Suitcase Travel Reviews 138

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making the booking process smooth and stress-free. People frequently highlight the excellent service, noting that every aspect of their holidays, including flights, transfers, and cruises, was meticulously organized and ran seamlessly. Consumers particularly appreciate the personalized advice and efficient communication, which contributed to truly memorable and enjoyable trips. Many found the company's expertise invaluable, especially when planning complex itineraries, and would gladly book with them again.

What people talk about most

Holidays

People report positive experiences with holidays. Customers consistently praise the seamless organization and... See more

Staff

Reviewers consistently express high satisfaction with the staff. Customers frequently highlight the team's... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the seamless... See more

Booking process

Users describe positive interactions with the booking process. Customers consistently praise the ease and... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our trip involved 4 days on/off train travel + 6 days sailing with coastal company to the north of the country. Three plane journeys, 3 hotels and taxis to connect and the ship. Suitcase travel hand... See more

Rated 5 out of 5 stars

We booked through Suitcase Travel for our trip with Havila on the Norwegian Coastal Cruise. We initially spoke to Dylan who was very helpful in advising us which ship company to use, when to go, whic... See more

Rated 5 out of 5 stars

We chose Suitcase Travel after seeing a recommendation on a FB group. We usually book independently, but so glad we went with them for our Norway BKB Havila trip. Mike and Lyn were really helpful and... See more

Rated 5 out of 5 stars

We wanted to do the Norwegian Coastal Express but were unsure which company to use and then we saw an article about the options by Suitcase Travel and so we contacted them. They were extremely helpfu... See more


Company details

  1. Travel Agency

Written by the company

Where is your suitcase going next? If you are planning on taking it to your next bucket-list destination, you must get in touch with us. Suitcase Travel are an independent family-run travel agency with full ATOL protection with a passion for travel. River Cruises | Hurtigruten Voyages | Iconic Rail Journeys | Bucket List Escorted & Independent Tours | Solo Travel | Star Clippers | Venice Simplon-Orient-Express | Northern Lights | Honeymoons


Contact info

4.9

Excellent

TrustScore 5 out of 5

138 reviews

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Rated 5 out of 5 stars

My wife and I have just returned from a holiday with Havila

My wife and I have just returned from a wonderful holiday with Havila on the Norwegian Coastal Cruise. I came across Suitcase Travel during a careful online search for possible cruises around the area. I rang and was immediately assured by Mike who seemed extraordinarily knowledgeable. We decided after his advice and suitability of dates to opt for 14 days with a flight from Gatwick and a lovely hotel in Bergen. We had a spacious twin cabin on Havila Polaris where the food was delicious with appropriately small portions for three courses. My wife has told everyone who cared to listen that it was the best holiday of her life.
!

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Every part of the holiday just works…

Every part of the holiday just works from the hotel at Gatwick to the flight, to the hotel at Bergen, to the cruise up the Norwegian coast and back, air port transfers and flight home.everything was like clockwork, I won’t hesitate to recommend suitcase travel and intend to use them again in the future

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Norwegian Fjords Cruise Havila

Just completed our Havila cruise to the Norwegian Fjords which was fantastic. Suitcase Travel did all the travel arrangements for us and it turned out to be cheaper and easier than arranging ourselves. They sorted all the connecting travel - flights, taxis, buses and accomodation as part of the package so all the travel went really smoothly. Excellent service from Suitcase Travel - thank you again!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Norwegian Coastal Cruise

We booked through Suitcase Travel for our trip with Havila on the Norwegian Coastal Cruise. We initially spoke to Dylan who was very helpful in advising us which ship company to use, when to go, which flights to take and the best location of the cabin. The flights, transfers, cruise and excursions all went smoothly.
When we had queries before we travelled it was very easy to speak to someone and everyone was very helpful.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Cruise & Support by SuitcaseTravel

SuitcaseTravel were recommended to us by friends, who had an amazing cruise in Norway with Havila.
After chatting with Mike at SuitcaseTravel we were definitely going to take up the cruise to Norway. As Mike's knowledge, information and suggestions for the trip sounded brilliant! So we went to Norway to join Havila cruise line from Bergen to Kirkenes and back to Bergen. As well as Mike's help members of the team were also extremely helpful and quick to respond to any queries/questions we had prior to travelling.
The whole trip was flawless, from the flights to Bergen, bus transfers to outside the hotel for our overnight stay before joining the ship the following afternoon. Which gave us an additional opportunity to explore and enjoy Bergen. At the end of the cruise another bus transfer was provided from the dock to the airport.
Joining the ship was a lovely surprise to the high standard of facilities, friendly and helpful crew and quiet places to relax, to enjoy the amazing sights of Norwegian fjords which are achievable due to the size of the ship.
Lots of boxes were ticked during the cruise so we are extremely grateful for the suggestion and support provided by SuitcaseTravel.

April 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Suitcase travel were very helpful in ensuring our family group had the best possible experience

Suitcase travel were very helpful in organising flights, transfers,accommodation as well as advising us on the options for the Norway trip with ' Havila' Cruise lines. Thanks to Suitcase's knowledge and advice , our family group of 5 , ranging in age from 18 to 82, was was really well catered for ….It was the most memorable holiday
and a pleasure to have the expertise of this company to assist us

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

10 day trip to Norway

Our trip involved 4 days on/off train travel + 6 days sailing with coastal company to the north of the country. Three plane journeys, 3 hotels and taxis to connect and the ship. Suitcase travel handled every step of the journey and provided all the tickets required. Not once did we miss a connection or were left without lifts. The whole experience was incredible and its smoothness down to Suitcase Travel. They took the worry away and the staff were always helpful when we had queries. Will have no hesitation in using them again and recommending them to others.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Penny was very knowledgeable and…

Penny was very knowledgeable and helpful planning and booking our trip to Norway and cruise with Havila. All of the transfers (buses, trains and planes), Hotel accommodation etc. either side of the cruise worked seamlessly and we wouldn't hesitate to recommend suitcase travel. Thanks for a wonderful trip.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Superb team.

We found Suitcase by accident. Three of us were planning a Norway trip and one did a Google search for something and up they popped.
We contacted them and the whole team were excellent from start to finish.
In the end only my wife and I travelled.
The advice we received about best cabins, booking excursions, etc. was really top notch.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Norweigan coastal cruise with Havila

We booked our Norweigan coastal cruise with Havila through Suitcase Travel. The cruise itself was great and Havila get full marks from us. What made Suitcase Travel different was the level of friendly first hand advice which helped to guide our choices and make sure we were properly prepared to get the best from the trip.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing team

Amazing team, thank you. We recently returned from a Havila cruise the length of Norway, it was incredible and made so easy by using suitcase. We had an issue at the start due to bad weather but it was all sorted easily and Mike was really helpful. I will definitely use them again, the stress of a trip is taken away and I know everything will be spot on.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Top class advice and service

Top class advice and service. I was able to chat through our trip for nearly an hour with Penny who answered all of our questions with no pressure to book . She had been on this holiday and gave a personal perspective. We had lots of options as to what kind of Norwegian trip we could take and she was able to help us choose which one was right for us based on our needs. We returned from our voyage north yesterday, it exceeded our expectations. Suitcase made the whole process easy , great pre and post hotels , seemless transfers and excursions pre booked before travel . Thank you! Highly recommended!!

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Noraw Coastal Cruise

I contacted Suitcase Travel having seen an article about Norway Coastal cruises.
Suitcase were very helpful and as a result I booked a Havila cruise from Bergen to Kirkenes and back through them.
Everything was well organised and all the arrangements went without a hitch.
Suitcase also provided good advice about the holiday and everything associated.
Very happy with the service

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Last minute getaway expertly arranged

We wanted to go on a last minute holiday to Norway. I usually book independently but was running out of time. I read an article from Suitcase Travel and gave them a call. 2 days later everything was booked and 5 days later we were travelling! The itinerary was seamless with even airport/hotel transfers included making the holiday relaxing and effortless. The trip included a Havila K to B cruise and the Berganbanen train from Bergen to Oslo. All the suitcase travel team were knowledgeable and helpful and we would highly recommend.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Mike gave us an amazing experience to the Norwegian fjord's

Mike arranged and advised us on our trip. Booked flights, hotel, buses and then our round trip with Havila. The whole trip went very smoothly. Havila was amazing, great food and very comfortable boat with great staff. Norway was so impressive and the weather was great meaning the aurora was seen every night but 2. Exceptional holiday

February 11, 2026
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Rated 5 out of 5 stars

Great booking experience

Decided to use Suitcase Travel to book our bucket list trip to Norway after reading their comparison of Hurtigruten and Havila. Dylan answered all of my queries and put together a great competively priced holiday package combining Norway in a Nutshell with a Bergen to Kirkenes round trip Havila Coastal Cruise. Excellent booking experience with lots of helpful advice to make sure we get the most out of our trip with the added reassurance of ATOL protection.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Norway Coastal Voyage

I was planning a Norwegian Coastal Voyage and came across a blog from Suitcase Travel which recommended Havila. I contacted Suitcase and set out what I wanted. They booked the whole journey including flights to Bergen and the whole trip went like clockwork. The trip was magical and everything I asked for. I would certainly use them again

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

the… Northern Lights trip

The company was knowledgeable about the product. Ie Northern Lights and the ships on the route.
They were efficient and very helpful on the phone.
Overall a very good experience.

February 12, 2026
Unprompted review

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