sundaycitizen.co Reviews 

185
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the exceptionally soft fabrics and high quality of the blankets, bedding, and loungewear items. Many people find online shopping easy and note that their lovely packages frequently arrive on time. Buyers often mention that these products make wonderful gifts for friends and family members. However, some customers also noted frustrating experiences regarding unhelpful customer support teams and communication. A few people experienced delivery delays, missing items, or automated responses when asking for help. Others mentioned issues with website glitches or unexpected complications during the ordering process.

What people talk about most

Product

People report ambiguous experiences with product, as feedback regarding items varies significantly among... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a deep divide in customer... See more

Quality

Clients share positive opinions on quality, consistently highlighting the luxurious, soft, and exceptional... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some consumers reported quick shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of this blanket is exceptional, prompting me to buy one for my daughter after I had received one as a gift myself. The customer service was very helpful when I forgot to add a bonus item... See more

Company replied

Rated 5 out of 5 stars

I’ve made several purchases with Sunday Citizen and they’ve all been excellent. One was a weighted blanket purchased as a gift and it was beautifully packed. I also purchased new bedding for myself an... See more

Company replied

Rated 5 out of 5 stars

I’ve added Sunday Citizen pillows to a few rooms in my home, and they’ve been perfect everywhere. Beautiful quality, soft textures, and they instantly make each space feel more pulled together.

Company replied

Rated 5 out of 5 stars

Your company is the bomb! Every darn thing I order from you is luxurious, soft and exceptional. From the Beautiful new bedding set that I got to the endless snug blankets that I keep purchasing, eve... See more

Company replied


Company details

  1. #18 of 22 best companies in Bedding Store
  2. #16 of 18 best companies in Bathroom Supply Store
  3. #254 of 299 best companies in Clothing Store
  4. #79 of 93 best companies in Home Goods Store
  5. #114 of 147 best companies in Women's Clothing Store

Written by the company

Radical softness for your home, body, and soul. Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo. We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday. Experience the Sunday Citizen difference: 100% Comfort. At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability. We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials. Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to hello@sundaycitizen.co.


Contact info

3.5

Average

TrustScore 3.5 out of 5

185 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(185)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Im absolutely in love with my bedding…

Im absolutely in love with my bedding from Sunday Citizen!
Everything is so soft. The company is so nice to work with for support.
We turned a blah guest room into a stunning room!

April 23, 2026
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Reply from sundaycitizen.co

Hi Karen,we love hearing that we helped turn your guest room into a stunning retreat. Thanks for the shout-out to our team, too!

Rated 5 out of 5 stars

The customer service was very helpful

The customer service was very helpful, and the response was quick.

April 22, 2026
Unprompted review
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Reply from sundaycitizen.co

Hi Rachel, speed and helpfulness are our top priorities. We’re so glad we could assist you quickly!

Rated 5 out of 5 stars

Very responsive customer service…

Very responsive customer service everyone was efficient and fixed the problems right away in a timely manner

April 15, 2026
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Reply from sundaycitizen.co

Thank you for the feedback! We’re glad our team was able to jump in and resolve those issues for you right away.

Rated 2 out of 5 stars

No attentive resolution or response…

No attentive resolution or response provided

April 19, 2026
Unprompted review
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Reply from sundaycitizen.co

Hi Kiburi, I want to sincerely apologize for the experience you’ve had. You are absolutely right, receiving a scripted response that echoed the same generic advice as the AI is the opposite of the attentive service we strive for. We hear your frustration regarding the Cypress Modular Sofa promotion, and we agree that we should have provided a more direct answer.

To ensure this is handled with the attention it deserves, one of our Team Managers will be reaching out to you directly via email in the next 24 hours.

Rated 5 out of 5 stars

I love this comforter

I love this comforter. It is light weight and so comfortable. Cozy but not hot.

March 23, 2026
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Reply from sundaycitizen.co

Hi Natalie, finding that balance of 'cozy but not hot' is our specialty. We’re glad you're loving the lightweight feel of your new comforter!

Rated 5 out of 5 stars

We love our blue mist throw

We love our blue mist throw. It is the perfect weight for our spring and summer bedding. And ohhh so super soft.

April 17, 2026
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Reply from sundaycitizen.co

Hi Tanja, the Blue Mist throw is such a great choice for this time of year! We're so glad it's adding that perfect layer of softness to your spring bedding.

Rated 5 out of 5 stars

Nice products that not only feel…

Nice products that not only feel comfortable but add elegance to your bedroom

April 17, 2026
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Reply from sundaycitizen.co

Hi Ibrar! It is wonderful to hear that our pieces are hitting that "sweet spot" between cozy comfort and bedroom elegance. We truly believe you shouldn’t have to choose between a good night’s sleep and a beautiful space, so it's great to see that reflecting in your home!

Thank you so much for the 5-star review and for being part of the Sunday Citizen family. Enjoy your stylish sanctuary!

Rated 5 out of 5 stars

Great company

Great company. Easy friendly professional
Love the product

April 14, 2026
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Reply from sundaycitizen.co

Hi Rande, 'easy, friendly, and professional' is exactly how we want every experience to feel. We're so glad you’re loving the product!

Rated 5 out of 5 stars

Absolutely the softest robes ever!!

Absolutely the softest robes ever!!! I buy them for family & friends. LOVE THEM!!!!

March 1, 2026
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Reply from sundaycitizen.co

Hi Deborah! You are officially the best gift-giver. Nothing says 'I care' like the softest robes ever—so glad your friends and family love them!

Rated 5 out of 5 stars

They have great selection of products

They have great selection of products. Their sales are phenomenal. Everything arrives in good condition and on time.

April 16, 2026
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Reply from sundaycitizen.co

Hi Debra, thank you for the feedback on our selection and shipping! We’re glad everything arrived perfectly and on time.

Rated 5 out of 5 stars

I'm very happy with the pillows --…

I'm very happy with the pillows -- they're unique, and like snuggling into a familiar place. No problem with headaches or neck / back pain or stiffness.
It took them a while to arrive, and I was worried whether there would be a problem with shipping; however, they arrived in good shape.

February 27, 2026
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Reply from sundaycitizen.co

Hi Carla, we are so happy to hear the pillows are providing that 'familiar place' comfort and helping with your neck and back! We apologize for the wait on shipping, but we’re glad they arrived safely and were worth the wait.

Rated 5 out of 5 stars

I love the silk look of the comforter…

I love the silk look of the comforter and the fact that it’s a lighter weight but keeps you warm in the winter. Looks expensive!

April 15, 2026
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Reply from sundaycitizen.co

Hi Peggy, we love that 'expensive look' combined with a lighter weight! It's great to hear it's keeping you warm and stylish.

Rated 5 out of 5 stars

This bedding is so soft and luxurious…

This bedding is so soft and luxurious and the fabrics are high quality. Shipping is fast and the packaging is efficient. Highly recommended!

March 28, 2026
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Reply from sundaycitizen.co

Hi Leslie, thank you for the high recommendation! We take a lot of pride in our packaging and efficiency, so we're glad that stood out to you.

Rated 1 out of 5 stars

I was tossed to the AI chatbot who gave…

I was tossed to the AI chatbot who gave me a response that provided no new information.

April 14, 2026
Unprompted review
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Reply from sundaycitizen.co

Hi Cheryl, thank you so much for your recent purchase! First, I want to sincerely apologize for the delay in your delivery and for the frustration our AI chatbot caused when you reached out for help.

We are currently in the process of constantly training our AI to enhance the service we provide, which is why we highly appreciate feedback like yours, it is essential in helping us improve the experience for everyone. Please never doubt that our human team is here for you; if you ever need assistance with an order, please feel free to contact us. We’re always happy to help!

Rated 5 out of 5 stars

Love my blanket

Love my blanket! It's thick and luxurious

April 15, 2026
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Reply from sundaycitizen.co

Hi Megan, 'thick and luxurious' is exactly what we aim for. We're so glad you're loving your new blanket!

Rated 5 out of 5 stars

I buy a lot from Sunday citizen so if…

I buy a lot from Sunday citizen so if you just want quality or customer service both are great. I have to order when they are on sale because they are expensive but I love everything I have gotten

March 26, 2026
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Reply from sundaycitizen.co

Hi Nora, we truly appreciate you! We know quality is an investment, and we’re so glad you find our service and products worth it. Enjoy your latest finds!

Rated 5 out of 5 stars

EVERYTHING I purchase from Sunday…

EVERYTHING I purchase from Sunday Citizen is perfect and of the best quality and so soft!!! These items are investments that will last you forever if you take care of them. I love this company!!

April 15, 2026
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Reply from sundaycitizen.co

Hi Kristi, this truly made our day! We’re so glad you see our products as a long-term investment in your comfort. Thank you for the incredible support!

Rated 2 out of 5 stars

First disappointing order

First disappointing order. Package was not standard vacuum sealed and color received was clear while not off white that was ordered.

April 2, 2026
Unprompted review

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