My original order was not delivered. Turned out the courier was at fault. Subtel contacted me and offered to send me another one. They did. So top marks to subtel. Impressive customer service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item was delivered on time and in good condition. The glass is a little loose in the frame so it can rattle a bit, I am not sure if this will be a problem?
The item was delivered promptly and I was kept informed of its progress throughout. The package was well-sealed, the item exactly as described in the advertisement. I was impressed!
Quick service and delivery. Notified throughout from the initial order, to dispatch to delivery. The product is everything I wanted. Thank you!
Company details
Written by the company
subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk
Contact info
4.0
Great
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely delivery and product worked well
February 20, 2026
Advertisement
Not quickest delivery, but it was in line with expectations.
Item was delivered on time and in good condition. The glass is a little loose in the frame so it can rattle a bit, I am not sure if this will be a problem?
February 19, 2026
Took over a week to arrive and product…
Took over a week to arrive and product quality was poor
January 25, 2026
Reply from subtel.co.uk
Hello,
We are sorry to read this.
We will let DHL know so it can be improved.
Subtel Team
Prompt tracked delivery
The item was delivered promptly and I was kept informed of its progress throughout. The package was well-sealed, the item exactly as described in the advertisement. I was impressed!
January 25, 2026
Advertisement
Great service
Found the exact product I needed, arrived quickly and just as described.
January 25, 2026
This was a bad sale the battery did not…
This was a bad sale the battery did not work Then the customer service was very rude as I did ordered the correct one they say it’s not but Dyson told me it’s DC30 they want me to send it back what I did but have to pay the courier and it’s not my fault so I cancel my payment and send the faulty one they send to me back
January 23, 2026
Reply from subtel.co.uk
Hello,
We are sorry to read this,
You have a V6 Animal which is not stated as compatible in the offer.
Subtel Team
Very easy to use and good service
January 22, 2026
The product was delivered in perfect…
The product was delivered in perfect condition and I was kept informed of delivery
January 22, 2026
Advertisement
BE AWARE, YOUR PRODUCT IS SENT FROM GERMANY
I needed a battery for my laptop urgently.
I bought it from their website and they say: 2-3 days delivery.
It's a lie, as you can read on Trust pilot. I have seen people here waiting 15 days for their delivery.
They should indicate this on their website, delivery is very important and they just hide that information from you.
I'd never had bought from them if I'd knew this.
Now my working laptop is useless until who knows when.
NOT RECOMMENDED AT ALL.
January 27, 2026
Unprompted review
Reply from subtel.co.uk
Hello,
We ship from Germany and are a German company, as stated 9 times on our website including the main page.
As most parcels arrive in 2-3 days, we state 2-3 days on the website. These are estimated delivery times, They may vary.
Yes, some clients receive their parcels later, but most receive them on time.
Delays may happen everywhere, no matter where you order.
Subtel Team
Excellent in every way
Excellent in every way . I found the company lovely to work with accomodating clear and informative . Would use again in a heartbeat we need more companies like this who treat customers ( people ) like humans ...how it should be .
January 23, 2026
Unprompted review
There was good communication
There was good communication. Item received was well packaged and in great condition. Well done.
November 30, 2025
Advertisement
Purchase Of Laptop Battery Replacement
Ordering the laptop battery replacement was easy, with the relevant information on the product being shown.
subtel processed and ensured my order was delivered promptly and well packaged.
November 29, 2025
"SAFE" Looking Replica Battery.
Battery was delivered very quickly and was very well packed.
I am usually wary of buying replica batteries but this looks well made and has some official stamps on it. Plus it is european not from the far east.
November 26, 2025
Advertisement
Keeping old equipment going.
Along with catering for the more recent devices, it is good to know that I can still obtain batteries for my older headphones.
While newer equipment has more features, as long as one is satisfied with their old friend there is no need to update something still working 20 years on.
November 24, 2025
Item never got delivered
Bought an item but it never got delivered.
November 24, 2025
Unprompted review
Reply from subtel.co.uk
Hello,
Thank you for your feedback.
We do not have any order under your name.
Please contat our customer service.
Subtel Team
Amazing
Amazing. Easy to use site. Super fast tracked delivery to Uk via DHL.
Incredible range of quality tools included made for a text book battery swap on my IPod classic which is now good as new. Great experience. Highly recommend Subtel. Thank you
Andy D
November 13, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.