Sugar Rush Dessertz  Reviews 61

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Sadly communication from the company is very poor . Order overdue . Happily taken my money but item never received. Delivery time scales falsely advertised. Reasons for delayed time frames keep changi... See more

Rated 1 out of 5 stars

Sadly I did not receive my delivery, my door number 342, dpd courier left evidence of delivering it to 97. Not even sure what street, how can this be hot do wrong, now I have no sweets for party I ha... See more

Rated 5 out of 5 stars

Was in Suger Rush Cumbernauld on the 12th March .The Place is gorgeous staff very nice & friendly 👌 Decor is fantastic gave me a few ideas 💡 was talking to server (waiter)about place .The Gentleman... See more

Rated 2 out of 5 stars

Lots of just the same selection of sweets, very different to the variety shown online Found the back of a plaster in the bag too!!! Contacted through FB but no response

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2.5

Poor

TrustScore 2.5 out of 5

61 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid

Sadly communication from the company is very poor . Order overdue . Happily taken my money but item never received. Delivery time scales falsely advertised. Reasons for delayed time frames keep changing on their website .Would never order from this company again. Trying to get a refund is proving very hard !

January 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Sadly I did not receive my delivery

Sadly I did not receive my delivery, my door number 342, dpd courier left evidence of delivering it to 97. Not even sure what street, how can this be hot do wrong, now I have no sweets for party I have planned, very discounted in both sugar rush sweets and the courier , I hope it will get rectified asap, otherwise rotten tomatoes to both, and down nearly £40 , very disappointing

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Was in Suger Rush Cumbernauld on the…

Was in Suger Rush Cumbernauld on the 12th March .The Place is gorgeous staff very nice & friendly 👌 Decor is fantastic gave me a few ideas 💡 was talking to server (waiter)about place .The Gentleman that came in was the man we were talking about such a Gentleman & very talented had a wee chat while I was having my steak 🥧 which may I say was Beautiful 😍 Tea too lol 😆 Ordered a Carrot cake again as was in on Monday 10th & bought carrotcake&lemon cheese cake
WOW 👌 I honestly can say THE CAKES I TRIED ARE BEAUTIFUL TASTY 😍 10/10😁

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

DON’T ORDER FROM HERE

Ordered some items as part of a birthday present. Order was cancelled 4 days later saying items were not in stock!!! Don’t advertise & take money for what you don’t have. Birthday present ruined. Fuming. Managed to get the items elsewhere in time so all well in the end

April 9, 2024
Unprompted review
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Reply from Sugar Rush Dessertz

Hey! Sorry, I think you have the wrong business. This Sugar Rush Sweets business hasn't operated in almost two years. I suggest you leave a review on the correct business page, I'd imagine you'd be able to differentiate between one business and another with a bit of common sense. Given the fact you've left a. Inaccurate review for the wrong business, I'm absolutely delighted the birthday was ruined. We flagged this review as incorrect, because Michelle is incapable of differentiating one business to another DESPITE THIS BUSINESS NOT OPERATING FOR TWO YEARS and she disagreed. #MoaningMichelle #MoronMichelle

I will also add due to the defamation in this post, we will be seeking legal advice of Libel against the reviewer, and trustpilot for failing to take action. Just awaiting our solicitors to file a court order to obtain the email information for you Michelle.

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Rated 5 out of 5 stars

Lovely selection of goodies tons to…

Lovely selection of goodies tons to chose from, really helpful staff and prompt delivery

January 5, 2024
Unprompted review
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Reply from Sugar Rush Dessertz

Thank you for the comments, but we believe you've left this against the wrong business. This business hasn't operated for over 2 years.

Rated 5 out of 5 stars

Me and my sister yesterday visit sugar…

Me and my sister yesterday visit sugar rush pinner we had very testy curros and crepe it was really tempting top of that sugar rush staff was so helpful and friendly we served by miss rajput and boy name was rahul they have very smiley faces and customer service was amazing

we highly recommend to every one go and check it out

September 7, 2023
Unprompted review
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Reply from Sugar Rush Dessertz

Thank you for the comments, but we believe you've left this against the wrong business. This business hasn't operated for over 2 years.

Rated 5 out of 5 stars

all round fantastic

Such friendly staff in store and even when I’ve ordered online super fast delivery! Got such a huge selection of sweets and other treats! Can’t fault them

August 25, 2022
Unprompted review
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Rated 5 out of 5 stars

Sugar Rush… brilliant as always

Absolutely brilliant service by Sugar Rush, quick efficient and really top product too at a great price. This isn’t the first time I have ordered from them and won’t be the last. I spend around £5 a week on sweets in the shops this bag lasted me a month. What’s better it goes to a local business who work really hard. Honestly wouldn’t go elsewhere thanks both

September 5, 2022
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Rated 4 out of 5 stars
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Reply from Sugar Rush Dessertz

Hey Angela! We're pleased you loved our sweets. In relation to delivery, you ordered on Tuesday and they were shipped on the Wednesday - These were with you by Saturday according to Evri tracking information. This was with a delay caused to their operations due to the heatwave. If you need anything from us, drop us a message :)

Rated 5 out of 5 stars

Amazing!

Amazing customer service, amazing quality of products. Highly recommend!

July 17, 2022
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Reply from Sugar Rush Dessertz

Hey! We're so pleased you love our products, and we can't wait to see you again soon! #TeamSugarRushSweets

Rated 5 out of 5 stars

The best

Not my first order, certainly not my last. Wonderful little business with all my favourite sweets ♥️

July 6, 2022
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Reply from Sugar Rush Dessertz

Hey! We're so pleased you love our products, and we can't wait to see you again soon! #TeamSugarRushSweets

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Rated 5 out of 5 stars

Sugar Rush Supplies My Business

I have to say, we've tried a few sweet businesses to supply our own business and none have been better than Sugar Rush. I own a few floristries across the UK - mainly in the north west and south and we are part of the Interflora chain of floristries. We love to provide our customers with add on options for their flowers and we've linked in with Sugar Rush - Georgina and Nathan are absolutely fantastic in what they do and they work hard to deliver a competitive price - not just to us but to benefit them too. As such, we've committed to using Sugar Rush as part of our expansion plans for sweets for at least the next 3 years. Great work and thank you for making this work for us too.

May 21, 2022
Unprompted review
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Reply from Sugar Rush Dessertz

Hey! We're so pleased you love our products, and we can't wait to see you again soon! #TeamSugarRushSweets

Rated 5 out of 5 stars

I love Sugar Rush Sweets!

I love Sugar Rush Sweets! Always quality products at great prices and fast delivery. This is my go-to store for pick n mix :-)

May 17, 2022
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Reply from Sugar Rush Dessertz

Hey! We're so pleased you love our products, and we can't wait to see you again soon! #TeamSugarRushSweets

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