Summits Outdoor Reviews 691

Superb fast ordering and delivery service from this family run business. Comprehensive first aid kit supplied at great price. Thank you for your excellent customer service.

Ordered the jacket on a Monday. It arrived Tuesday morning. Absolutely fantastic shopping experience and a top of the class for Summits!

Been using summits for a couple of years now and cannot fault them.

Friendly knowledgeable staff, who care about helping and always have time for questions.

Family run independent shop with loads of stock and ranges, and can even source non stock items.

Competitive pricing and insanely good delivery, make this my go to supplier

Can't and won't stop recommending them to anyone and everyone.

This is how businesses should be run
Many thanks again guys

I honestly wish I could give Summit Outdoors zero stars. This has been, without a doubt, the most frustrating and dishonest retail experience I’ve ever had.

I ordered a Rab Black Valiance jacket in early January because their website claimed it was in stock. A day later, the excuses started: "system errors," "stock discrepancies," and the classic "it won’t be delivered on time." Despite the red flags, I agreed to let them order it directly from the supplier because I needed the jacket for a trip.

The lies kept coming:

The Guarantee: They "guaranteed" the jacket would arrive by January 18th—just in time for my trip.

The Ghosting: January 18th came and went. No jacket. No update. I had to chase them for answers.

The Runaround: I spoke to four different staff members during a month-long email chain. Every single one of them gave me a different story, but they all had one thing in common: they were lying.

The Final Straw: After over a month of waiting and being told it was on its way, they finally admitted they never even placed the order. They don't have the jacket, they aren't getting the jacket, and they wasted weeks of my time.

It is absolutely unacceptable to lie to customers to keep their money. This place is a joke. I was recommended here by friends, but I will be telling everyone I know to stay far away. Utterly incompetent and completely untrustworthy.

Great service, bought through Amazon the package even came early.
Had not realised the store was as close in Paisley either so a visit in store is likely. 👍🏻

Ordered Tuesday, item arrived Thursday.
Excellent service.

Patagonia Atom.
Nice sling bag,
Good price.
Note the bag is left shoulder-wear only if that is relevant to you.

Very good customer service. Unfortunately, I was looking for a different model of climbing shoe but would purchase from them again as prices less than Amazon.

I purchased a pair of Targhee Hiking shoes from Summits Outdoor, but found they did not agree with me. Summits were brilliant in dealing with my concerns. Excellent customer service I shall certainly use Summits Outdoor as my first port of call for all future purchases.

Ordering the two sets of walking poles extremely easy to do online & prompt delivery. On receiving them within 24 hours - impressive - a small problem was found that one of the poles would not hold in place when height adjustment made. On telephoning the company spoke with a very pleasant gentleman who immediately gave instructions how to rectify this. This family run company deserves 10/10 for service,attitude towards the customer & help - a rarity nowadays. Will recommend all of my friends.

I was looking for some new walking poles: Summits had them at an excellent price - £10 cheaper than if I'd bought from Amazon and I get the pleasure of supporting a family business too. The poles arrived really quickly and I love the fact they'd repurposed a second hand box for shipping. Thanks Summits - really great service all round! Taking on the big online retailers and beating them. Your 5 stars is well deserved 😁

Superb customer service and superb prices and product range.
Online order made but product returned due to coming up small on Saturday with request for next size up as an exchange delivered the following Tuesday!

Dealing with Summit has been easy, great Website by the way, fast easy and when you have a problem they react.

I had to call them and spoke to Anna, what a helpful and pleasant lady, a credit to the business.

Bought a Rab Jacket, great price, great product just wish I was closer to their store as I would love to pop in and say hi, its good to know that a family run business has the ability to compete and outclass the big web players along with being friendly and customer focused!

Well done

I ordered Vango tent, footprint and tarp. Very competetive pricing, good range and stock levels so I could buy all the items together in one transaction. Dispatch was very prompt and delivery was quick and on time. I would have no hesitation recommending Summits Outdoor and purchasing from them again.

I purchased some footwear online. Unfortunately the footwear were unsuitable and I returned them. Sadly there were no alternative footwear suitable and I asked for a refund. The refund was processed the same day they received the footwear back. Thank you for a hassle free service.

An easy buying experience: Website is easy to navigate, prices are VERY keen. Delivery was quick too (next day to Scottish Islands). Have bought a couple of items from Summits Outdoor now, happy to keep going back.

I’ve just purchased a pair of Rossignol Skis from Summit. Absolutely brilliant service from a very attentive and friendly company.
I ordered and paid for the skis on their website. I followed up with a phone call to check how long the order would take to process. Anna was brilliant. She told me they would be prepared and despatch in 2 days, spot on. She followed up with an email to ask if I wanted their technician to set up my bindings, I gave her the settings (perfectly set up when they arrived). Anna sent me an email the next day to confirm despatch. I live in Northern Ireland so the DPD delivery took 2 days as expected. Skis arrived perfectly and securely packaged. So refreshing to deal with a small local company with fantastic service. Thank you to Anna and the team at Sunmit. If you need new skis I’d thoroughly recommend them. Robert Blair (Northern Ireland)

Fantastic fast purchase and delivery of Patagonia fleece. I has never heard of this company before but will definitely use them again.

Order came quickly and as described, came with better packaging than it does from the actual RAB website, highly recommend this company.

Not 24 hour delivery as advertised. Ordered on Friday morning expecting a Monday delivery as needed items for a holiday on Wednesday. Not arrived Monday, get a message on Tuesday to say will be Wednesday delivery which will be too late. Really frustrating.