoFoamer Pro directly from Subminimal’s own website, selecting the AU plug version. If their system shows otherwise, that’s a listing or fulfillment error on their end, not a “customer selection.”

I never refused a return — I simply stated that I would not pay international return shipping for a mistake that wasn’t mine. That is entirely in line with Australian Consumer Law, which places that responsibility on the seller.

The PayPal dispute was opened because Subminimal refused to act until I closed it, which is against PayPal policy and standard buyer-protection procedure. Once the correct AU base arrives and is verified, I’ll close the claim — as I’ve stated multiple times in writing.

Their claim that I was “insisting on two free units” is false and deliberately misleading. I’ve only ever asked for what I paid for — the correct product, delivered as ordered.

I stand by every word of my review. Subminimal’s customer service has been evasive, defensive, and dishonest throughout this process.

Simple, powerfull, easy to use. It is a great tool!

My item was ordered 20 days ago and it still hasn't left the warehouse yet. The customer services's respond speed was extremely slow and doesn't give an explanation, solve the problem or offer refund at all.