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Sulets Reviews 422

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, responsiveness, and friendly demeanor, making every interaction pleasant and productive. Many people highlight the personalized support received, noting that employees go above and beyond to assist with various needs, from property viewings to resolving issues. The customer service is frequently described as top-notch, with consumers appreciating the prompt and efficient handling of queries and concerns. Reviewers also commend the company for its reliable, organized, and professional approach, providing a high-quality and transparent service.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, kindness, and... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the promptness and helpfulness... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick response times to... See more

Based on these reviews

Rated 5 out of 5 stars

We had a great experience working with Ruta as our realtor. She took the time to show us many properties, and even when we couldn’t find one that felt right, she never lost patience. Instead, she list... See more

Company replied

Rated 5 out of 5 stars

I recently went to view a studio at The Summit, and I was genuinely impressed. The room size was much bigger than I expected, especially for a Plus studio. It felt spacious, modern, and really w... See more

Company replied

Rated 5 out of 5 stars

Emma was a very friendly and helpful property manager, who showed up out of hours to help us out if needed. She even provided us some of her own resources to help sort out any problems we were facing... See more

Company replied

Rated 5 out of 5 stars

Really loved the property by Sulets and the process of booking and onboarding was smooth as butter. Special shout out and thanks to Mr. Joshua for being there in every query we had. Prompt resolution... See more

Company replied


Company details

  1. Student Housing Center
  2. Group Accommodation
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Rental Agency
  6. Student Dormitory

About Sulets

Written by the company

Join over 2300 students who choose to rent with Sulets every year.

Sulets shop front at De Montfort University

Sulets provide over 2500 student beds in Leicester. We are the leading provider of student accommodation in Leicester, and the only student accommodation provider recommended by both Leicester Student Unions. We also have strong relationships with both universities in Leicester. We offer student accommodation at 7 student halls with student studios, flats and shared apartments. We also provide over 150 student houses ranging from 1 bed to 8 bed student homes. All accommodation is located close to campus and at a budget to suit you, with all-inclusive bills available. We provide student accommodation to both De Montfort University and University of Leicester students.

Our mission is to provide better student accommodation at a fair price. Finding accommodation that is right for you is an important part of your university experience, we are here to help you with that choice. You can find the Sulets lettings office in the De Montfort Student’s Union.

Our reviews speak for themselves, and we take pride in our high levels of customer service and satisfaction to both students and landlords.

Leicester Student Housing Row of terraced houses Search Student Housing Leicester Student Halls, Studios, Flats & Apartments Inside a bedroom in student accommodation Search Student Halls Get in touch today to book a viewing Contact Us Are you a landlord? Join our landlord network

Student accommodation Leicester 🏡 🛏️ 🔑

Written by the company

Trusted by over 2300 Leicester students every year
Sulets are the only student housing & student lettings agent recommended by both Student’s Unions in Leicester. Sulets offer you the best private student accommodation in Leicester. This means, you’ll find the perfect student accommodation that fits your budget.

Guaranteed rent for landlords 🏡

Sulets Leased Service

Sulets Leased Service
Lease your property to Sulets for a fixed term, and we guarantee your rent. The service is fully inclusive for property owners and provides you will peace of mind that you will always receive the rent irrespective of whether the tenants pay and the property will be returned to you at the end of the lease. Get in touch for more info.

Contact info

Leicester Student Housing

We offer a wide range of Leicester student homes to suit all budgets.

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

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Rated 5 out of 5 stars

Great place to live with very helpful staff on site.

The studio flats are very comfortable places to live, and Brookland Road's location is also very convenient, as the UoL campus is just a short walk away. The staff on-site are very friendly and helpful if any issues arise during your stay.

July 30, 2025
Unprompted review
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Reply from Sulets

Hi Emse,

Thank you for taking time leave a review, great to hear you enjoyed your time at Brookland Road. Good luck with your studies in Leicester.

Many thanks,
Sulets

Rated 5 out of 5 stars

Emma was a very helpful property…

Emma was a very friendly and helpful property manager, who showed up out of hours to help us out if needed. She even provided us some of her own resources to help sort out any problems we were facing and the time response was quite fast and informative. Wonderful student house that was well maintained!

July 29, 2025
Unprompted review
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Reply from Sulets

Hi Riya,

Thank you so much for your kind words! We’re really glad to hear you had such a positive experience dealing with Emma - she’ll be thrilled to hear this.

Many thanks,
Sulets.

Rated 5 out of 5 stars

Ruta was extremely helpful and…

Ruta was extremely helpful and knowledgeable with my virtual house viewing as I’m a prospective international student. She explained in details during my viewing, and was prompt in responding all my queries. Thank you very much.

July 11, 2025
Unprompted review
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Reply from Sulets

Morning Rie, thank you for your 5 star review. We are pleased to hear that we have been able to help you with your student accommodation in Leicester. Good luck with your studies!

Rated 5 out of 5 stars

Great Company for accommodating

Really great company to accommodate with, communication is great, staff is very friendly and considerate, can’t recommend sulets enough.

July 11, 2025
Unprompted review
Sulets logo

Reply from Sulets

Hi Tyler,

Thank you for taking the time to leave some feedback, this has been shared with the team.

Many thanks,
Sulets. 👍

Rated 5 out of 5 stars

Sulets provide a Super Service

Joshua, Lee and another colleague (apologies that i can't remember the name) were all warm, welcoming and extremely helpful throughout the whole process of finding, booking and securing my daughter suitable accommodation for university in September. Their attention to detail, knowledge and willingness to go the extra mile in order to get it just right was fantastic. Thank you :-)

July 1, 2025
Unprompted review
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Reply from Sulets

Morning Rebeiro,

Thank you so much for your kind words! We’re really glad to hear you had such a positive experience with our team - Thanks again for your support!

Many thanks,
Sulets

Rated 5 out of 5 stars

An excellent company first class…

An excellent company first class support and service.

June 20, 2025
Sulets logo

Reply from Sulets

Hi Tom, thanks for your positive review and feedback. We will pass your feedback onto the team. Thanks, Sulets.

Rated 5 out of 5 stars

Emma you’re a star

Emma, our property manager, was absolutely fantastic. She was professional, friendly, and incredibly responsive from start to finish. Any questions we had were answered promptly, and she made the whole process seamless and stress-free.

June 23, 2025
Unprompted review
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Reply from Sulets

Hi,

Thank you for taking time leave a review, we will pass your feedback onto Emma. Good luck with your studies in Leicester.

Many thanks,
Sulets

Rated 4 out of 5 stars

2 years with sulets

Stayed at a house share for 2 years and absolutely loved it! Minor maintenance things that got fixed.

June 23, 2025
Sulets logo

Reply from Sulets

Hi Ella, thank you for your positive review and feedback. Great to hear you loved your 2 year stay with Sulets during your studies. Thanks! 👍

Rated 5 out of 5 stars

Having owned the property for quite a…

Having owned the property for quite a few years now, I can honestly say that Emma Godsall is truly on it, she will keep you on your toes with messages and follow ups, however would I recommend Su lets ? Yes absolutely, many thanks Paul Rudkin

June 20, 2025
Unprompted review
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Reply from Sulets

Hi Paul,

Thanks for your feedback and review. It's great to hear Emma has been on top of the management & letting of your property. We will pass your feedback on to her. Thanks, Sulets. 👍

Rated 5 out of 5 stars

Sulets - Great client service

I have been involved in the private rental sector in Leicester for over twenty-five years and have utilised SULETS’s service since its inception in 2009. They have always worked very meticulously and provide a cost-effective quality service for landlords. I have always been impressed with their fair and transparent service to all students, as there are no agency, registration/ reservation fees to pay. A very recent example of their professionalism is Ruta’s dedication to securing a lease for one of my properties on the DMU side of town. She was extremely helpful and dedicated, with her key skills being communication and closing. Ruta has the ability to put everyone at ease, whilst remaining focused on the objective for both landlord and student. Over the years the SULETS team has always delivered with their first-class customer service and are problem solvers, should the need arise. Their knowledge and attention to detail are second to none and I have always found them easy to work with and willing to take the time to discuss my concerns.

In short, SULETS have always been reliable, organised and professional in all aspects of their work and dealings with me and I would have had no hesitation in recommending them for both landlords and students.

Bill Rana - Landlord

June 5, 2025
Unprompted review
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Reply from Sulets

Good morning Bill,

Thanks for your feedback and review. It's great to hear Ruta and the team have helped with the management & letting of your property over the years. Thanks, Sulets. 👍

Rated 5 out of 5 stars

Ruta was very helpful !!

Ruta was very helpful, kind and accommodating. She offered alternative options and had no problem with answering any questions I had.

June 17, 2025
Unprompted review
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Reply from Sulets

Hey,

Thank you for sharing your experience! Great to hear you're happy with our service throughout your house hunt, and we appreciate your support. Your feedback will be passed on to Ruta.

Thanks,
Sulets.

Rated 5 out of 5 stars

Ruta has been incredibly helpful from…

Ruta has been incredibly helpful from the beginning with Sulets. She was always prompt in responding to any queries and consistently went out of her way to assist with a friendly and positive attitude. Her support made the whole process much smoother. Thank you, Ruta !!!

June 13, 2025
Unprompted review
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Reply from Sulets

Hi Tay, thanks for your positive review. We are pleased to hear that Ruta has been able to help you with your student accommodation during your studies in Leicester. 👍

Rated 5 out of 5 stars

Ruta was really helpful

Ruta was really helpful, recommended which ones the best

May 2, 2025
Unprompted review
Sulets logo

Reply from Sulets

Hi Prinisa, thank you for your 5 star review and feedback, we will pass this onto Ruta & the team. Thanks!

Rated 5 out of 5 stars

Really loved the property by Sulets and…

Really loved the property by Sulets and the process of booking and onboarding was smooth as butter. Special shout out and thanks to Mr. Joshua for being there in every query we had. Prompt resolution were made to rectify any issues we had but all minor. We would definitely recommend Sulets to anyone looking for accommodations that are not just peaceful and spacious but affordable at same time.

May 8, 2025
Unprompted review
Sulets logo

Reply from Sulets

Morning Tejas,

Thank you for taking the time to leave some feedback, we will pass your feedback onto Joshua and the team.

Many thanks,
Sulets 👍

Rated 5 out of 5 stars

Found the perfect home

We had a great experience working with Ruta as our realtor. She took the time to show us many properties, and even when we couldn’t find one that felt right, she never lost patience. Instead, she listened carefully to our feedback and really understood what we were looking for. Thanks to her persistence and attention to detail, she found us the perfect home. Ruta was incredibly responsible, helpful, and always available when we needed her. We’re so grateful for her support and highly recommend her to anyone searching for a dedicated and caring real estate agent.

May 1, 2025
Unprompted review
Sulets logo

Reply from Sulets

Hi Ahmad,

Thank you for taking the time to leave some feedback, your feedback has been shared with Ruta

Many thanks,
Sulets. 👍

Rated 5 out of 5 stars

Great Experience

Had a great experience trying to find a property with Sulets! Thank you Ruta for listening to our needs and criteria and helping us find a property that suits us most!

January 1, 2025
Unprompted review
Sulets logo

Reply from Sulets

Hi Gracie, thank you for your positive review. Great to hear that Ruta helped you with your student home. Good luck with your studies in Leicester! 👍

Rated 5 out of 5 stars

Experience with Agent Emma

Had the pleasure of having Emma as our agent for finding our uni house recently, always kept us informed with what’s going on and was great to help us!
Thank you
Tina

April 11, 2025
Unprompted review
Sulets logo

Reply from Sulets

Hi Tina, thank you for your 5 star review, we will pass your feedback onto the Emma. Good luck with your studies in Leicester!

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