subtel.co.uk Reviews 

414
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers had a great experience with this company. Consumers often share that ordering is simple and straightforward, while praising the fast and reliable shipping options available. Buyers are genuinely pleased with the strong build and great overall quality of the items they receive. Many people also mention that purchases arrive carefully packaged, clean, and exactly as described in the online listings. However, some customers also noted occasional delivery delays, with a few shipments taking significantly longer than the estimated timeframes. A small group of reviewers were dissatisfied with missing packages or receiving damaged products that required replacements.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight fast delivery and items... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising swift and prompt... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with well-made items... See more

Order

Consumers find order experiences mixed, noting that it is easy to place items and enjoy quick, reliable... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers highlighting impressive support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing. Easy to use site. Super fast tracked delivery to Uk via DHL. Incredible range of quality tools included made for a text book battery swap on my IPod classic which is now good as new. Great... See more

Rated 5 out of 5 stars

Along with catering for the more recent devices, it is good to know that I can still obtain batteries for my older headphones. While newer equipment has more features, as long as one is satisfied wit... See more

Rated 5 out of 5 stars

From the date of my purchase to the day I received it I was informed by email postage was quick and arrived in perfect condition and the product itself was a great build highly recommended this retail... See more

Rated 5 out of 5 stars

There was good communication. Item received was well packaged and in great condition. Well done.


Company details

  1. Beauty & Well-being

Written by the company

subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

414 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(414)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Honestly the best customer service I have experienced. I have bought batteries on 2 occasions from them, and unfortunately, the second time, the battery was faulty. I contacted them and they replied on the same day and sent me a replacement right away, which arrived super quickly.

October 1, 2026
Unprompted review
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Rated 5 out of 5 stars

From the date of my purchase to the day…

From the date of my purchase to the day I received it I was informed by email postage was quick and arrived in perfect condition and the product itself was a great build highly recommended this retailer more than happy with my purchase.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy shop

Trustworthy shop. Trustworthy Batteries. We don't want to take any risks, so we stick to this website. Reliable delivery & helpful customer service when I needed them.

September 14, 2026
Unprompted review
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Rated 1 out of 5 stars

camera lens hood arrived smashed

Ordered a camera lens hood. The order once dispatched with DHL took almost a week to arrive. When it finally was dropped off the hood was broken in several pieces.
Responded to customer services who emailed me asking if I had received it yet, and told them the issue and attached photos of the broken item. Zero response. Will not buy from this company again.

September 8, 2026
Unprompted review
subtel.co.uk logo

Reply from subtel.co.uk

Dear mister Cogan,

We are sorry to read this.
You send us an email with the picture and we responded to your email on the 10th of September. ''Zero response'' is therefore not quite accurate.

For any other question, don't hesitate to contact us again.

Subtel team

Rated 5 out of 5 stars

Really happy with my experience

Really happy with my experience. The service was excellent, everything was handled smoothly, and the whole process was easy and professional. The quality of service was outstanding, and I really appreciated the attention to detail. I would definitely recommend them and will happily order from them again.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Subtel screen protectors for your mobile…

Subtel screen protectors for your mobile phone are dearer to buy from Subtel than a lot of other companies but with the knowledge the reason being that your getting a top notch quality product. Far superior product to screen protectors I've bought in the past from other companies also including a 3 year guarantee.

May 19, 2026
Unprompted review
Rated 4 out of 5 stars

impressive customer service

My original order was not delivered. Turned out the courier was at fault. Subtel contacted me and offered to send me another one. They did. So top marks to subtel. Impressive customer service.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly Reputable and Exceptional Service

I have purchased several Laptop Batteries from Subtel and found them to be reliable and at a competitive price. Also backed by a three year warranty.
I recently had occasion to contact them regarding a battery which I bought last year and must complement them on the after sales support I received. Having explained the issue, they dispatched a replacement without hesitation. It is refreshing to find that level of customer support - A company that actually does care for their customers.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

I cancelled an order within hours of placing it. My request was dealt with with the most courteous, generous and gracious response imaginable.
Customer service of the highest order.

April 23, 2026
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Rated 1 out of 5 stars

Disappointed customer

Still waiting for delivery after 10 day after stating on website it would be 2/4 days.

April 21, 2026
subtel.co.uk logo

Reply from subtel.co.uk

Hello,

We are sorry for this. There has been some problems with the parcels sent on the 22.04.
Please contact our customer service.

Subtel Team

Rated 1 out of 5 stars

I have not received this item

I have not received this item and when I have tried to track it DPD say they have not had the item from you. I have just retried the link and it still says the same. I have complained and you have said leave it until 2/5 ie tomorrow. However it seems that you are taking my money without providing the goods so please re-imburse me immediately

April 21, 2026
subtel.co.uk logo

Reply from subtel.co.uk

Hello,

We are sorry for this. There has been some problems with the parcels sent on the 22.04.
Please contact our customer service.

Subtel Team

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Rated 5 out of 5 stars

Very pleased with purchase

Out of all the reviews in respect of this product on Amazon, this company stood out in terms of the goods being reliable. Easy to order. Quick efficient delivery. All good so far 👍

March 23, 2026
Rated 5 out of 5 stars

Excellent

The battery works.
Arrived fast and its not broken and was put through letterbox correctly. Thank you so much.

March 24, 2026

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