Sunday Natural Reviews 19,784

Reply from Sunday Natural

Jan 20, 2026

Good day,

thank you for your feedback. We are sorry to hear that you were dissatisfied with our service and that you have not yet received a satisfactory response.

We would like to better understand your concern and assist you further. Please share the relevant information regarding your order or inquiry directly via Trustpilot so that our customer service team can review the case and find a suitable solution as quickly as possible.

We apologize for any inconvenience caused and appreciate your feedback.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

Jan 19, 2026

Dear Ms. Laufenberg,

thank you for your feedback and for your patience.

Unfortunately, we have to inform you that orders shipped on December 23 can no longer be delivered. Your order (No. 1014118297) is also affected and is currently considered lost.

We sincerely regret this situation and fully understand how disappointing and frustrating this must be, especially since we previously informed you that delivery was expected. Please accept our sincere apologies for this misinformation and for the inconvenience caused.

The full purchase amount has just been refunded. The refund will be processed via the original payment method. Depending on your payment provider, it may take a few business days for the amount to appear in your account.

If you wish to place a new order, you can use the “Reorder” function in your customer account under Order Status and ACTION to add all desired items back to your cart.
As a small gesture of goodwill, we have also sent you a 15% discount code by email, which you can use on your next order.

If you have any further questions or need assistance, please do not hesitate to contact us via our contact form.

Thank you for your understanding.

Best regards

Yours Sunday Natural Team

Reply from Sunday Natural

Jan 19, 2026

Dear Natalja,

Thank you very much for taking the time to share your experience with us. We are delighted that you are satisfied with the quality of our Beta-Glucan product, and we greatly value your expert feedback as a medical professional.

At the same time, we sincerely apologize for the inconvenience caused by the delay of your order and for our initial responses that felt impersonal. As you correctly noted, this does not meet our standards for customer service. The delays were unfortunately unavoidable during the holiday season and due to an increased volume of orders, and we regret that our communication was not clear enough at first.

Once we understood that your order was urgent for a patient with a knee injury, we immediately prioritized it and worked closely with our logistics team to ensure the fastest possible delivery. We are pleased that the shipment ultimately arrived on time and was able to be used promptly.

We take your feedback on our advice and communication very seriously. We will use it to further train our customer service team and improve personal engagement with our customers.

Thank you again for your patience, trust, and valuable input. We greatly appreciate the work you do for your patients and hope to continue providing you with products and service you can rely on.

Kind regards,
The Sunday Natural Team

Reply from Sunday Natural

Jan 14, 2026

Dear Harald,

Thank you for your feedback. We sincerely apologize for the delay you experienced and that our initial support did not meet your expectations.

While we strive to maintain our delivery windows, we would like to clarify that our estimated shipping time of 2–4 days begins one business day after the receipt of payment and does not include weekends. However, we understand that 6 days without a tracking update is frustrating, and we regret that this was not communicated more clearly.

We want all our customers to have a positive experience with our products and service. Delays can occasionally occur, and we apologize for any inconvenience this has caused you.

To help us resolve this immediately, we encourage you to contact us again via our contact form. This will allow us to prioritize a manual check of your status and ensure your order reaches you as soon as possible.

Thank you for your patience.

Best regards, Your Sunday Natural Team

Reply from Sunday Natural

Jan 12, 2026

Dear Amoy,

Thank you for bringing this to our attention, and please accept our sincerest apologies. We are deeply sorry to hear that your item arrived damaged and, more importantly, that you suffered an injury because of it. The safety and satisfaction of our customers are our highest priorities.

We have successfully located your email and photos in our system. Please excuse the delay in our initial response. Our team is prioritizing your case and will be processing a full resolution for you today.

You will receive a direct update via email shortly with the details of your replacement or refund.

We wish you a speedy recovery and thank you for your patience while we make this right.

Best regards,

Your Sunday Natural Team

Reply from Sunday Natural

Jan 7, 2026

Hello ,

We are sorry to hear about your disappointment and sincerely regret the inconvenience caused by receiving a damaged item.

After reviewing your case, we can confirm that a refund for the damaged product has already been processed, along with a refund of half of the shipping costs, as only one item out of the four ordered was damaged and the remaining products were delivered and kept.

In addition, a 10% discount code was offered as a commercial gesture. We believe that your request was handled fairly and in accordance with our after-sales policy.

That said, your satisfaction remains important to us. If the proposed solution does not fully meet your expectations, we invite you to contact our customer service team again, and we will do our best to review your case and explore alternative solutions to better satisfy you.

Kind regards,
The Sunday Natural Team

Reply from Sunday Natural

Jan 7, 2026

Hello Pawel,

thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion this situation caused — your criticism regarding our communication is completely understandable.

After reviewing your case, it’s clear that you received contradictory system messages relating to payment status, shipping notifications, and carrier information. You were correctly charged via PayPal, received an invoice, and should not have been told that the payment was unsuccessful. For this, we take full responsibility.

Unfortunately, a technical issue led to:

an incorrect cancellation message,

automated delivery notifications that did not reflect the actual order status,

and inconsistent information regarding the shipping provider.

This is not the level of service we aim to provide, and we fully acknowledge that our initial responses did not clarify the situation quickly enough.

Your case has since been escalated internally so we can:

verify the full payment and refund timeline,

identify why incorrect notifications were triggered,

and ensure this does not happen again.

We truly regret that this experience led to a loss of trust and understand your decision not to reorder. Thank you for bringing these issues to our attention — your feedback helps us improve our processes and communication.

Kind regards,
Sunday Natural Customer Service Team

Reply from Sunday Natural

Jan 5, 2026

Dear Mia,

Thank you for sharing your feedback. We sincerely apologize for your disappointment regarding the seal and for the delay in resolving your inquiry from December 18th.

We have located your message in our system under your email address and would like to assure you that we will prioritize and process your request today. You will receive a direct email from our customer service team shortly.

Regarding the unsealed product, we would like to provide some clarification: due to the high pressure and speed of our automated production process, the sealing foil can sometimes shift, tear slightly, or stick to the inside of the lid instead of the jar.

Please be assured: This is not a used or previously opened product, but simply a minor production-related occurrence. The product itself remains in perfect condition and is safe to use.

Since your satisfaction is our priority, we will offer you the following solutions in our upcoming email:

A full return and refund of the purchase price for the affected item.

A 25% partial refund on the item if you choose to keep and use it.

Thank you for your patience while we finalize this for you.

Best regards,

Your Sunday Natural Team

Reply from Sunday Natural

Dec 30, 2025

Dear Nazmi Shehi,

Thank you very much for your order and for sharing your feedback. We are truly sorry to hear about the issues you experienced with the seals on your Astaxanthin and the subsequent communication with our team. This is certainly not the standard of service we strive to provide.

Regarding the seals: Due to the high pressure and speed of our automated production process, the seal foil can occasionally become detached, shifted, or partially torn. In some cases, the foil may even stick to the inside of the lid rather than remaining on the jar.

We want to assure you that this is a brand-new, never-opened item that is safe to use. While we can rule out any contamination, we completely understand your concern.

To make this right, we would like to offer you the following options:

A full replacement of the items at no cost to you.

A full refund of the purchase price to your original payment method.

Alternative: If you choose to keep the product, we can offer a 25% partial refund or a 10% discount code for your next order.

To resolve this immediately, we need a few more details to locate your case. Please contact us via our contact form with your order number, full name, or the email address used for the order. We will prioritize your request and ensure a solution is reached as quickly as possible.

We value your trust and hope to regain it.

Best regards, Your Sunday Natural Team

Reply from Sunday Natural

Dec 23, 2025

Hello,

Thank you for sharing your feedback regarding our products and the shipping process. We are very sorry to hear that you were not satisfied with the delivery time. We typically pride ourselves on meeting our stated delivery windows, and it is regrettable that this was not the case with your order.

We want all our customers to have an enjoyable experience with both our products and our service. While delays can occasionally occur due to external factors, we sincerely apologize for any inconvenience this may have caused. For future orders, we encourage you to contact our customer service team directly if a delay occurs; this allows us to check the status immediately and ensure your package reaches you as quickly as possible.

Regarding your experience with the effectiveness of the supplement, we are sorry to hear it did not meet your expectations. Please keep in mind that the effects of dietary supplements can vary significantly between individuals and depend on many personal factors. As a retailer, we are not permitted to provide medical advice. Therefore, we recommend consulting a doctor or healthcare professional for specific questions regarding the effects; they can provide comprehensive guidance tailored to your individual needs.

We hope to have the chance to provide you with a much better experience in the future.

Best regards, Your Sunday Natural Team

Reply from Sunday Natural

Dec 17, 2025

Dear Jill,

thank you for taking the time to share your experience. We are very sorry to hear about the inconvenience caused by the delivery to an incorrect pickup point and the frustration this has led to. This is understandably disappointing and not the experience we want our customers to have.

For deliveries to France, we currently offer two delivery options via our official shops (sunday.de and sunday.fr):

Pickup point delivery via Mondial Relay

Home delivery via Colissimo

The selection of the pickup point is handled by the carrier’s system based on availability and routing. Unfortunately, once a parcel has been routed to a specific pickup point, neither the recipient nor we as the sender can redirect it to another pickup location. Home delivery can only be arranged if Colissimo was selected at checkout.

We would also like to clarify that we are not holding your refund intentionally. If a parcel cannot be delivered or collected and is returned to us, the refund is issued as soon as the return is received and processed. The return transit and processing time can indeed take several days, depending on the carrier.

To review your case in detail and check the current status, we kindly ask you to share your order number here on Trustpilot (or contact us directly via our customer service). This will allow us to verify the shipment, the selected delivery method, and see whether any alternative solution is possible in your specific case.

We sincerely apologize for the inconvenience and hope to have the opportunity to clarify and resolve this matter for you.

Kind regards
Your Sunday Natural Team

Reply from Sunday Natural

Dec 12, 2025

Dear Rammi,

we are truly sorry for the distress and frustration this situation has caused you. We fully understand how serious and upsetting this experience has been, especially given the importance of your supplements to you.

After a full investigation with our logistics partner, it was confirmed that your shipment was lost in transit. As soon as this was verified, we processed a full refund for your order (20000021460) this has already been completed.

We sincerely regret that the delay in confirmation and the earlier communication did not reflect the level of care, empathy, and clarity you rightly expected from us. While the loss itself was outside of our direct control, the way this was communicated to you is our responsibility, and we acknowledge that we fell short here.

Your feedback has been escalated internally and is being taken very seriously to improve our communication and escalation processes going forward.

We wish you all the best and sincerely apologise for the experience you had with us.

Kind regards
Sunday Natural Customer Care Team

Reply from Sunday Natural

Dec 11, 2025

Hello,

Thank you for your feedback, and for taking the time to let us know about this issue. We are very sorry to hear that you have not received a response yet and that your address correction could not be processed.

Unfortunately, we are unable to locate your order based on the information visible here on Trustpilot. To review your case and see whether we can still intervene, we kindly ask you to provide your order number or the email address used for the purchase.

Please send this information via Trustpilot’s private message function, as we cannot access personal details through the public review.

Once we receive your details, we will look into this immediately.

Thank you for your understanding and cooperation.

Kind regards,
The Sunday Natural Team