Sunderban Asian Supermarket Reviews 390

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including groceries, fish, and fresh produce, often highlighting the wide variety of available items. Many consumers appreciate the excellent delivery service, noting its speed, accuracy, and the careful packaging, especially for frozen and perishable goods. However, some customers also noted occasional issues with delivery dates not being met, with products arriving earlier or later than expected. A few people were dissatisfied with the quality of certain items, such as some fish, vegetables, or meat, and there were isolated instances of damaged products or incorrect items being delivered.

What people talk about most

Product

People report positive experiences with product quality and variety. Many customers praise the top-quality... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the top-quality dried fish, fresh... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quality of service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, it is a hassle free shopping experience. I am quite regular at their online shopping with Sundarban for years now. They never disappointed us. It is very cordial to talk to the people over t... See more

Rated 5 out of 5 stars

Hi, I selected the delivery date on Saturday because I would be home and it was convinent. But it was delivered early. Please can you make sure to keep the delivery date as mentioned in the orde... See more

Rated 5 out of 5 stars

I received the product in good condition (comparatively) and earlier than the mentioned time. However, the only thing that could be improved is the chat box option; it is not humanized, so it did not... See more

Rated 5 out of 5 stars

Great experience shopping here. The dried fish (especially the Chepa Shutki) is top-quality. The green chilies are fresh and taste exactly like the ones back home. Will definitely be a returning custo... See more

Company replied


Company details

  1. Indian Grocery Store
  2. Asian Grocery Store
  3. Indian Takeaway

Written by the company

We are an Indian-Bangladeshi grocery store in Den Haag, the Netherlands. Established in the year 2003, and are proud to be one of the favorite Indian sub-continental store in The Netherlands and across the borders. Sunderban is the only grocery shop in mainland Europe who also sells all fresh and frozen products online through the webshop and deliver straight to your doorstep on the same day in the Hague and sarrounding areas or next day in the rest of Netherlands and Belgium. We are the largest seller of Indian and Bangladeshi fish like Hilsa (ilish) fish, Rohu, katla, Pabda, King fish, Black tiger shrimps, Lobster from Bangladesh and many more varieties of fresh water fishes. Fresh goat meat is one of our popular product. Sunderban is the most trusted place for all typical Bengali products such as Gobindobhog rice in Holland for the last two decades. Our homemade fresh food such as different types of Mutton, Chicken and vegetables Biryani, Specially Hyderabadi Biryani. Indian and Bangladeshi fish, chicken and mutton Curry. Freshly made Sweets as Laddoo, Gulab jamon and Rasmali also widely popular among our customers. Visit our store or order online today and feel the convenience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

390 reviews

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Rated 4 out of 5 stars
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Chowdhury,
Thank you for your order and for your feedback. About the price, we understand your concern. There is lots of direct and indirect costs for packing and delivery of fresh and frozen products. And for all damages and missing by courier service we do refund our self as no perishable item covers by insurance.This is the reason that no any other small shop like to provide this types of country wide delivery service.

Therefore we have to spread those cost in the products price to survive as a business and continue this unique service.

Best regards,
Team sunderban.nl

Rated 4 out of 5 stars

Good products and packaging

The products were good and packaging was nice. Delivery charges can be reduced and minimum cart value for free delivery can be reduced. I'll be ordering more. Thanks

November 6, 2022
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Abhishek,
Thank you for your order and for your feedback. We are very happy to know that you liked our products and packing. Also thank you for your friendly suggestion.
We can understand that cart value for fresh and frozen items free delivery looks high. It's because the thermal boxes and packaging cost are quite expensive. That's why we are the only grocery shop in Holland, who doing this type of home delivery via courier service. To continue with this fresh/frozen delivery service and keep it as a business model we have to cover the high costs we make. Meanwhile, when the order amount covers our costs than we compensate automatically with 5% or 10% discounts by the checkout.
Hopefully you will understand our difficulties.

Best regards,
Team sunderban.nl

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Rated 5 out of 5 stars

Quick & efficient delivery with good…

Quick & efficient delivery with good quality product. I ordered in the afternoon and everything was delivered in the evening.

October 28, 2022
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Reply from Sunderban Asian Supermarket

Dear Anubhuri Singh,

Thank you for your excellent review and positive feedback. Yes all the orders from the Hague and sarrounding cities placed within 4pm we deliver at the same day.

Thank you again and hopefully see you soon.

Best regards,
Team sunderban.nl

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Rated 5 out of 5 stars

I got the Sujata Mixer grinder only…

I got the Sujata Mixer grinder only from Sunderban in Netherlands. It delivered at the said date. When I called them before booking, everything was well explained. Good service and I'm looking to buy more products from them.

October 25, 2022
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Reply from Sunderban Asian Supermarket

Dear Mr Joy,
Thank you so much for your nice feedback. We are really happy to see that you liked our products and service. See you soon back.
Best regards.
Team sunderban.nl

Rated 5 out of 5 stars

Great quality product with thoroughly professional shipping process

It was indeed a great experience with them both in terms of quality of the product and shipment. The entire shipping process was thoroughly professional. The quality of fish was too good.

September 29, 2022
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Mr Khanna,
Thank you very much for your repeated orders and your excellent review. See you soon.

Best regards,
Team sunderban.nl

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Rated 5 out of 5 stars

Buying Indian groceries and fish from…

Buying Indian groceries and fish from them for more than 4 years, always great quality and satisfactory service.
100% trustworthy.

August 18, 2022
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Reply from Sunderban Asian Supermarket

Dear Mr Goswami,
Thank you for your nice review. Hopefully see you soon again.
Best regards,
Team sunderban.nl

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Rated 4 out of 5 stars

Good customer service

Some of the products I ordered were damaged in transit, and there was also a slight mix up in the order - I had ordered unsweetened tea bags but was sent sweetened by mistake. However, the customer service was excellent, and I received a swift refund. So I am giving a good rating.

August 11, 2022
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Jane,
We try our best to serve our customers till the satisfaction and happy see you satisfied. Thank you very much for your good rating and hopefully see you again.

Best regards,
Team sunderban.nl

Rated 5 out of 5 stars

Great selection for our adventure into…

Great selection for our adventure into Indian cooking! The Haldiram naan and rotis are particularly noteworthy, as is the spice selection. My one issue is the order is often shipped in styrofoam to keep it cool. I think the styrofoam is reused, but it still seems bad for the environment.

August 10, 2022
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Juedes,
At first thank you for your order at our webshop and for your feedback.
About your concern of environment
Yes the boxes are Re-used and they comes from abroad mostly with various vegetables. Although they are bad for environment at the end but without them there will be lots of waste of foods and by re-using them we are not adding anything but stay co2 neutral. You may also see it this way. Any ways, we understand and thanking you for showing your concern regarding this issue.

Best regards,
Team sunderban.nl

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