Suisse Gold - Precious Metals Dealers Reviews 

I placed an order for silver coins worth approximately 1567.13 euro+ shipping with Suisse Gold in January. After completing the payment, I was repeatedly told that the order would be shipped soon and that a tracking number would be provided.

Now it is already March and I still have not received any shipment confirmation or tracking information. Despite multiple follow-ups, the responses were always that the shipment would happen soon. Recently, they have stopped replying to my emails completely.

Because of this situation, I was forced to open a dispute with my bank in order to protect my payment.

I hope the company resolves this matter by either shipping the order immediately with a valid tracking number or issuing a full refund. Until then, I advise other buyers to be cautious and make sure they receive clear shipment confirmation before sending payment.

I bought from them many times over many years. In the beginning i got deliveries after a long hassle and many emails. I still have Silver with them but they are not releasing it although i have paid storage fees for a few years now. Despite repeated emails, i am not getting an answer or deliveries of my silver. They are scamming people.

It gets the job done.
After the delay I received the gold ingots with the invoice.

I tried to buy, buy revolut said, bank account not found.
They have so many addresses, didn't know what to write. Look professional, according to Trustpilot it's a scam. Sliver sold out every were, but not at suissegold.

Avoid if you’re in Canada. They take your money and then vanish like a bad magic trick. No real guarantees once payment clears. Ships from somewhere other than Switzerland, despite claims. Shipping’s slow, and support? Ghost town. Not worth the headache.
They used to have more negative reviews, but their profile now appears on the green end.

This is the second time I've ordered from Suisse Gold.
I ordered in crypto and the payment was validated in 2 days.

I received my well-packaged bars and coins about a month later due to some delivery delays.

This isn't a scam, you can go for it. James is very responsive via email and answers all questions.

Do not touch these scam artists

I have legal proceedings pending

Complete gangsters

I bought some silver coins and bars from them some years ago.

I recently tried to sell some of them back to them, and I felt they laughed at my face.

I was in Zurich, and I asked them how could I sell my coins. They offered me either to send them by mail or to bring the silver coins somewhere near the airport.

I chose the airport option, and on several emails exchanged they kept saying "yes, we have an associate at the airport where you can deposit the items", but they never gave me any indications of where exactly should I go and to whom should I give the items.

Then I wrote again asking about the other option, and they said "yes, we will send you the instructions as well as some prepaid label for you to send the items", but they never actually sent me either the instructions or the label to send them.

After 14 emails, I have realized they are just laughing at me. They didn't even reply to my last one.

After 3 years of having silver storaged at this company, their fees are 5x the cost of the silver. Never received any message or any contatct at all. Robbery.

I have bought gold bars from this company. PAMP and Britannia. 1 Ounce size only. Very nice gold bars available, at good prices too. They deliver to the Emirates.

Just received my first order.
Didn't had any issue and a regular exchange by e-Mail with Mr. James, without even asking for it. Would say that this is a great support. Delivery came really fast by UPS.

My order was delivered 2 days ago. I ordered from SuisseGold.com because they are the only company I found to deliver to my country. The coins are in very good condition.

Boy, my order sure arrived quickly. I thought that since it was going to be shipped from Europe it would take a really long time. I’m really impressed with how fast the post was. The 2 coins (a silver Krugerrand and a silver Kangaroo) I bought are really nice and fit into my silver stack perfectly.

A bit Sketchy. I recently bought 7 one ounce coins. took 6 weeks for delivery. Only one or two coins per week. They told me I could pick up personally from the Swiss Vault but my Coins get shipped from Germany so what's the deal? Communication is decent but only Via E mail. Phone will never be answered. The address may very well be a PO box in the Isle of Man and this may be a 3 people basement business middle man which nobody can trace. I dont know If i could sleep at night with a larger order. I asked them well if you have to brake up my order to so many deliveries for security how would you ever send me a 500G or a 1kg bar? NO response. We will deliver coins when available. Anyways got it all but got super paranoid. In their defense 3 orders complete but I don't like working with ghosts. I found a nother BTC accepting trader with much better reviews BITGLID. I will try them next time.

I placed an order and was ready to pay through bank wire. When I was done indicating the bank to proceed with the transfer, the bank instead sends me what looked like a boilerplate questionnaire, asking "what is your relationship with the receiving party", and stuff like that. Then I clicked again on "transfer", and the next day the bank notified me that due to a field I clicked by mistake the transfer could not be done. In the meantime, I found a lot, a huge amount, of negative reviews of this provider. I gave up trying to make the purchase from them, found a different provider, placed the order, made the online payment, got the goods quick, tested them, long story short I'm very satisfied with these other guys.

My two cents: My bank was trying to warn me about "Swiss Gold". They did me a favor. They could not openly warn me about them under their own name, but they found a way.

I ordered 2x 2,5g Vacambi everything came before the delivery date well packed. I'm pleased Thank you

Nothing transparent with this website. Steer clear!

A professional, efficient and reliable service. They communicate clearly and quickly. Orders are well packaged and l was informed in advance of delivery.
They also use the Post Office, rather than Evri. So you can be fairly confident you will actually receive your order. This is a good company.

Dishonest and unreliable

I made a purchase on the 28th of February. There was a warning on their website telling that they had 28 days delay because of covid. So I've politely silent until that date, but after the delay expired, no news. The spiral down to hell started. I had to write them dozens of emails asking them to ship my order. So far, more than 10 weeks later I only received 1/4 of my order. They always answer with more excuses, new lies, fake promises, blown deadlines, and worst : new requirements pulled of their hat, not written on their TOS, for winning time with bureaucracy, pretending to be acting while no thing happens, and throwing the ball on the consumer's side. Once this little game is over, still no shipping, for weeks and weeks and weeks. Because they don't have the product! They display it as "in stock", but they don't have it, it's a lie. They use the news as an excuse, they replace covid with Ukraine as a pretext not to do their job. They are just making fun of their consumers and dancing around, while doing I-don't-know-what with our money. They try to look like big players with formulas like "storage department" or "shipping department" (while they are in reality subcontracting, they have nothing, no vault, no package handling, they depend on people even less reliable than them). I'm sick of it. Now I'm taking legal actions against them. Don't buy anything from them or you'll regret it.

UPDATE: As they didn't deliver I asked for a refund at first, as I paid in Bitcoin I wanted the same amount of Bitcoins back. But the price has changed at that time, so they wanted to refund me with the euro equivalent at the time of purchase (hiding behind their Terms of Use), which would make them save money, and ruin me. Now that Bitcoin is plummeting, they contact me back to refund me the same amount of Bitcoins! No longer hiding behind their Terms of Use, it was suddenly possible to be refunded with (cheap) Bitcoins. And ruin me again. This means only one thing, they charge fees for the service of sending gold, but they don't do the job they are paid for, they play trading with your money, withholding it as long as they can make profits at your expenses. Thus be paid twice : despicable and expensive gold reseller, and benefits of assets trading at the risk, time and expenses of their customers.

If you play trading with people's money, you must ask them and share risks and profit. But they don't do it, they take the fees, and all the benefits of trading, putting all the risks ont the customer's back. This is illegal, I go on with my legal claim, and I'm also gonna ask for the authorities to investigate their illegal trading activities.

UPDATE 2: My report to the UK police:
"Hello, I ordered for XXX EUR of gold on February 26th 2022. After endless emails of discussions trying to figure out why the company doesn't ship the product (which was labeled as "in stock" on their website, and still is), I received only XXX EUR (40%) worth of gold, almost 3 months after ordering. I noticed that the company is changing their legal requirements, shipping of goods and payment methods according to the trading market. Therefore I suspect that this online gold reseller website is a frontend for a illegal trading activity. It seems that they charge fees as a normal reseller, but instead of sending the gold they withhold it, as well as the customer's money, as long as they need to make extra benefits on the gold trading market. Without the agreement of the customer, at the risks of the customer. Who's waiting for his goods that he might never see shipped. Without taking any risk on their side, they try to make double profit at the expense of their customers. As the gold market is not in their favor they try now to force me to accept partial refunding with undervalued Bitcoin they bought for cheap, so I cannot buy the same amount of gold elsewhere. They robbed me, and it seems that I'm not the only person in that case. I need to get my gold shipped, and their illegal trading activity with other people'a money needs to be terminated. Thank you, Best regards, Camille Harang."

Indeed some people seem happy with the service, it's only because they bought at a time futures trading markets on gold was favorable to Suisse Gold, so they could ship right away, nothing to do with honesty or professionalism on their behalf.

UPDATE 3: Suissegold has flag my review as "harmful or illegal" after a long while (Knowing that the review was there since the beginning, why wait then? Hoping that delays would discourage me? If so, nice try but wrong, I won't give exposing them.), I missed the deadline to send the documentation to prove the story and its obvious conclusion. I'm ready now to send all the emails to TrustPilot for thirdparty trusted review. Try me.