Sultrylashbar Reviews 

63
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the lightweight feel and amazing quality of the cluster lashes, noting how very simple and smooth the application process is. Many people also highlight the durable hold of the bond and seal glue, allowing the styles to stay fresh for days. Additionally, consumers warmly appreciate the quick shipping times and wonderful packaging that consistently shows great care and attention. Some reviewers were not happy with occasional transit damage, unexpected product differences between orders, and instances where the adhesive longevity completely failed to meet the clearly stated expectations.

What people talk about most

Product

People report high satisfaction with the product, praising the lightweight feel, strong bond, and variety of... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the durable products and strong... See more

User experience

Customers felt immense satisfaction with the user experience, highlighting that the lashes are exceptionally... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive very... See more

Order

Users describe satisfaction with order experiences, highlighting quick delivery times and simple payment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ “My holy grail lashes!” I swear by Sultry Lash Bar — their cluster lashes are everything! I use them all the time, and they always give me that perfect, full, sultry look without fee... See more

Company replied

Rated 5 out of 5 stars

I've always had self-esteem issues and suffer from panic attacks. My lash appointments were always long and embarrassing because of my problem. Finally, with these lashes, I've found the desire to smi... See more

Company replied

Rated 5 out of 5 stars

I recently tried this product and was genuinely impressed. The lashes felt lightweight and natural, yet gave dramatic volume. The application took 10 mins the first time but became easier after a fe... See more

Company replied

Rated 5 out of 5 stars

I am absolutely obsessed! I was recommended these lashes by a friend and after seeing how amazing hers look, I couldn’t resist. After receiving my lashes I put them on straight away which was such a s... See more

Company replied


Company details

  1. Cosmetics Industry

Written by the company

Sultry Lash Bar was created for the girls/boys who love looking put together but don’t have hours to spare. Our DIY cluster lashes are made for busy, bare faced babes who want that soft, natural lash extension look in minutes, no salon, no stress. They’re lightweight, reusable, and so easy to apply that even beginners fall in love after the first try. What makes us special isn’t just the lashes, it’s the feeling. Every order comes with care, tutorials, and a community that actually gets you. We believe beauty shouldn’t be complicated or fake, it should feel like you, just enhanced. From morning coffee runs to date nights, our lashes fit effortlessly into your routine, helping you feel confident and feminine without overdoing it. With hundreds of glowing reviews and even a spot at Debenhams, Sultry Lash Bar has become a trusted go to for women/men who want natural beauty made simple. We’re not just a lash brand we’re a reminder that confidence can be quick, easy, and totally yours. Because when you feel good in your own skin (and lashes), everything else falls into place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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1-star

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Replied to 50% of negative reviews

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4.6

All reviews

(63)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using these lashes for over a…

I’ve been using these lashes for over a year now, they are the best lashes ever. Mine last for a good 10-12 days.

November 29, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you so much, we are so happy that they lasted you 10/12 days!

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Rated 5 out of 5 stars

Been my go- to lashes for a while now

Been my go- to lashes for a while now, I’m obbessed🤍 definitely recommend

November 5, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you Sana, we are so happy to hear that you love our lashes. We appreciate you.

Rated 5 out of 5 stars

The glue itself is so fab!

The glue itself is so fab!! It's easy to apply and more easy to put the lashes on. Before it takes time for me to do my lashes with other glue but with sultry lash glue it's easy peasy. Great product! Superb! One of my purchases I never regretted buying. More power Sultry Lash Bar

November 26, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you so much Evelyn for giving us your feedback, I am so happy you found it easy to apply your lashes, your support means the world!

Rated 1 out of 5 stars

This seller is extremely unprofessional…

This seller is extremely unprofessional and dishonest. I received a damaged delivery and immediately contacted the seller to report it. I even sent photos to show that the products arrived broken in Germany.

Despite this, Kelly (the seller) refused to provide a refund or a replacement, even though I am fully entitled to one. The seller completely failed to fulfill their legal obligations.

The quality of the lashes is extremely poor. It is impossible to remove them from the packaging without damaging them, even when using a professional eyelash tweezer. The seller even falsely accused me of using a “simple tweezer” instead of a professional one, which is absurd. I provided evidence that I was using a proper professional tool commonly used in studios in Germany.

On top of that, I had to pay €30 customs fees upon collection, which was a complete shock as no information about this was given at the time of purchase.

In the end, I paid about €100 for three sets of lashes, which arrived damaged and unusable. The seller received my money but refused to provide any replacement or refund, despite clear evidence of the damage. I have photos proving the lashes were broken.

I am now forced to involve my lawyer to assert my rights. This entire experience has been stressful, frustrating, and completely unacceptable. I strongly advise other customers not to order from this seller.

To all customers reading my review, I want to share my honest experience so you can make an informed decision.

I was extremely disappointed with both the condition of my order and the way the seller handled the situation. The photos of the lashes clearly show visible signs of transit damage—bent, misshapen, and unusable lashes inside the packaging. This is something you can easily see with the naked eye.

What concerns me even more is that the seller now claims there were “no signs of damage” and that the matter was “resolved privately.” From my perspective, neither of these statements reflects what actually happened. At no point was this issue resolved, and my concerns about the damaged items were never addressed in a cooperative or constructive way.

Instead of acknowledging the condition of the product, the seller focused on customs fees—which are not even the main issue here. The real problem remains the damaged delivery and the lack of support afterward. I did not receive a replacement, a refund, or any meaningful assistance. Communication simply stopped.

Because of this experience, I will be sharing the photos on Trustpilot so that other customers can see the condition of the products I received and judge for themselves.

To everyone reading this: please be careful when considering an order from this seller. I would never want anyone else to go through the same frustrating and costly experience I had. Protect your money, protect your orders, and make sure you choose sellers who stand behind their products and offer real customer support.

This has been the first time in my life that a seller refused to help after a clearly damaged delivery, and I genuinely hope no one else has to deal with something like this. If you are willing to risk receiving damaged items without proper support, then you may order from this seller—but based on my experience, I cannot recommend it.

November 25, 2025
Unprompted review
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Reply from Sultrylashbar

We’re disappointed to read this review, especially as the situation has already been addressed privately. Your order was inspected based on the photos you provided, and they did not show any signs of transit damage.

Custom fees are charged by your country’s customs, not us in which every customer has to pay. This information is displayed at checkout for all international customers, and we cannot refund or remove government issued charges.

Because the outcome regarding customs wasn’t what you expected, you then stated that the lashes arrived damaged. This was reported 4 days later after the first email regarding custom fees. After reviewing the evidence, we couldn’t find anything supporting this claim. We always try to help, but we can’t approve claims that don’t match what we’ve checked.

We added a freebie to your order out of kindness in which you asked for, so it’s disappointing to see a false claim. We stand by our products, our policies, and our communication throughout this process.

Rated 5 out of 5 stars

I love these lashes

I love these lashes. They’re my absolute favourite, using them for well over a year and a half now I literally buy a new tray every month of the SL01 as they look exactly like Lash extensions, they’re so easy to apply and the delivery is always very quick.

November 26, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you angel! So happy SL01 is your fave and makes you feel like you’re wearing extensions. Really appreciate your support 💕

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Rated 5 out of 5 stars

Amazing

I’ve tried a few different brands for lashes but have come back to sultry lash! They are so well priced and easy to apply. I can do these in about 10 minutes and keep them on for 1-2 weeks. I get watery eyes but these are so comfortable to wear and stay lovely even if they’ve got wet. Absolutely love this small business and they gave me a freebie which is so kind as you won’t catch big brands doing the same!

November 25, 2025
Unprompted review
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Reply from Sultrylashbar

Aww thank you so much! I’m really happy you came back to us and that the lashes feel comfortable and I love that you can get 1–2 weeks out of them! Means so much that you appreciate the little freebies too, it’s my way of saying thank you for supporting a small business 🤍

Rated 5 out of 5 stars

The BEST bond I have ever used!

The BEST bond I have ever used!! I tried another brands clusters and bond I just couldn’t get on with the lashes atall. Then my algorithm showed me sultry lashes and I gave them a try and I’m in love. Best bond, stunning lashes designs. Also love the socials they are so helpful for lash tips and application support especially for beginners if needed. Won’t be shopping anywhere else for lashes now 😍

November 23, 2025
Unprompted review
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Reply from Sultrylashbar

Omg thank you so much for this! I’m honestly so happy the bond finally worked for you after trying other brands. And I love that the lash tips helped too, that’s exactly why I make them. Really means a lot that you’ll be returning 😍

Rated 5 out of 5 stars

The best lashes

The best lashes, makes me feel complete when I wear them.
Delivery is super quick and packaging is perfect every time.

November 22, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you angel! So happy the lashes make you feel so good, and that everything arrived perfectly 🖤

Rated 5 out of 5 stars

Amazing

Amazing! Literally the best!
I was so sceptical about these purely because I’m rubbish at lashes but i’m so glad I gave Sultry lash bar ago and I’m glad I found you! They are so easy to apply and I’m so happy with the result. Amazing customer service too. I will definitely be buying again and have already recommended to friends. I also loved the free guide and free tips that are offered too. Thank you so much 🤍xxx

November 22, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you so much! I’m so glad you gave us a try and even happier that the lashes felt easy for you. Hearing that you’ve recommended us already honestly means everything. So grateful for you 🤍x

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Rated 5 out of 5 stars

Quality Product & Finally Found A Classic Natural Look!

I had such a fantastic experience with Sultry Lash Bar! From the moment I ordered, everything felt thoughtful and personal. The packaging was beautiful, and the thank-you card made it clear how much care and pride goes into their small business. The quality of the lash products is amazing, lightweight, easy to apply, and they look absolutely stunning.

It’s rare to find a brand that makes you feel like part of a community, but Sultry Lash Bar does exactly that. I’ll definitely be returning for more and recommending them to friends! 💕✨

All the videos are so helpful with lash application with amazing tips along the way. Perfect for beginners 🥰

November 22, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you so much for this! It honestly means the world to us. I’m so happy you love our products and found the videos helpful. You’re always welcome back, can’t wait to see you again 💕✨

Rated 5 out of 5 stars

Best lashes & great service

Been using Sultry Lash’s for nearly 2 years now - the best lashes & so natural. Delivery always arrives quick & is always packaged so lovely. The written hand message to say thank you is always so lovely.

November 3, 2025
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Reply from Sultrylashbar

Thank you so much Amber, your continued support means so much, thank you for taking the time to write this review. We appreciate you massively!💗

Rated 5 out of 5 stars

Just amazing quality of the lashes

Just amazing quality of the lashes
100000% recommend
Came so quickly

November 15, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you Lacie, your feedback means the world to us! We are so happy you love our lashes!💗

Rated 5 out of 5 stars

Came really quick

Came really quick. Packaging is lovely and the bond and seal works wonders

November 11, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you so much for taking the time to write a review, We are so happy to hear you love our bond, it is our best selling product of all time for a reason and your support genuinely means the world!

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ “My holy grail lashes!”

⭐️⭐️⭐️⭐️⭐️ “My holy grail lashes!”

I swear by Sultry Lash Bar — their cluster lashes are everything! I use them all the time, and they always give me that perfect, full, sultry look without feeling heavy. They’re super easy to apply, blend beautifully with my natural lashes, and the best part — they last all week or even longer!

I love how I can customize my look, whether I want something soft and natural or bold and dramatic. These lashes stay flawless the entire time and make me feel so confident and put-together every single day.

If you haven’t tried Sultry Lash Bar, you seriously need to. I’m completely obsessed! 💕

November 11, 2025
Unprompted review
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Reply from Sultrylashbar

Ahh, this made our day! 🥰 We’re so happy you love your lashes and that they make you feel confident. Thank you for sharing, your support means the world!

Rated 5 out of 5 stars

Great lashes

Great lashes and quik delivery.

October 31, 2025
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Reply from Sultrylashbar

Thank you for your review, we are happy you love our products. We massively appreciate your feedback!

Rated 5 out of 5 stars

10/10 recommend

I’ve used different styles of the individual lashes with the bond and seal, and remover, couldn’t recommend them enough! Look amazing for 7 days (even when I gave birth in between 🤣) and have never damaged my natural lashes when using the remover!

September 27, 2025
Unprompted review
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Reply from Sultrylashbar

Hi Emily, Yesss love hearing this! 😍 So glad they lasted for you and that your natural lashes are free of damage💕thank you so much for taking the time to give us a review, it means a lot!

Rated 5 out of 5 stars

Sultry lash bar strip lashes

My experience has always been positive, an extremely trustworthy and responsive company. From chic packing, to the wide range of unique styles, I have always been satisfied with my purchases. Sultrylashbar often interacts on social media, making the overall experience feel more inclusive and engaging. I feel very valued as a customer. The actual lash quality is very lush and durable, lasting me many wears before needing replaced. They have tailor lashes to fit all eye shapes and styles, making it a very inclusive brand. Sultrylashbar considers customers well, always offering discount codes, sales, deals and opportunities for customers to voice their opinions. Highly recommended company, especially as a small business.

October 21, 2025
Unprompted review
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Reply from Sultrylashbar

Ahh thank you so much for this! 🥹 It honestly means the world to me that you’ve had such a good experience with Sultry Lash Bar. I put so much love into the styles, packaging and the whole experience ,so hearing that you feel valued really makes it all worth it. Thank you so much for taking your time to write this!💗

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Rated 5 out of 5 stars

Best Lashes Ever

I tried many different brands before, but the quality of this brand's lashes is the best so far.
So now I will be a customer forever.

Thank you so much.

October 18, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you so much, we are so happy you love your products, your support means the world!

Rated 5 out of 5 stars

I recently tried this product and was…

I recently tried this product and was genuinely impressed. The lashes felt lightweight and natural, yet gave dramatic volume. The application took 10 mins the first time but became easier after a few tries.

The bond and seal glue last around 7 days without lifting. Would highly recommend

October 11, 2025
Unprompted review
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Reply from Sultrylashbar

Thank you so much we are so happy you love our lashes!

Rated 1 out of 5 stars

First time buyer from this company and…

First time buyer from this company and this company doesn't even deserve 1 star. I recently stocked up, only to be furious when I opened the boxes — the lashes were completely different from the ones I’ve been purchasing all along.

When I contacted customer service, they did not cooperate or take any accountability for their mistake. NOWHERE in their policy or product descriptions does it say customers should expect noticeable differences. This is misleading, dishonest, and flat-out false advertising. I paid for a specific product and got something entirely different.

The lack of accountability and unprofessionalism from this company is beyond frustrating. I’m extremely disappointed, will never purchase from SultryLashBar again, and strongly warn others to avoid wasting their money here!!!!

September 23, 2025
Unprompted review
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Reply from Sultrylashbar

Hello,

We always welcome honest feedback, but this review doesn’t accurately reflect the situation. You’ve been a returning customer, and we provided you store credit as a resolution.

It’s also worth noting that the complaint was made over a month after the order was received and after the lashes had already been worn which is against our policy.

All Sultry Lash Bar products are hand made, so small variations can occur, this isn’t a fault, it’s part of the handmade process and is reflected in our quality standards.

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