Sucuri Security Reviews 

Bad service, the malware removal took a lot of time when they scanned the malware had expanded on all the website when initially was only on the main page, when share the connection details of ftp and later database they erased the previous details so I had to share it on insecure way, when they scann the files exposes the connection details on a file so if the hacker is on your files can read the admin details.

Choosing Sucuri for my website security was the very best decision. Of all the support agents I have come to experience (and there are many), Sucuri wins the prize for competence, friendliness, patience and speed. Worth every penny and highly recommended!

I signed up with Sucuri to protect my website, but right now, they’re the very reason I can’t access it at all. I’ve been completely locked out of my account, and I’m unable to reset my password — their system simply doesn’t work. Worse, I’ve been trying to get help for over 10 hours with zero response. No one answers the phone, no replies to my emails, and no updates on the support ticket I submitted.

This level of unresponsiveness is unacceptable, especially for a company that’s supposed to provide security and peace of mind. Instead, I’m left completely blocked and helpless, with no access to my own site. Honestly, this feels like a massive risk — not a protection.

I regret choosing Sucuri and cannot recommend them to anyone. If your website matters to you, look elsewhere.

I contracted a 1 year service for $547 because my site had a malware.
After 1 week of them trying to solve the issued and my web site down I decided to cancel the service.
Their refund policy is only for marketing purposes. If you use their service and they can not solve it you can not get a refund.

These guys broke my site, I am not able to log in because I get kicked, and when I can log in, I try posting something, it fails, and the site gives err timeout.

Very bad support, too. Unresponsive, negligent, and goofy agents.

Asking for a refund, hope I get it.

Never mind, looks like Trustpilot reviews are now for sale, no need to post this.

DO NOT USE THESE GUYS. We used them for our business and they failed to prevent malware attacks. More importantly some of the worst customer assistance I have experienced. When we suffered another malware attack and contacted them, they proceeded to try and shake us down for more money and upgrade our subscription before they would help us, despite us being on a current subscription! I cannot recommend them at all.

Abs rubbish company don’t touch them extremely slow service and would not recommend

Terrible service. No support line. Live chat simply prompts you to make a ticket and then you have to wait hours and hours for a reply each time you send a message.

there is no option to cancel your subscription
you should contact their support, then they make it a long process,
they charged me again after I asked them to cancel my subscription

It's been over 3 days that vital systems of our servers stopped working due to Sucuri firewall.
Sucuri support didn't even start to look into the issue yet.

Despite the claim of 24/7/365 support when signing up for a paid plan, Sucuri support times range from 24-48 + hours up for a single canned reply on average.
Often that reply is unhelpful, and you have to wait another 24 hours for the next pre-canned reply.
Zero effort to provide support for a service which is supposed to enhance our servers performance and uptime - but is damaging them instead.
When you need urgent assistance to troubleshoot an unexpected downtime or error, it is not acceptable to wait for 3 days for a single reply.
I am suffering severe malfunctions on my server and has been over 3 days I opened a ticket with no reply.

My ticket ID:
171843086324

When my website got infected with malware a few years ago, I turned to Sucuri for help, and they did not disappoint. Their team swiftly identified and removed the malware, ensuring my site was clean and secure. But their support didn’t stop there.

Sucuri helped harden my website's protection by setting up their firewall and server-side scanning, and even managed to speed up my site with their efficient CDN. I've been happily using their services for years, and they consistently provide top-notch support.

Recently, I faced a major issue with my WordPress site after some failed WordPress and plugin updates, causing 500 and 404 errors. Despite multiple attempts to fix it with my hosting company's "help", the problem persisted. Turning to Sucuri was the best decision I made. They quickly ruled out the firewall and CDN as potential causes and provided clear instructions for further steps.

Even with my limited technical knowledge, their team, especially Rodel and Lindsay this time, guided me patiently and effectively. Lindsay went above and beyond to identify and fix the root cause of the issue. She also implemented firewall bypass prevention and tweaked my server-side scanning as an extra suggestion to enhance my site's security and protection. Their dedication and expertise are impressive.

In summary, Sucuri's team once again showed exceptional professionalism and technical skill, resolving my website issues efficiently and enhancing its security. I highly recommend Sucuri for their unparalleled support, protection, and CDN expertise.

I also started using their automatic and complete website backups after the last issue, which gives me 100% peace of mind now.

Kind regards,

Laurens

So today I decided to move from Wordfence to Sucuri. The main reason being the Ddos protection and the offsite filtering of bad traffic. Wordfence caused my website to slow down everytime it had to do a scan. Apparently Sucuri does not have this problem, in-fact, Sucuri is supposed to improve your website performance through their CDN, as this is where tour site is served from and bad traffic filtered out. I am honestly not impressed to say the least. Ticket unresolved and questions unanswered 13 hours later, the firewall is not working, 80 email alerts regarding brute force attacks, 0 resolutions from Sucuri. All this after paying 500USD! Their live chat might as well be decommissioned, as the conversations with whomever is on the other side will just add fuel to the fire.

Sucuri has been a great help.
We have had some issues with malware injected on our site, removed it a couple times and thought it was clean.
Sucuri not only found the malware when our site scanner failed to, they helped us locate what file it was, 4 months before we signed up for any services.

Recently signed up with them for ongoing protection and was a great help with setup, response from the chat support has been crazy fast. Any issues resolved very quickly.

I suggest reaching out to chat support if you have any issues with setup. Be sure to complete the site server scan and ask for help if there are any issues setting up the firewall.

Chris L. help me diagnose a problem that wasn't even Sucuri related-- the problem was on my hosting provider's end. Thank you!

Have received 6-8 emails in the last year from this company posing as GoDaddy, who I had hosting my website. The email said that my website and even my domain name had been infected with malware from hackers and they needed to run a scan.... I complained to Go Daddy, I'm still getting the emails, even thought I moved my website from their site.

So far, it's been a very good experience. The process was seamless and even easier than I expected. There was an issue with SSL, but online support (Josh) promptly escalated the issue to James Z, who was able to solve it in a timely manner.

Stay away, after being a customer for 9-years, they suddenly just suspended my account with no reason, one minute to the other, no warnings or anything, not able to get a copy of my settings or anything. Suddenly my 40.000+ users faced an 404 and I had to be in a hurry to migrate somewhere else, which became cloudflare

Honestly as someone who was worked in IT-security for 14-years, I'm very happy to be at Cloudflare, much more feature packed, sucuri lack so many industry standards, that's ridicoulus nowdays.
They haven't done any updates at all for the last 9-years I've been at them, very OUTdated. In Denmark our goverment published the website called "sikkerpånettet" for companies to test if their site lives up to current industry security standards, and Sucuri lives up to VERY few of the checkmarks. Eventually check your own sucuri site if you don't believe me.

Customer service takes around 12-48hrs to get help, sometimes their response is okay, but most of the time you get answer that seems like coming from a BOT.

Sucuri might be fine if you are running a blog, or something simple, but if you have a website with api's, or customers/users login to manage and see stuff, absolutely stay away, it's really hard to scale with Sucuri. Even simple features like websockets is missing.

I have been using the Sucuri basic service for several weeks now. I don't understand the negative reviews. They have been so helpful in addressing my security concerns, even to the point of helping with tasks that are not strictly their responsibilities. I have moved from a website that was experiencing semi-weekly attacks that were crashing the server to a site that has zero down time. Their support team has been wonderful. They have explained each step in the process to me and helped me implement it. My only suggestion is to be careful about your expectations. They clearly state that the basic service does not include instant responses. I worked through all my issues by sending support requests in the afternoon and finding a response when I came into work the next day. If you need faster service, you have to pay for it. That's all.

Rubbish service.
I also had the misfortune to connect to Steven on their Live Chat. Hopeless, uninterested, could not care less, no real effort to help in any way.
Support tickets are dealt with very slowly and so far they have actually solved any of my problems just created new problems. Can't even find a way to lodge an official complaint.