subtel.de Reviews 

Was told I’d get a refund for the return postage costs for the wrong battery they sent me. They didn’t refund and ignore all calls emails and messages. AVOID!

First they provided comprehensive help online, by email, in English, then the battery was delivered quickly. It fits and works perfectly. Highly recommended!

Sent me a duff battery for a panasonic camcorder so i contacted them only to be told it wasn't the correct battery despite the camcorder model being shown in a drop down menu stating the battery fits , then tried to sell me a more expensive battery of a higher mah , although the battery was faulty they refuse to pay the return postage, judging by the negative comments on here a lot of people have had the same thing done to them , subtel's modus operandi , my advice is read the reviews on here first about subtel , and the go to ebay.

Total scammers, i never received the products. Dont respond to email or phone. Dont trust them!

Order a working laptop battery last year. The battery died, yes this happens. Discussed send a picture. Same day a replacement was dispatched. Super service, many thanks

Nice and Quick service and on time delivery with actual product.

This company can not be trusted, and the web site is full of crap information. I googled for batteries for my new Panasonic HC x1500 camcorder, and the first four picture boxes come up with subtel selling batteries for my Panasonic. I promptly ordered two 7800ah batteries with a charger on the 1st June for immediate dispatch? DPD emailed me to say they had received my package on the 5th June, and it was delivered on the 6th. When I tried to fit them in my camera, they did not fit. I contacted the company straight away by phone, only to be told I have to email any communication with them. I told them the problem of the batteries not fitting, and their response was I "ordered a mistaken article"? I told them I ordered the batteries because their site said these batteries would fit my model as indicated by the drop down list. They asked what the battery model came with the camera, I responded only to be told the model of your battery is not in the list of substitutes, so I would have to return the batteries at MY cost. It cost me £11.15 to return, so I asked for this to be refunded as they contradicted the consumers act of 2015 on two counts, article sent was not as advertised and not fit for purpose as they did not fit. They responded as I fully expected with my model of battery is not in their list of substitutes and therefore an incorrect purchase, so no refund of return postage!!! So if you own a Panasonic HC x1500 camcorder, please do not order anything from this site as you will have batteries sent to you that won't fit even though the Subtel web site and Google search bring up this model over and over again. Google search "Panasonic HC x1500 battery" and check out the results! Subtel can't supply batteries for this model and I wonder how many other models are not catered for? THIS COMPANY ARE MIS SELLING DO NOT TRUST.

The item was expected on apr 29th, but arrived on May 3rd.

I cancelled my order less than 3 hours after making it, when I discovered the specs of the items were in fact wrong.
36 hours pass, and customerservice then replies that I should then send the package back to them. At this time, they still hadnt sent it, so I complained.
30 hours pass after their reply to my cancellation, and they now package the item, and declare that they will later send the [cancelled] item. They insist that I must still return the cancelled item to them at my own expense, (equal to 40% of the order price.) obviously hoping that I will give up my refund claim, when only 60% of funds can now be salvaged.

Alles gut, Super.
VG Danke.😀

I bought a glass screen protector for my phone. It arrived a bit later than expected, but it was alright. I used it 2 months after my purchase. The quality was really poor. It even didn't stick to the screen. I reported to the company and they said there won't be any refund. But since it had warranty they were supposed to send another one. They said they sent another one( without tracking id) and after more than 2months I didn't get anything. All in all, not only waste of money, but also waste of time. I do lots of online purchase, but can say for sure this was one of the worst experiences I had. Less reliable than random seller on Ebay. Never recommend them.

I ordered power supplies that I need urgently. It has been impossible to get any reply from customer care on phone or email. I have waited a week before I got a track and trace, and I will have to wait more than a week more, before I get the products. If they are not further delayed.
In these days most companies deliver the next day or perhaps after 2 days. Really bad service.

Battery for Blackberry Key One. Bought one from Amazon that was terrible, returned it. Bought a replacement battery from Subtel, was cheaper, arrived quickly and works perfectly. Great service, great product.

Update
Changed from 1 star to 4 stars, Subtel fulfilled the correct order. dpd took from the 5th to the 15th to deliver the package.

Ordered a camera cable for a D500 on the 4th November.

It's almost impossible to return the order if something goes wrong. Customer service is also very unfriendly in settling disputes with the customers. Not recomended, I'll never buy from here again.

Perfect , item exactly right for task/. delivered on time.

Thanks

I have ordered two laptop chargers from the shop - wasn't sure which one is better in my case. Then returned one of them via post and received a refund. Almost everything went smooth. The only small problem was that after an email notification from subtel that the refund process has started, the refund did not reach me within several weeks. However, after I alerted them to the problem, they reacted quickly and the refund reached me within a few days.