Sugartime uk 

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See what reviewers are saying

Rated 5 out of 5 stars

Easier to use than I expected and gave a great result, equivalent to a professional wax. I did my legs below the knees and underarms and only used a quarter to a third of the jar. Arrived quickly and... See more

Company replied

Rated 2 out of 5 stars

I havent tried the product yet, just because it hasn't arrived after a week!! I paid for 48h option... Disappointed with the delivery

Company replied

Rated 5 out of 5 stars

Used this SO MUCH since getting it! Not particularly good at the original way but learning, but the regular way with the strips has left my skin so soft and smooth. I've found the ugly angry bumps a... See more

Company replied

Rated 5 out of 5 stars

My sugar arrived very quickly. It's my second jar. I still find it a bit messy (I am using the strips) but I think I'm still getting used to it as a process. It's a great product to use for sure as an... See more

Company replied

Company details

  1. Waxing Hair Removal Service
  2. Beauty Product Supplier
  3. Cosmetics Store

Written by the company

Sugar Time Uk offers natural hair remover made of natural ingredients that is kind to the skin and to the environment.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 2 out of 5 stars

Disappointed with delivery

I havent tried the product yet, just because it hasn't arrived after a week!! I paid for 48h option... Disappointed with the delivery

September 20, 2023
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Reply from Sugartime uk

Hi! Sorry about the inconvenience. I found your order now and I can see you placed it on the 21st of September and it was shipped on the 22nd. There was a weekend in between and it is already delivered to you. There was indeed a couple of days of delay from Royal Mail but not a week.

Rated 5 out of 5 stars

A great eco alternative to wax strips!

My sugar arrived very quickly. It's my second jar. I still find it a bit messy (I am using the strips) but I think I'm still getting used to it as a process. It's a great product to use for sure as an eco alternative to wax strips so I'm definitely going to stick with it.

August 29, 2023
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Reply from Sugartime uk

Thanks a lot for your lovely review!

Rated 5 out of 5 stars

Easier to use than I expected

Easier to use than I expected and gave a great result, equivalent to a professional wax. I did my legs below the knees and underarms and only used a quarter to a third of the jar. Arrived quickly and well packaged too. I’m a happy customer.

August 29, 2023
Sugartime uk logo

Reply from Sugartime uk

Thanks a lot for your lovely review!

Rated 5 out of 5 stars

Amazing!

Nice paste, amazing cloth piece that comes with it, definitelly recommend!

June 18, 2023
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Rated 5 out of 5 stars

Great product

Really nice website and good bundle options. Good prices. Fast delivery. Product will take some time to develop proper technique however seems fairly easy to use anyways.

May 22, 2023
Rated 5 out of 5 stars

Amazing product

Used the sugar wax before. The best waxing product on the market. All natural ingredients. Fast delivery and fantastic customer service
⭐️⭐️⭐️⭐️⭐️

May 7, 2023
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Rated 2 out of 5 stars

Melting mess

Due to the nature of having to swipe over a few times the sugar melts way to fast even in a cold house with snow out. Disappointed would like a firm version.

March 1, 2023
Rated 5 out of 5 stars

Easy

The website was easy to order from, the product is great, and if actually works. I've never been any good with any method of at-home waxing, but this actually does the job really well and is easy for even me to use! Very pleased with my experience and will be ordering again.

March 23, 2023
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Rated 3 out of 5 stars

Wanted to love it

Wanted to love it. Just far too melty even in cold room with spatula. I've been sugaring for several years with home recipes and strip wanted non strip option

March 24, 2023
Unprompted review
Rated 4 out of 5 stars

Good service from an independent company

Ordering was easy and the goods turned up in reasonable time as expected. I have not tried the products yet and was pleased to see the jar was packed in cardboard, not plastic. If they can just find an alternative to bubble wrap envelopes, I would give them 5 stars. Thanks

February 8, 2023
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Rated 5 out of 5 stars

It has been a week,I received a email…

It has been a week,I received a email saying dispatched but I have not yet received my order,,when I track from Royal Mail it always says,not dispatched yet ,will contact when receive update

Then where is my order because I have paid for it

Who said I didn’t believe???
What a unnecessary way to reply ( you call this great customer service,wow👏)

You ask for a review,I gave a honest review,obviously I can not comment on the product because I have not received or tried it yet

There is a strike,I was unaware so the matter is not that I do not believe that you have dispatched the products

Anyway great customer service with attitude 👌

You explained after I contacted your customer service,,many companies contact to explain themselves ,they know how to keep customers informed

I appreciate it so much ,yes I have received the items,I have used it ,can not fault the product,in fact I can say it is one of the best sugar waxes I have used ,thank you so much😁

November 25, 2022
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Reply from Sugartime uk

Hi Shabana, Your order has been placed on the 25.11 and dispatched on the 26.11 as we informed you so we did everything on a perfect timing. You can request a proof of postage through our website if you don't believe us. We have already explained to you that Royal Mail was on strike on 4 days over the last week which create these delays. This is not under our control unfortunately. Full details and strikes updates are also on our shipping policy for our clients to be fully aware of the current situation. Also, the RM tracking DOES NOT show NOT DISPATCHED but it says''An update will only be provided when we attempt to deliver your item''. These are 2 very different things. They haven't attempted to deliver yet because they are late that's all. We shipped your order on-time.

05.12. This was now delivered to you on 03.12 morning so about a week after dispatch. We are sorry it took longer than our 4 working days mentioned on the website due to those strikes.

Rated 5 out of 5 stars

BEST Sugar Wax Kit on the Market

Having used another brand of sugar wax in the past, I thought that I had still never quite got the hang of sugaring. I was always left with stubble on my legs at the end and it felt like the wax was just breaking the hairs off rather than pulling them out.

Enter Sugar Time. Turns out, the quality/firmness of the wax really does make a difference, because I got amazing results with this kit! I use the wax straight out of the jar for my legs (no heating), as I found that the firmness pulls out my hairs much better. I apply either with fingers or the spatula and then do the flicking motion to remove hair. I love how there is hardly any pain at all, and yet you're left with a really smooth and effective result.

I also love the additional powder for applying on skin at the beginning and the muslin cloth strips, which again, are more effective than other reusable strips I have used as they are stronger. I use them to remove bits of leftover wax if I get stuck.

Brilliant product and excellent value for money. Will be recommending this brand to everyone!

September 4, 2022
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Reply from Sugartime uk

Thanks Adele for this lovely review! Happy Sugar Time!

Rated 5 out of 5 stars

Used this SO MUCH since getting it

Used this SO MUCH since getting it! Not particularly good at the original way but learning, but the regular way with the strips has left my skin so soft and smooth.
I've found the ugly angry bumps aren't as bad and my skin barely bruised! It's 1000 times better than any regular veet style strips and couldn't recommend it highly enough.

August 28, 2022
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Reply from Sugartime uk

Thanks Eleanor! Glad you are enjoying it! Happy Sugar Time!

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