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Welcome to subscrb.com, Malaysia’s premier destination for a rich variety of magazines. Specializing in both digital and physical formats, we bring you an expansive collection that spans global favorites like The Economist and National Geographic to sought-after local titles. Our platform is a haven for readers of all kinds, from business professionals to lifestyle enthusiasts and curious minds. Our intuitive platform simplifies your journey from selection to delivery. We've streamlined the process to ensure a hassle-free experience, securing your transactions and ensuring prompt delivery. For digital aficionados, immediate access to our content means you can dive into your latest read anytime, anywhere. Meanwhile, print lovers can indulge in the tangible pleasure of our beautifully crafted magazines. Understanding the unique needs of our corporate and academic clients, we offer specially tailored subscription plans. These packages are designed to foster a culture of continuous learning and staying informed in professional and educational settings. We're more than just a platform; we're a gateway to the stories, insights, and knowledge that shape our world. Explore the world of magazines with us. Visit subscrb.com to find your perfect read and become part of a community that values quality content and exceptional experiences.
Malaysia
2.1
14 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I subscribed to Readers Digest and Times Magazine paying RM364. But, I haven't got a confirmation mail, nor a payment receipt. I have reached to them over phone multiple times and sent email to them multiple times. But, they haven't yet sent a confirmation mail or a payment receipt. I am tending to believe that the service is a fraud.
So hard to get in touch with them. I just need to find out the status of my subscriptions.
Would like to find out if they are being auto-renewed and if so it seems impossible to cancel them because you need to contact customer support to do that!!
Emails and contact form go unreplied. Called the phone number but went straight to voice mail. This is very frustrating and suspicious.
Write an email, drop a ring and even message on messenger for subscription enquiry, however none of them response to our request on revised the billing address. Poor customer service. I hope the magazine can be delivered on time
You deducted money and i got nothing , nothing was delivered
Reply from Subscrb
Dear Karan Chhabra,
Firstly, I'd like to extend my sincerest apologies for the issues you've experienced with your subscription to RETREAT Magazine. It's concerning to hear that you have not received your subscription despite the deduction of payment, and I understand how frustrating this situation must be.
Your satisfaction is paramount to us, and we are committed to resolving this issue promptly. To assist you better, I have forwarded your case (Reference number: 39781) to our customer service team. They will be in touch with you shortly to sort out the delivery of your magazine and ensure that your subscription is fulfilled as expected.
In the meantime, if you have any additional details or specific concerns you would like to share, please feel free to reach out to us at https://subscrb.com/contact-us/. We are here to help and want to make sure your experience with us is nothing but positive.
Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify this matter.
Warm regards,
Customer Relations
Subscrb.com
There is no avenue to query about my subscription and status of delivery of the monthly issue.
Reply from Subscrb
Dear valued customer,
Thank you for reaching out with your concerns on Trustpilot. We are sorry to hear about the difficulties you've encountered in querying your subscription and the delivery status of your monthly issue. At subscrb.com, we are committed to providing a seamless experience to all our subscribers, and we regret any inconvenience caused.
To address your query efficiently and ensure a swift resolution, we kindly ask you to submit a support ticket through our website: subscrb.com/contact-us. Our dedicated team is ready to assist you with any questions regarding your subscription, whether it's The Economist, National Geographic, Reader's Digest, Fortune, or any of our wide range of magazine offerings.
At subscrb.com, we specialize in bringing a vast selection of both digital and physical magazine subscriptions right to your doorstep at massive discounts. This includes popular titles that cater to diverse interests, be it in-depth global analysis, exciting geographical explorations, captivating stories, or business insights. We also provide special rates for corporate and academic entities, so please do not hesitate to reach out for these exclusive offers.
Remember, whether you are in Malaysia or elsewhere, subscrb.com is your go-to destination for all your magazine needs. Explore our offerings and take advantage of our amazing deals to stay updated, informed, and entertained.
We value your support and look forward to resolving your issue promptly. Thank you for choosing subscrb.com, your premier magazine subscription platform in Malaysia.
Best regards,
Customer Support Team
subscrb.com
The first issue took a very long time to come and I had to call several times to know the status. It would be good if the company itself sends a mail to say that the process is on going.
The magazine is quite expensive but though the content is interesting, I think having more pages would be worth it. I find the contents very limited.
Reply from Subscrb
Dear Nithiaswari,
Thank you for sharing your feedback with us on Trustpilot. We understand your concern regarding the delay in receiving the first issue of your magazine subscription, and we apologize for any inconvenience this may have caused.
Please be informed that for physical magazine subscriptions, as these are dispatched directly from the publisher, it typically requires 6-8 weeks for the first delivery. This initial wait time is necessary to align with the publisher's printing and distribution schedule. Subsequent issues are then delivered monthly or bimonthly, depending on the magazine's publication frequency. We appreciate your patience and understanding in this matter.
We acknowledge your suggestion about proactive communication and agree that keeping our customers updated on their subscription status is crucial. We are working towards implementing measures to ensure our subscribers receive timely updates about their orders.
Regarding your comments on the magazine content and pricing, while we strive to offer a diverse selection of quality publications at competitive prices, the content and number of pages are determined by the publishers. We're glad to hear that you find the content interesting, and we always welcome suggestions on how we can enhance your reading experience.
Should you encounter any issues such as missing deliveries in the future, please do not hesitate to report them to us via our support system at subscrb.com/contact-us. We are here to assist and ensure a satisfactory resolution, including arranging for replacements when necessary.
Your feedback is invaluable to us, and we are committed to continually improving our service to meet and exceed our customers' expectations. Thank you for choosing subscrb.com for your magazine needs.
Warm regards,
Customer Support Team
subscrb.com
The product is over charged and delivery is very slow. I receive March and April issue in 2nd week of May. I would like to cancel and request for refund is possible. I don't even trust that if I will receive the coming issues. Kindly cancel and refund.
Reply from Subscrb
Hi Joshua, believed that we have been in touch for reporting to the publisher for replacement.
The price is official and standardsize nationwide set by the publisher.
There is a better way of communication, please email us or call office during office hour (Mon to Fri), talk to person in charge given to you before. She would be able to help you out.
Thank you. Stay safe.
Delivery advise is bad.
Left us unattended
My e access is still pending
Such bad service
May issues is not delivered yet
Price is so call 40% off
It’s not at all
Same price with retail
Reply from Subscrb
Dear Kavita,
We sincerely apologize for the issues you've encountered with our service, including the delayed delivery and the pending status of your e-access. We understand your frustration and are committed to addressing these concerns promptly.
Regarding the e-access to your subscription, please be aware that this access is directly sent from the publisher to your email. There might be instances where these emails could land in the spam or promotions folder. We recommend checking these folders in your email account. If the access email is still not found, please let us know, and we will coordinate with the publisher to ensure that your e-access is expedited and resolved.
In reference to the delivery of your May issue, we are investigating this delay and will take immediate action to rectify the situation. We deeply regret any inconvenience caused and assure you that this is not the level of service we aim to provide.
We also appreciate your feedback regarding our pricing. The discounts we offer are calculated based on the single-issue purchase price off the newsstand, which provides a more economical option over the long term compared to individual purchases.
Your satisfaction is extremely important to us, and we would like to ensure that all your issues are resolved to your satisfaction. We encourage you to reach out to us directly at subscrb.com/contact-us so that we can provide more personalized assistance and address any further concerns you may have.
Thank you for bringing these matters to our attention, and we look forward to resolving them promptly.
Warm regards,
Customer Support Team
subscrb.com
Reply from Subscrb
Dear Siti,
We are deeply concerned to read about your experience, as mentioned in your review. Please accept our sincere apologies if you have faced any issues with your subscription. At subscrb.com, we take such matters very seriously and are committed to ensuring that every subscription is fulfilled as promised.
We would like to assure you that our service is dedicated to providing legitimate and reliable magazine subscriptions. If you haven't received your subscription as expected, we view this as a matter of high priority and are eager to rectify it immediately.
To resolve this issue and investigate what might have gone wrong, we kindly ask that you contact us directly through our support system at subscrb.com/contact-us. Please provide us with your subscription details so we can expedite the process of locating your order and ensuring that you receive the magazines you subscribed to without any further delay.
Your satisfaction and trust in our service are of utmost importance to us. We are here to support you and provide any necessary assistance to ensure a positive experience with subscrb.com.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction as swiftly as possible.
Warm regards,
Customer Support Team
subscrb.com
I haven't received any of the magazine. tried to email to subscrb to ask further but email cannot be delivered. appreciate if you can check on the subscription.
Reply from Subscrb
Dear Nisa,
Thank you for reaching out to us, and we apologize for the inconvenience you have experienced. We are sorry to hear that you have not yet received your magazines and that there was an issue with the email delivery.
Regarding the delivery of the magazines, please note that for physical magazine subscriptions, it typically takes 6-8 weeks for the first issue to arrive. This timeframe is necessary to align with the publishers' schedules for printing and distribution. However, if this period has already passed, we certainly need to investigate this further.
As for the difficulty in emailing us, we are concerned to hear that and will look into any issues with our email system. In the meantime, for immediate assistance, we encourage you to use our online support system at subscrb.com/contact-us. This will ensure that your query reaches us, and our customer support team can promptly check on the status of your subscription.
Your satisfaction is very important to us, and we are committed to resolving this issue as quickly as possible. We appreciate your patience and understanding in this matter and assure you that we are here to provide you with the quality service you deserve.
Thank you for choosing subscrb.com, and we look forward to rectifying this situation to your satisfaction.
Warm regards,
Customer Support Team
subscrb.com
Not even receive the magazine but asking for review.
Reply from Subscrb
Dear Poh Lin,
We appreciate your feedback regarding the review request and understand your concern, especially since you have not yet received your magazine. Our system automatically sends out these review requests, and we apologize if this seemed premature.
Regarding your magazine subscription, we're here to ensure that you receive what you've signed up for in a timely manner. Remember, at subscrb.com, we offer not only a vast range of popular magazines like The Economist, National Geographic, and Reader's Digest, but also a seamless and enjoyable reading experience delivered directly to you.
If it has been more than the standard 6-8 weeks for the first issue of a physical subscription, or if you are awaiting a digital edition, please reach out to us through our support system at subscrb.com/contact-us. Our dedicated team is on standby to resolve any issues with your subscription and ensure you get access to the world-class content our magazines offer.
At subscrb.com, we're committed to bringing the best of global and local magazines to your doorstep or digital device, making it easier than ever for you to stay informed, entertained, and engaged with the topics you love.
Thank you for choosing subscrb.com, and we are eager to address your concerns swiftly.
Warm regards,
Customer Support Team
subscrb.com
I am asked to review when I have not even received my first copy of the Readers Digest.
Reply from Subscrb
Dear Harjit,
Thank you for reaching out to us. We apologize for the confusion caused by the automated review request sent before you received your first copy of Reader's Digest. These requests are part of our system's process to gather early feedback, but we understand how this can be premature in situations where the delivery is still pending.
At subscrb.com, we endeavor to deliver a vast array of captivating reads, including Reader's Digest, right to your doorstep. If you haven't received your first issue and it's been beyond the expected delivery timeframe of 6-8 weeks, please let us know. Our customer support team is readily available to assist you. You can reach us through our support portal at subscrb.com/contact-us, where we're committed to resolving any issues swiftly and ensuring your reading experience is nothing short of exceptional.
Your satisfaction is of utmost importance to us. We greatly value your patronage and look forward to resolving this promptly to continue providing you with the enriching and diverse reading experiences that subscrb.com proudly offers.
Warm regards,
Customer Support Team
subscrb.com
I still have not received my magazine yet. Please investigate and find out the reason.
Thanks
Reply from Subscrb
Dear Beng Hooi,
Thank you for bringing this issue to our attention. We sincerely apologize for the delay in receiving your magazine subscription and for any inconvenience this has caused.
We are currently investigating the cause of this delay to understand what went wrong in this instance. At subscrb.com, it is our commitment to ensure reliable and efficient delivery of our products, and we regret that we have not met this standard in your case.
To assist us in addressing your concern more effectively, we would appreciate it if you could provide your subscription details through our support system at subscrb.com/contact-us. This information will help us in our investigation and in taking the necessary steps to rectify the situation.
We value your subscription and are dedicated to resolving this issue. We are here to ensure that your experience with subscrb.com is a positive one, despite this setback.
Thank you for your patience in this matter, and we are committed to making things right.
Warm regards,
Customer Support Team
subscrb.com
The registration for subscription was friendly and simple.
Looking forward to receive The Times.
Reply from Subscrb
Thanks for your kind words Mahmud. We're motivated to serve all the readers even more 💪❤️
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