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Summ (formerly Crypto Tax Calculator) Reviews 755

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as reliable, efficient, and easy to use, with consumers noting its ability to simplify complex tax situations. However, some customers also noted issues with the user experience, finding the interface complicated or buggy, and experiencing difficulties with transaction imports and categorization. A few other people also felt that the support response times were slow, or that agents lacked the necessary knowledge to resolve their problems effectively.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their patience,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team for being... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the service easy to use, intuitive,... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

Service

Consumers find service to be positive. Many reviewers praise the service as great, simple to use, and highly... See more

Based on these reviews

Rated 5 out of 5 stars

SUMM.com is by far the best crypto tax software out there, and I’ve used a few. Extensive integrations to import transactions from most every exchange. They also have an option to create custom... See more

Rated 5 out of 5 stars

I was originally recommended this company when it was Crypto Tax Calculator by very trusted individuals in the crypto community and I agree, it is the best and most comprehensive software that I've ex... See more

Rated 5 out of 5 stars

I managed to input 5 years of data from multiple exchanges and wallets in one go to catch up on undeclared crypto transactions.A lot was manual input. Initially a daunting prospect, but once you becom... See more

Rated 5 out of 5 stars

I had an issue with integrating an exchange and data into the software and was speedily passed on to Hector one of their support agents in real time. He was very knowledgeable, and friendly to deal... See more


Company details

  1. Tax Preparation Software
  2. Tax Preparation

About Summ (formerly Crypto Tax Calculator)

Written by the company

Summ (formerly Crypto Tax Calculator).
Adding clarity. Subtracting doubt.

Accurate, easy-to-use tax software for cryptocurrency, DeFi and NFTs.Supports all CEXs, DEXs, Ethereum, Solana, Arbitrum and many more chains.

Streamlines tax rules for staking, airdrops & more. 3,500+ integrations.

Backed by Airtree, Coinbase Ventures & 20VC.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

755 reviews

5-star
4-star
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1-star

Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was a pleasure to deal with your…

It was a pleasure to deal with your organisation. In particular Gilbert, was extremely, prompt, polite and attentive to detail.

June 21, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Gareth,

So glad to hear that! And we couldn’t agree more about Gilbert! He’s a gem, and we’ll make sure he sees your lovely feedback.

Thanks again for taking the time to share your experience. If you ever need anything else, you know where to find us 💜

Rated 4 out of 5 stars

Worth having

I use multiple exchanges with multiple wallets and dabble in altcoins here and there, so by tax time it's nearly impossible to see where all my crypto transactions occurred. Cryptotax made it a whole lot easier to trace my transactions. It's not just a one button press and all is worked out. You still have to do some checking, but overall, I think it's worth having.

June 20, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi David,

Thanks so much for the thoughtful review! We totally get it — juggling multiple wallets, exchanges, and altcoins can make crypto tax season feel like a puzzle. We're really glad Crypto Tax Calculator helped make it easier to trace everything.

You're right! While there's still a bit of checking involved, we’re always working to make the process smoother with smarter transaction detection and categorization. Really appreciate you sharing your experience. It helps others know what to expect!

If you ever have questions or need a hand, we’re just a message away 💜😊

Rated 5 out of 5 stars

Excellent support with crypto calculations

Gilbert provided excellent and prompt assistance with my complex crypto calculation errors

June 14, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Hugonzb,

Thanks so much for your feedback! We're thrilled Gilbert provided prompt and excellent support with your crypto tax calculations. 😍

If you need anything else, we're here for you via info@cryptotaxcalculator.io or live chat. 💜

Rated 5 out of 5 stars

Arjay was awesome

Arjay was awesome! In less than 24 hours he resolved a serious issue for me. Thank you so much!

June 10, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Ali,

Thanks so much for your wonderful feedback! We're delighted Arjay provided quick and effective support when you needed it most. 😎

Our team is always ready to help via info@cryptotaxcalculator.io or live chat. 💜

Rated 5 out of 5 stars

A second year dealing with the company

A second year dealing with the company, my contact is Karl, he goes out of his way to help and is very nice to deal with. A great representative of the company.

Five stars

June 5, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Paulb,

Thanks so much for your kind words and continued support! We're delighted to hear Karl has consistently provided exceptional and friendly assistance with your crypto tax calculations.

Feel free to reach out anytime via info@cryptotaxcalculator.io or live chat—we're always here to help. 💜

Rated 5 out of 5 stars

Sorts out my tax position

After connecting my wallets and CSVs where required and then tidying up some categories (great online help) and then sorting out other stuff highlighted as missing I was able to give my accountant a complete report that they accepted without question.

February 5, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Geoff,

Thanks for sharing your experience! We're so glad our crypto tax software helped you get everything sorted—wallets and CSV integrations, and generating a complete report your accountant could use with no issues is exactly what we aim for.

If you ever need a hand again, we're always here via info@cryptotaxcalculator.io or live chat. 💜

Rated 5 out of 5 stars

The communication was excellent

The communication was excellent, Karl from the customer service team was excellent in understanding my issue and followed all the way through.

June 3, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi there,

Thanks for the lovely feedback! We're so happy to hear Karl provided clear, supportive communication and saw your issue through to the end—that's exactly the level of service we aim for.

If you need anything else, just reach out via info@cryptotaxcalculator.io or live chat. 💜

Rated 5 out of 5 stars

Outstanding and easy

Outstanding and easy. I was 3 years behind on my tax with significant crypto profits. I used an accountant and he found the tax reports very helpful and it saved me money with him. Now the complicated stuff is done I am going to submit my own tax return online using the generated tax report. So no accountant to pay for. This is easily worth the cost of the app. I use the app via my account at Independent Reserve which is embedded into their system. So no work involved, just chose the tax year and click. I really recommend this. I used to get so stressed over tax, now I do this sitting up in bed over a coffee.

May 22, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

This absolutely made our day — thank you! Getting three years of crypto taxes sorted is no small task, and we’re so glad Crypto Tax Calculator made the process smooth and stress-free. Even better, it saved you time and money with your accountant.

Love that you’re using it directly through Independent Reserve — choosing the tax year and clicking a button is exactly the kind of smooth experience we’re aiming for. Really appreciate the recommendation 💜😍

Rated 5 out of 5 stars

Handles DeFi the best, excellent support

I've tried 5+ different crypto tax software solutions and CTC does the best at handling complex DeFi transactions or new L1/L2 blockchains that others struggle with. And when I get stuck, support is very responsive and capable... and then when the product is missing a new crypto transaction or chain, they tend to add new features promptly. That's critical since the tech changes so much so quickly.

May 1, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Nate,

Thanks so much for the awesome feedback! It really means a lot coming from someone who’s tried multiple platforms! 😍 We’re so happy to hear that Crypto Tax Calculator stands out when it comes to handling DeFi complexity and supporting new L1s and L2s.

Staying ahead in the fast-moving crypto world is a big priority for us, so it’s great to know our support and updates are hitting the mark 💜

Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Fast Response from Suppport

I was battling with a negative balance issue that just wouldn't yield to the usual fixes. Gilbert responded to my support request within 2 hours and gave me the exact answer I needed. I was sorted within a few minutes. You're never left in the lurch with Crypto Tax Calculator support - they're great!

May 24, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Nic,

Thanks so much for the kind words! 🙏 We’re really glad Gilbert was able to jump in quickly and help you resolve that negative balance issue. Support that actually helps and cares is exactly what we want to provide for our customers.

It means a lot to hear you felt looked after. If anything else ever comes up, we’ve always got your back 💜

Rated 5 out of 5 stars

Easy peasy

Favorite thing about this software is I only have to engage with it once a year. Come tax season, I log in, sync my addresses, manually handle a few transactions that the software has flagged as possibly miscategorized, then save the PDFs the software spits out. Easy peasy.

(Note that I don't do complex DeFi stuff: just vesting tokens, buying & selling, a bit of staking.)

May 26, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Mindy,

LOVE IT!!🫶 🎉 "Easy peasy” is exactly what we aim for! We're so glad Crypto Tax Calculator helps you breeze through tax season with minimal effort. Sounds like you've got a smooth system down with syncing, reviewing flagged transactions, and exporting your automated tax reports.

Thanks for sharing your experience — even if you're not deep into complex DeFi, it's great to hear our crypto tax software fits your needs so well. If you ever do dive deeper, we’re here to help! 💜😎

Rated 5 out of 5 stars

Awesome service from the team at Crypto Tax Calculator

While using the Crypto Tax Calculator for the first time, I encountered a transaction that I wasn't sure how to change correctly. I reached out to the team, and within a short time, Carl got back to me and helped me resolve my issue very quickly. Great service and fairly easy to use for a newbie like myself.

May 26, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Kevin,

Thanks so much for the kind words! We're happy to hear Crypto Tax Calculator was easy to use — and even happier that Karl was able to step in and help quickly. We know crypto tax can feel tricky at first, so it’s great to hear our support made a difference.

If you ever need help again or want to explore more advanced features, feel free to reach out via in-app chat or at info@cryptotaxcalculator.io. We’re always here to help 💜😊

Rated 5 out of 5 stars

Great Customer Service

As soon as I spoke with Ben on the phone I immediately knew my issue was going to be resolved. His attitude, helpfulness and professionalism was top notch! Thank you. Andrew

March 12, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Andrew,

Love hearing this! Thank you! We're so glad Ben was able to help out. He's genuinely one of the best: thoughtful, calm under pressure, and always ready to go the extra mile. It means a lot to hear his support made such a strong impression.

If you ever need more help with your crypto tax calculations or just have a question, we’re always here. Appreciate you taking the time to share this 💜

Rated 5 out of 5 stars

Fantastic Tech Support

I had an integration issue with connecting up one of my crypto exchanges and Shoota the tech support picked up my call fast and got onto investigating this for me. We tried a few things and their DEV support also got involved and finally resolved my problem and it all got sorted out. I was very happy with the prompt friendly follow up and the trouble-shooting process. The support they provided was exceptional.

May 22, 2025
Unprompted review
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Reply from Summ (formerly Crypto Tax Calculator)

Hi Jason,

Really appreciate you taking the time to share this! It’s awesome to hear that Shoota and the team were not only quick to respond but also super friendly and helpful throughout the whole process. That kind of hands-on support is exactly what we aim for!

We’re glad everything got sorted smoothly and that you felt supported every step of the way. If you ever need help again with integrations or anything else in the crypto tax space, we’re just a message away at info@cryptotaxcalculator.io or via live chat 💜

Rated 5 out of 5 stars

Number 1 Crypto Tax Calculator

I have been using this platform for a few years, Great UI, very customisable with multiple reports options, depending on what you need make it the leader in Tax calculations. Customer service is also quick to respond and help with bug report or account issues. Gilbert recently helped me and got the problem sorted very quickly.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

CTC will make crypto tax consolidation almost stress free

Not only does the government feel entitled to take YOUR money from you, they also manage to make it your responsibility to do it in their exact specification, lest even more money is owed to them...

CTC is the hero that will save you from making tax mistakes and help you wade through the rules swamp.
It excels in transactions consolidation, but it can do more than just tax management.
The interface and API sync are so good they're also an effective portfolio management tool.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Gilbert was incrediblyI helpful in workarounds regarding missing purchase history price on CTC

Gilbert was incredibly helpful in assisting me with resolving missing purchase history issues in CryptoTaxCalculator. He guided me patiently through the process, helping me understand the limitations of the platform and how to apply the correct workarounds. Thanks to his support, I was able to clean up my report and ensure accurate cost base tracking. Much appreciated!

Jas

May 10, 2025
Unprompted review

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