Suibstantial Reviews 229

Bought "knitted " wool Yak cardigan which looked beautiful. Got today and nothing like the advertised cardigan! They sent me a horrible shiny,printed badly made item which I wouldn't have purchased! Took my money and now are refusing refund or to give me a return address 🤔 nasty company! Spend your hard earned at a credible company and NOT here!!

Worst company ever. The sweatshirts don’t come close to what is advertised. Now I want to return it.........no one answers their support e-mail group. I guess I have been scammed.

They sent me fake tracking information that stated it was shipping out of the Netherlands but in reality it is comifrim china. Deceptive and I ordered 2 weeks ago. Don’t buy their products!!!

Sweatshirt I ordered except for the flag wasn't even close to what was shown. Buttons were on the wrong side.. sweatshirt does not represent the military grade shown on the website. As a veteran.. totally disappointed. False representative of the sweatshirt.

What the items appear to look like are not what you receive. I was looking forward to receiving my shirts, and I was so dissapointed with the quality that I received, I wanted to send them back the moment I opened them.
Also, while they say on their website that their warehouse is located in the US and they offer 24-hour shipping, it took 18-days for me to receive my items, and tracking definitely showed oversees for its origin of destination. Don't waste your money on their junk, you will not be happy.

Absolutely horrible quality products. I purchased items from this company and half of the order was complete garbage. So called sweater was so thin you can see through it & completely printed!, No care tag or origin of make, Ball cap is poorly stitched with pulls and crooked seams wording is unlegible. When I contacted Support (with pictures) They responded with the "warehouse team says items are fine"?! ( maybe in a 3rd world country) Then offered me $8.00 refund. This company is bottom of the barrel customer service and product !

Terrible, Terrible quality t shirt. Can't get a satisfactory solution from the company, insulted me with an offer of $3 refund on a $65 purchase. Please don't waste any money on these products, absolutely no customer service.

Do NOT order from this company! I ordered a football jersey in my normal size that was extremely big! I cannot wear it! When I emailed the Company for a return address, they wanted to “compensate” me $3.00 & refused to give me a return address. They kept trying to negotiate a return capped at $7.00. I found out they are located in Shenzhen, China, not the USA as indicated in their ads. To return an item, the cost is in the ball park of $25 or more! Definitely not worth it! This so called Company is scamming people when it comes to returns or exchanges. This so called Company is nothing more than a joke. I’m sure they advertise under several different Company names as well. Not a way to do business if you want to keep your customers!😡

Not only did it take 26 days for the order to arrive, but I found the quality of each item to be very unsatisfactory. It has been seven days since I contacted them for a return label and a refund and all I have been getting is a runaround from them. They offered a $9 credit for a $88.84 order. If I don't see a return label or credit within the next 24 hours, I will be submitting a complaint to Consumer Protection and blocking payment to them with my credit card company. The return address of the city on the mailing label says Chicago, but the items were shipped from Spain!! Items were of very poor quality.

Ordered a t-shirt for $29. Was charged $10 shipping and when when it went through my credit card it added another $7.70 SALES TAX!! I never got anything from them but they gave Paypal a tracking number that showed delivered. RIP offs! They won't respond to me.

I bought two shirts and a pair of leggings, I am very disappointed with all three items. The leggings are made of polyester, I ordered medium, they are more like an extra large. As for the two medium shirts, they are not true size and although they are similar to the picture of what they have on their website they are not the same. If ordering from shipping times is long, one item was shipped from France and the other two were shipped from Finland..Very disappointed with my purchase and will not be ordering from this company again.

Purchased this comfy tee, the fit and print stand out nicely. Good for casual days in town or relaxing.

Sub par quality. Made by pre k talent. Do not order from them.

Terrible company ordered a month ago still have not received. Kept emailing them since no way to call CHINA...they told me to be patient and keep tracking.
I called Pay Pal and AMEX as the amount of my order was $59.38 yet they charged me $74.23 a difference of $14.85. I had free shipping, they told me maybe it was sales tax...I informed Pay Pal Pennsylvania does not have sales tax on clothing and even if we did at 6% would of been $3.56 NOT $14.85! I have a dispute in with the company as I have not yet received my items and after reading all the reviews I don't want. If finally does come I will refuse shipping and send back I do not want SCAM China company looking to take advantage of MAGA supporters!!!!

Can anyone provide me with an address to return items to the above company? I'm now at 32 emails getting nonsense sent back...
Thanks for your email.
As we checked, the item we sent to you is correct.
We’re sorry for the inconvenience.
Hope you can accept the goods and accept compensation.
Our warehouse is in China , thus the shipping fee may be very expensive to you.
This has been the overall response in the majority of e mails!

Ordered what looked like a sweater online, and looked wool mix and high-quality but what I received one month later is a very ugly print of a sweater, not a real sweater at all and not like the design advertised. I contacted them asking to return it, and they offered me only four dollars, what an insult and what use being in the UK. Awaiting to see if a refund us forthcoming! Do not order from this company… they are falsely advertising online higher quality materials and what you get is nothing like what is shown online. It's Horrible. Would give NIL stars if I could. It's a con!

Well, what a scam. Don’t trust this, “ suibstantial.com site. Every claim is a lie.

Western Style🔥Men's HOT SALE🔥Produced in Montana, USA👍Free returns and exchanges⭐⭐⭐⭐⭐ 1,000+ five star reviews

Ordered a hat and long sleeve vintage jacket. Got a hat with crooked logo ( deer in woods) really crappy quality hat. The coat they sent was something Liberace would wear (green, red shiny, sparkly ) and wasn’t the long sleeve vintage deer and woods jacket ordered. I contacted them and they said sorry your selection is no longer available. Well give you $5.00 refund. It was a $114.00US bill. Now they offer 15$. So, I wouldn’t order a thing from them. Hope Facebook investigates these kind of fraudulent sites.

Ordered what looked like a sweater online, and looked very classy and high-quality but what I received one month later is a very ugly print of a sweater, not a real sweater at all. I contacted them asking to return it, and they offered me only four dollars as a Goodwill gesture… what an insult! Do not order from this company… they are falsely advertising online higher quality materials and what you get is nothing like what is shown online

appalling site.PLEASE DONOT ORDER AT ALL.....ITS A SCAM SITE.RIPPED ME OFF £40
THEY REALLY ARE RUBBISH PRODUCTS,NOTHING LIKE THE PHOTOS,SO DONT BE FOOLED

what a rip off. actual product looks and feels nothing like the photo. took 3 weeks to get this crap. kept getting updates like "your package is now in Italy, then Spain".
I regret not doing my research before purchasing. STAY AWAY!