They sent me a dress and it smelt of curry spice and looked nothing like the photo. I asked them for a refund and they sent me a QR code that does not work and now they’re refusing to provide me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been a regular at Sunfere since October and they never disappoint! The pieces are always stylish, high-quality, and look exactly like the photos. A huge shoutout to Lea in customer service for b... See more
Shipping is consistently a nightmare, My orders always take way too long to arrive. It's frustrating because I like the clothes, but the logistics are a huge letdown.
Company replied
They are amazing. 5 stars are the least. The dresses look AMAZING. They have a very nice quality and they look as you see them online, even better in person. Also their support is TOP NOTCH (AMA... See more
Company replied
Company details
Written by the company
Sunfere is an online fashion company founded in 2022. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Contact info
United States
- sunfere.com
Breach of guidelines
Great customer service and very…
Great customer service and very responsive staff, plus the quality of my items were amazing!
October 24, 2025
Reply from Sunfere
Dear Wafa, 💖
We’re genuinely so happy to read your words — thank you for taking the time to share this! 🌸 It’s wonderful to know that both our customer service and product quality met your expectations. We always aim to make every step of your experience smooth and enjoyable, so hearing this truly means a lot to us. 🥰 Your trust motivates us to keep doing even better! ✨💐
Best regards,
Joe 💕
Sunfere Support Team
Advertisement
A gorgeous dress
October 24, 2025
Reply from Sunfere
Dear Natalia, 💖
Thank you so much for your lovely review! 🌸 We’re delighted to know that you loved the dress — it means so much to us when our designs bring happiness and confidence to our customers. 🥰 Every piece is made with great care and attention to detail, so hearing your kind words truly makes our work worthwhile. ✨ Your love and support motivate us to keep creating even more beautiful styles for you! 💐
Best regards,
Joe 💕
Sunfere Support Team
Great communication and follow up
Great communication and follow up! My dress was stunning and so many people complimented on it.
October 22, 2025
Reply from Sunfere
Dear Gloria, 💖
Wow, thank you so much for your amazing words! 🌸 We’re overjoyed to hear that you loved your dress and received so many compliments — that truly makes our day! 🥰 We’re also glad our communication and follow-up met your expectations. Your support means the world to us and keeps us inspired to do even better! ✨💐
Best regards,
Joe 💕
Sunfere Support Team
Reply from Sunfere
Dear Monica, 💖
We’re so happy to hear that you loved the items! 🥰 It’s wonderful to know you found them beautiful and perfect — your kind words truly make our day. 🌸 Thank you for choosing sunfere and for sharing such lovely feedback. Your love and support mean so much to us and keep us inspired to do even better every day! ✨💐
Best regards,
Joe 💕
Sunfere Support Team
Reply from Sunfere
Dear Yanick,
Thank you for taking the time to share your feedback with us. We’re delighted that you found the dress beautiful, though we’re sorry to hear that the sizing felt smaller than expected.
Please note that we’ve included a note on the product page indicating that this style runs slightly small, as it’s designed with a more fitted silhouette. We always recommend referring to the Body Size Chart on each product page and comparing it with your own measurements for the most accurate fit.
If the dress you received doesn’t fit as expected, you may request a return or exchange within 15 days after delivery. Once we receive your returned item and confirm it’s in good condition, we’ll issue a full refund to your original payment method.
We also noticed that you purchased two dresses — one in size S and one in size XL. Could you please let us know which one didn’t fit well? You can contact us anytime at support@sunfere.com
, and we’ll be happy to assist you with the return or exchange process promptly.
We truly appreciate your feedback and understanding. Your comments help us improve our product descriptions and sizing guidance for future customers. 💕
Kind regards,
Joe
Sunfere Support Team
Advertisement
I didnt like the information about…
I didnt like the information about sending that is should improve
October 27, 2025
Reply from Sunfere
Dear Kitty,
Thank you for sharing your feedback with us. We’re sorry to hear that the shipping information didn’t meet your expectations, and we completely understand that clear communication during delivery is important for a good shopping experience.
According to the tracking information, your order was successfully delivered on October 16, 2025. We truly hope you have received it safely and are happy with your purchase.
Your comment about improving shipping updates is very valuable to us — we’re already working on making our tracking notifications and status updates more detailed and timely so that future deliveries feel smoother and more transparent.
We appreciate your feedback and your trust in us, and we hope to have the opportunity to serve you again under better circumstances. 💕
Kind regards,
Joe
Sunfere Support Team
Great fit and great quality for a very…
Great fit and great quality for a very affordable price.
October 24, 2025
Reply from Sunfere
Dear Angela, 💖
Wow, we’re so happy to hear that you loved the dress! 🥰 It’s wonderful to know that you found both the fit and quality amazing at such an affordable price. Your kind words truly make our day — your love and support are what keep us moving forward! ✨🌸
Best regards,
Joe 💕
Sunfere Support Team
The clothes I purchased from them are…
The clothes I purchased from them are majestic and of great quality. The delivery time was also great.
October 24, 2025
Reply from Sunfere
Dear Katia, 💖
Wow, we’re truly delighted to hear your kind words! 🌸 Knowing that you found the clothes majestic and of great quality makes us so happy. 🥰 We’re also glad the delivery met your expectations — your satisfaction is our greatest reward and motivation to keep improving every day! ✨💐
Best regards,
Joe 💕
Sunfere Support Team
The black formal dress I ordered was…
The black formal dress I ordered was beautiful!! Made very well. Their customer service was superb! I will definitely be ordering from them again!
October 23, 2025
Reply from Sunfere
Dear Marsheila, 💖
Thank you so much for your wonderful words! 🌸 We’re thrilled to hear that you loved the black formal dress and were happy with our customer service. 🥰 Your love and support mean the world to us — it’s what drives us to keep improving every day! ✨💐
Best regards,
Joe 💕
Sunfere Support Team
Advertisement
Beautiful and Elegant Dresses (2) I…
Beautiful and Elegant Dresses (2) I purchased.
September 2, 2025
Reply from Sunfere
Dear Misha, 💖
Thank you so much for your lovely feedback! 🥰 We’re thrilled to hear that you found both dresses beautiful and elegant — that truly makes our day! 🌸✨ Your support and kind words mean the world to us, and your encouragement is what keeps us moving forward! 💕
Best regards,
Joe 💕
Sunfere Support Team
They excellent and they will answer all…
They excellent and they will answer all your questions and give you updates on your order. The dresses are made with quality fabric and materials you get the exact same thing you purchased.
October 24, 2025
Reply from Sunfere
Dear Evelyn, 💖
Thank you so much for your amazing review! 🌸 We’re truly happy to hear that you were pleased with both our service and the quality of your dresses. 🥰 It means so much to know you received exactly what you expected — your trust and kind words inspire us to keep doing even better! ✨💐
Best regards,
Joe 💕
Sunfere Support Team
Wonderful quality & service!
October 24, 2025
Reply from Sunfere
Dear Airica, 💖
Thank you so much for your wonderful feedback! 🌸 We’re delighted to hear that you were happy with both the quality and our service — your satisfaction truly means the world to us! 🥰 Your kind words keep us inspired to do even better! ✨💐
Best regards,
Joe 💕
Sunfere Support Team
Buyer Beware
Buyer Beware
I ordered my clothes a larger size and they still didn’t fit (the pants were just a little long but the jacket fit like a small even though I ordered a large). The “return policy” is apparently too complicated for you to actually get a return or exchange for the correct size. The company should be more upfront about their return policy so that customers are aware of what they are getting into.
Update: The return policy is not clearly stated on the product pages of the website and complicated was the word customer service used to describe it! Perhaps this team should invest in some User Experience sessions so you will understand what your customers see. Additionally, as I stated, I used the site measurements and ordered a size up and the jacket did not remotely fit. Lastly, the return options are not beneficial to the customer in the LEAST! While there are three options none of them actually involve any customer satisfaction. Getting part of my money back, or having to pay for a long shipping process is not helpful. Be more honest!
October 24, 2025
Reply from Sunfere
Dear Erma,
We sincerely apologize for any inconvenience that we caused and for the fit issues you experienced with the items you ordered. We understand how frustrating it can be when things don't fit as expected, and we genuinely appreciate your feedback.
Our website provides a size chart on each product page, and we always recommend customers check their measurements and compare them with the size chart before placing an order. This helps ensure a better fit. We apologize if this wasn’t sufficient in your case.
Regarding our return policy, we aim to make the process as smooth as possible, which is why we offer multiple return solutions to provide flexibility. We understand that the return process may seem complicated, but please know that it is designed to save you the hassle of lengthy returns while still allowing you the option to return items. Our goal is to offer solutions that best suit your needs, and we truly hope it can be a more convenient experience for you moving forward.
Additionally, our return policy is clearly stated on the product pages and in the navigation bar, ensuring transparency so customers are aware of the terms before purchasing.
We truly appreciate your understanding, and if you have any further questions or would like additional assistance with your return, please don’t hesitate to reach out to us.
Best regards,
Joe
Sunfere Support Team
Advertisement
The design details are elegant, the stitching is very neat, and the size fits perfectly. I was also impressed by how accurate the delivery time was. Overall, it was a smooth and pleasant shopping expe
Beautiful Dress and Excellent Service
October 24, 2025
Reply from Sunfere
Dear Eman, 💖
Thank you so much for your wonderful feedback! 🌸 We’re delighted to hear that you loved the design, fit, and quality, and that the delivery was right on time. ✨ It means a lot to us to know your shopping experience was so smooth and enjoyable — your kind words truly made our day! 🥰
Best regards,
Joe 💕
Sunfere Support Team
Reply from Sunfere
Dear Mihaela,
That’s so wonderful to hear! 🥰 We’re thrilled that everything was amazing — your happiness is the best reward for us! 💖 Thank you for your love and support! ✨🌸
Best regards,
Joe
Sunfere Support Team
I was very scared about shopping from a…
I was very scared about shopping from a different country. I was sure that the dress was not going to be okay after the custom. But that did not happend. It was easy and very fast ım so happy ı bought from here.
October 24, 2025
Reply from Sunfere
Dear Gülnihal,
We’re so happy to hear that your shopping experience went so smoothly! 💕 Thank you for trusting us and for sharing such wonderful feedback. It truly means a lot to know that you loved the dress and received it without any issues. ✨ Your support always inspires us to keep improving and doing even better! 🌸💖
Best regards,
Joe
Sunfere Support Team
Fast delivery beautiful dress but would…
Fast delivery beautiful dress but would size down
October 24, 2025
Reply from Sunfere
Dear Lynda,
Thank you so much for your feedback! 💖 We’re so happy to hear that you loved the dress, and we truly appreciate the sizing suggestion you shared — it’s very helpful for other shoppers as well! We’ll keep working on improving this aspect to make every shopping experience even better. 🌸✨
Best regards,
Joe
Sunfere Support Team
Advertisement
Reply from Sunfere
Dear Millicent ,
Thank you so much for your lovely words! 💕 We’re so happy to hear that you liked the dress. Seeing you shine beautifully in our design is truly our greatest joy! 🌸✨
Best regards,
Joe
Sunfere Support Team
Reply from Sunfere
Dear Christy,
Thank you so much for your kind words! 💕 We’re so happy to hear that you were pleased with our communication and fast delivery — your satisfaction means the world to us! 😊✨
Best regards,
Joe
Sunfere Support Team
Return or exchange of item sucks,I sent…
Return or exchange of item sucks,I sent several emails just for a return address so I can return/exchange and some complicated options you have to choose just for a return/exchange
October 10, 2025
Reply from Sunfere
Hi Vida,
We’re truly sorry to hear about your experience, and we completely understand how disappointing it must have felt when the process didn’t go as smoothly as expected. Please accept our sincerest apologies for the inconvenience and frustration caused throughout your return and refund journey. This is certainly not the experience we want our customers to have with Sunfere.
We noticed that part of the misunderstanding came from the fact that the request was initially for an exchange and later changed to a return, so our team needed to confirm your final decision before proceeding. Additionally, the multiple return options we provided were meant to offer more flexibility and convenience — never to offend or create obstacles in your return process. We have already provided you with detailed return instructions on October 22, and once we receive your returned item and confirm it is in good condition, we will process a full refund to your original payment method.
Your feedback is very valuable to us, and we’ll continue to optimize our return and exchange procedures to make them clearer and easier for our customers in the future. Your understanding will be highly appreciated. 💕
Kind regards,
Joe
Sunfere Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.