Sundarbay Reviews 

I had an issue with the zip on my trousers, and Sundarbay customer service (Emma was the one helping me) were absolutely amazing with helping me find a solution. The replies were very fast, friendly and patient. I was very impressed!!

I am really impressed with the customer service received from Sundarbay. I purchased the black trench coat and 2 of the buttons came loose and fell off. When I contacted the brand they not only offered to pay for the repair but sent me another product which was the Hoodie, this came with 2 silk face mask too! Very impressed at this stage, I sent my bill to the team stating £15 was the total amount however only a cost of £5 was for the buttons. They then send me a refund for £15 twice by mistake, this then became lunch on them plus my full dry cleaning bill. Overall great customer experience. I will continue to shop here and would recommend to anyone, although a small brand the customer care is first class.

My daughter is an avid follower so I decided to buy a coat she wanted however I forgot to use the 10% 1st time buyer coupon. I sent an email after the order was placed and within seconds I got a reply. They immediately refunded me 10% of the price. The customer service is above and beyond I’ve ever experienced!!! I will definitely be a lifelong customer!

Let me just start off by saying 10/10!! The quality of the clothes alone is amazing but the customer service was also amazing. They responded back to my email so quickly, and made my shopping experience so easy. They helped me with my issues with no problem and they were just so easy and kind with everything. Definitely will be buying more in the near future.

Sundarbay has such beautiful ethical clothing and such an amazing business ethic to match. Their service is fast, reliable and friendly. They respond to enquiries almost immediately and their clothing is just gorgeous. They value their customers as much as they do quality clothing. A customer for life!

Wonderful customer service and timely responses! Incredible quality. I have been a customer in the past and will continue to be one in the future. Wish there was a location in the US! :)

Sundarbay is one of the very few retail brands that understand the value of repeat Customer business. Their price point is validated in not only the high quality of their clothing but also their outstanding Customer Service. Do you want to pay less for a product that if any future issues the Company you purchased from have no after care service? I certainly don’t. Dealing with high end brands everyday, Sundarbay has given me the best Customer service experience so far from any retail brand.

I would highly recommend for you to make that purchase you might be hesitating with. You won’t be sorry.

Quite frankly the best service I’ve ever had. Needed an item quickly for special occasion. They gave brilliant size advice and upgraded the delivery. I will be buying again soon!

Great service, fast responding

SundarBay is great team...very quality clothes...and everything from store ... blazers...pants are high trend...material is very very good...top trend style....And they are so good to communicate about every product....highly recommend....I am very satisfied....😊

Probably the best customer service I have ever received. After waiting for a restock on the brown satin set that I had wanted to exchange the sizes, upon arrival the shirt had minor stain on it which was unfortunate at the time given that I wanted to wear it on my birthday.
I quickly contacted Sundarbay’s customer service and sent them a picture of the shirt. They instantly emailed me back apologising and offering a replacement for the shirt. On top of that they offered to refund me for the shirt, which they did instantly, and advised me to take the stained shirt to the dry cleaners and gift it to someone or give it to charity. Which I really appreciated!
They sent the replacement within 2 days and also included an extra vest for free which I honestly did not expect. I thought this was so kind of them!
I was already in love with the brand but this experience has made me excited for my next purchase from Sundarbay. I would 100% recommend the brand they have amazing pieces with great quality and customer service!

Amazing customer service and fast with reply and help. Had a problem with my trousers but got a new pair immediately. Definitely best customer service I have received. Love Sundarbay!

Love the pants and customer service was super helpful!!

Phenomenal brand and customer service!

I ordered the vegan leather trousers and I must say it is perfection, from the fit to the style to the colour. I had a minor issue with the trousers and contacted them directly through Instagram dm, and to my surprise they replied almost instantly- which is very rare now with majority of brands. The handled the issue promptly and so professionally. I am in love with this brand and will definitely be a returning customer! I would highly recommend to anyone who is apprehensive on making a purchase.

I had been looking at their vegan leather trousers for a long time and then finally decided to buy them. I was unsure about my size so i texted them on instagram and they responded immediately an were very helpful. My size was out of stock at that moment but they even sent me a reminder as soon as they were back in stock. They have great customer service!

Delivery was fast, but a day before the trousers arrived i was told i had to pay 33€ taxes, because England is no longer a part of the EU etc. (not the brand’s fault tho, just a heads up for people living outside england)

The leather trousers are great quality and fit perfectly so it still ended up being worth every cent! Highly recommend:)

I absolutely love this brand! Outstanding quality and customer service like I have never received. The most wonderful people must be behind the screens and running this business. Would not hesitate to make future purchases, I am obsessed!

I ordered high waist joggers a few months ago. It’s my favorite joggers ever but unfortunately the color faded a bit after 2 or 3 washing cycles. I emailed them to give them feedback and they immediately responded and asked for pictures to investigate the issue. They also offered to send me a replacement when the trousers would be restocked. I thought that was very kind and thoughtful. They day the trousers were restocked they sent it to me right away. I really appreciate the way they handled this.

I ordered a beautiful jeans jacket. The quality was absolutely amazing but unfortunately it was too big for me. So I returned it from Germany and hermes lost it..hermes, like we all know, didn’t care and said they can do nothing for me, so I was very hopeless. I reached out to Sundarbay and told them my struggle. They were so nice, helped me and also contacted hermes, but without success. So they offered me storecredit for the lost item. I am still amazed about it, because no costumer service ever before cared so much. Thank you again so so much!

I ordered the Knitted Midi Dress - in a Small and honestly the quality is astonishing, it’s thick. Looks and feels very expensive for the price, and it’s suitable for tall women as I am 5’10. The customer service was amazing! I returned the dress because of the size, as I like my dress tight fitting. The response was very fast! And the Sundarbay team left a smaller size aside for me, when my exchange has been made. Very efficient and friendly I love it!!!! I will be ordering again!!!! Can’t wait for my XS Knitted Midi Dress

I‘m in love with the pants I ordered and the customer service is outstanding, so lovely and nice!

My case:
Firstly I ordered the wrong size of pants and wanted to send them back to exchange for a smaller size. Regarding the current situation with the Brexit etc I wasn’t quite sure. I wrote a quick email and got really fast a reply back. The answers were to the point and just in general were they really kind and helped me with all my worries regarding the delay of the shipping because of the new tariff and trade agreement.