Bought a 18 pair black hex dumbbell set only to receive a rack that isn't as advertised on the website–the double center stand is replaced with a single one unlike the advertised photo. Additionally... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have received the wrong amount of weights and have been trying to resolve this issue for a long time, I can't do my workout with an odd number of weights and their support takes many days to reply,... See more
Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... See more
Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... See more
Company details
Written by the company
Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.
Contact info
Crn Boundary Rd & Industrial Drv, 3195, Braeside, Australia
- +61 (03) 9020 6076
- sumostrength@aquilia.com.au
- sumostrength.com.au
3.7
Average
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Sam and the team
Great experience with Sam and the team. Great quality equipment at a reasonable price. Very happy.
June 20, 2023
Unprompted review
Customer service needs improvement
June 15, 2023
Reply from sumostrength.com.au
Hi Lauren,
Please accept our apologies for your experience to date, we set a high bar on our customer support and it appears we have fallen short in this instance.
I will get someone to reach out to your over the coming days to better understand what happened in this instance and to learn how we can improve in the future.
Have a great day,
Team Sumo Strength.
Product falsely advertised
Product falsely advertised. Customer service slow. Ordered a replacement at a premium and still waiting.
May 21, 2023
Reply from sumostrength.com.au
Dear Valued Customer,
Firstly, let me apologise for any inconvenience caused thus far. It doesn't meet the high standards we've set for ourselves.
I've passed your situation onto the manager of Sumo Strength, who will reach out to you ASAP to help resolve your issue and turn your experience around.
We take pride in providing a premium product and customer service, and we'll work hard here to ensure that you experience both.
Best regards,
Sumo Strength
Good service
April 13, 2023
I have paid
I have paid, though no update on shipping or despatch and no reply to my email
May 18, 2023
Reply from sumostrength.com.au
Hi Chris,
Please accept our apology for not meeting our high standard we have set for our self in this instance.
I am pleased that we were able to sort this issue out asap and your products are now on their way.
We appreciate you taking the time to leave us a review and your continued support.
Cheers,
Sumo Strength Team.
Love it
Love it. Equipment was well priced and delivery was cheap but fast. Kettlebell is the heaviest 32kg bell I’ve ever handled too 😂
Rack is sturdy and fairly easy to assemble
Great price, fast and efficient delivery of top notch goods. Well done
May 15, 2023
Friendly staff
Friendly staff, they also uncrated the equipment and assisted in loading everything in my car.
April 19, 2023
Good quality gear at a good price
Good quality gear at a good price, fair freight costs too.
April 18, 2023
Great price and fast delivery
Great price and fast delivery. Will definitely buy more gear from them.
April 23, 2023
Sumo is solid
Checked out a few suppliers for my home gym and very glad I went with Sumo. Great quality and quick delivery.
April 20, 2023
Quality Set of PU dumbbells
Ordered this set of PU dumbbells (12.5kg to 30kg) online and got notification the next day for collection at the WA Canning Vale depot. There was no need for me to chase up on the order unlike some other equipment companies. The dumbbells are quality and very nice knurling not like the rubber hex head dumbbells. Believe it or not, the Sumo PU dumbbells feel so balanced when you do the chest presses. They are by far the best priced PU dumbbells around with no compromise to the quality.
April 19, 2023
Quality equipment, promt service.
April 19, 2023
Not going to leave you hanging
I have a number of sumo strength products and they are all good quality
I have had one issue with a adjustable dumbell and customer service has been super helpful and are looking at multiple solutions to fix the issue.
I think sumo have the right people in the right roles 👏
May 10, 2023
Unprompted review
Excellent customer service!
May 8, 2023
Unprompted review
Dumbbells came scratched.
April 15, 2023
good customer service
April 14, 2023
Great service
Great service! The delivery was fast, and the transacting with Sumo was so easy. Highly recommended!
April 12, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.