Amazing. Easy to use site. Super fast tracked delivery to Uk via DHL. Incredible range of quality tools included made for a text book battery swap on my IPod classic which is now good as new. Great... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Honestly the best customer service I have experienced. I have bought batteries on 2 occasions from them, and unfortunately, the second time, the battery was faulty. I contacted them and they replied on the same day and sent me a replacement right away, which arrived super quickly.
From the date of my purchase to the day…
From the date of my purchase to the day I received it I was informed by email postage was quick and arrived in perfect condition and the product itself was a great build highly recommended this retailer more than happy with my purchase.
The items I have bought from subtel are…
The items I have bought from subtel are good quality, and delivery is fast and not expensive.
I had a good experience with this…
I had a good experience with this company.reliable.quick delivery.and able to track my order from beginning to end .would defo use again
Trustworthy shop
Trustworthy shop. Trustworthy Batteries. We don't want to take any risks, so we stick to this website. Reliable delivery & helpful customer service when I needed them.
camera lens hood arrived smashed
Ordered a camera lens hood. The order once dispatched with DHL took almost a week to arrive. When it finally was dropped off the hood was broken in several pieces.
Responded to customer services who emailed me asking if I had received it yet, and told them the issue and attached photos of the broken item. Zero response. Will not buy from this company again.

Reply from subtel.co.uk
Really happy with my experience
Really happy with my experience. The service was excellent, everything was handled smoothly, and the whole process was easy and professional. The quality of service was outstanding, and I really appreciated the attention to detail. I would definitely recommend them and will happily order from them again.
Subtel screen protectors for your mobile…
Subtel screen protectors for your mobile phone are dearer to buy from Subtel than a lot of other companies but with the knowledge the reason being that your getting a top notch quality product. Far superior product to screen protectors I've bought in the past from other companies also including a 3 year guarantee.
impressive customer service
My original order was not delivered. Turned out the courier was at fault. Subtel contacted me and offered to send me another one. They did. So top marks to subtel. Impressive customer service.
Highly Reputable and Exceptional Service
I have purchased several Laptop Batteries from Subtel and found them to be reliable and at a competitive price. Also backed by a three year warranty.
I recently had occasion to contact them regarding a battery which I bought last year and must complement them on the after sales support I received. Having explained the issue, they dispatched a replacement without hesitation. It is refreshing to find that level of customer support - A company that actually does care for their customers.
Superb customer service
I cancelled an order within hours of placing it. My request was dealt with with the most courteous, generous and gracious response imaginable.
Customer service of the highest order.
The item was well priced
The item was well priced, appeard to be of good quality and arrived on time. As simple as that. No complaints.

Reply from subtel.co.uk
Replacement R1200 battery working well…
The replacement battery for my Flymo R1200 robot mower arrived quickly. It was easy to fit and Robbie now has a spring in in his step. Time will tell how well it performs over time but so far it's very good.
Disappointed customer
Still waiting for delivery after 10 day after stating on website it would be 2/4 days.

Reply from subtel.co.uk
I have not received this item
I have not received this item and when I have tried to track it DPD say they have not had the item from you. I have just retried the link and it still says the same. I have complained and you have said leave it until 2/5 ie tomorrow. However it seems that you are taking my money without providing the goods so please re-imburse me immediately

Reply from subtel.co.uk
Very pleased with purchase
Out of all the reviews in respect of this product on Amazon, this company stood out in terms of the goods being reliable. Easy to order. Quick efficient delivery. All good so far 👍
Excellent
The battery works.
Arrived fast and its not broken and was put through letterbox correctly. Thank you so much.
Lots of news there- some ideas and…
Lots of news there- some ideas and views that are out of the ordinary.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







