Would have been excellent but transferring money out wasn’t straight forward.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unlike some providers, Sumup have people who will spend time with you, understand your business and your requirements, and in our case today, commit enormous amounts of time to ensure that everything... See more
Company replied
SumUp is an excellent means of receiving card payments for my local riding club. Very easy and straightforward to use. Full transparency with receipts and fees. Easy to transfer money into the club ba... See more
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My review about Sum Up representative in Sutton, Mrs Clarita Delim, who works not only for Sum Up , but also trying hard to help develop a local businesses and always ready to help if you have any... See more
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Company details
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.1
Great
43K reviews
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Best payment solution
Been using Sum Up for about 5 years, never had any issues. Fees are very reasonable, it’s easy to use on a mobile phone, wouldn’t use any other! Highly recommend 👍🏻
May 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from SumUp
Dear Alan,
We are sorry to hear you find our fees too high.
For lower fees, please don't hesitate to check our Payment plus subscription or reach our agents available on your app or dashboard for assistance ; https://help.sumup.com/en-GB/sections/6IS4tTRFbdB5D7zRrfhP1n-sumup-one
Best regards,
Your SumUp team.
Very easy to setup and use
Very easy to setup and use. Fast payments which is important for a small business.
I also like the fact that the account automatically categorises expenses so it’s easy to see what you’re spending.
May 30, 2026
As a taxi driver I use the Sumup device…
As a taxi driver I use the Sumup device with printer . Despite the device saying several times “processed” when I got home and checked none of them registered so I lost over £100
May 30, 2026
Check your receivable balance daily
Check your receivable balance daily , don’t take any cash advances as they often take much more than legally agreed . When sum up make mistakes or wrongly take your money it’s frustrating and not likely you can explain to the uninterested staff that you are owed money. Expect to ‘speak’ to many many non numerate chat agents who cut you off when they can’t be bothered helping to resolve serious disputes .
May 30, 2026
Easy to hacked
Easy to hacked, low customer service support, couldn't help a lot.
I have lost money and they promised me to help me and after several messages they totally ignored me .
May 30, 2026
Reply from SumUp
Dear Mr Rahman ,
We're so glad you found the setup easy and appreciated our service. Thank you!
Kind regards,
Your SumUp Team
Had to ring twice about a fault with…
Had to ring twice about a fault with card reader after sending requested email containing a video of faulty reader. After that the problem was sorted and new reader arrived following day
May 29, 2026
Reply from SumUp
Dear Emma,
We appreciate your feedback and are glad we could resolve the card reader issue for you.
We are always working to improve our support process.
Kind regards,
Your SumUp Team
Super réactif service au top👌!
May 29, 2026
Reply from SumUp
Bonjour Alex,
Merci pour votre retour positif.
Nous sommes ravis de savoir que nos services ont toujours pu répondre à vos demandes.
Cordialement,
l'équipe SumUp.
How much is good good service this…
How much is good good service this summer I like it SumUp.
May 29, 2026
Reply from SumUp
Dear customer,
We are so glad you like our services!
Thank you for your wonderful feedback. We appreciate it.
Kind regards,
Your SumUp Team
Reply from SumUp
Dear Joseph,
We appreciate your feedback. We are always working to improve and your positive opinion means a lot for us.
Thank you.
Kind regards,
Your SumUp Team
Reply from SumUp
Dear Karam,
We are so happy to hear you enjoyed your experience with our services.
Thank you for your kind words!
Kind regards,
Your SumUp Team
Reply from SumUp
Dear David,
Thanks for your positive feedback about our services.
Best regards,
Your SumUp team
Very professional company to be…
Very professional company to be associated with no problems what so ever
May 29, 2026
Reply from SumUp
Dear Robert,
Thank you for your wonderful feedback!
We are so pleased to hear you had such a positive experience with us and appreciate your kind words.
Kind regards,
Your SumUp Team
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