Sunjoe Reviews 90

The the digital screen failed… They requested I send the unit back. I returned the unit and they received it January 3, 2024… I had contacted them so many times starting December 9, 2023 until January 16 today still no results . First of all they told me I could get gift card code to use at SunJoe.com only… I went on the website and there is no SunJoe.com for ordering products… I’ve determined that you can only buy them online at Walmart eBay Amazon target . The gift card code they gave me will not let me use it on any online stores . SUN JOE keeps telling me they’re out of stock… and when they get some in their warehouse which they do not even have… They will send me one… And I do not have anything to blow my tires up and I’m a senior citizen… I try to help people in my neighborhood but if I have a flat tire I have no way of blowing it up and I live alone. I spent $71 and I have nothing to show for it… Also I called Amazon and they told me the same thing since I had mailed it to SunJoe that I had to deal with them. $71 is a lot of money out of my Social Security check… I feel so violated and taken advantage of… BUYER BEWARE .. DO NOT BUY FROM SUN JOE. They have taken advantage of a senior citizen… If this is the kind of business practices they have they will fail eventually.

I purchased a refurbished Sun Joe power washer awhile back. I left it sealed in the box that it arrived in because I was using it as backup washer. I opened it today
1-11-24 and discovered that the handle was missing. I called Sun Joe and explained my issue. I was told the 90 day warranty had expired and there was nothing they could do. I don't consider this customer service. SHAMEFUL!!!!!

Great customer service! My hose on my pressure washer unit started sprouting holes after 2nd use and Katrina Doca is sending me a replacement after providing photos of receipt and the defective hose. She has the patience of Job! = ) Thank you again!

Their quality of product is below standards. Their customer service is all automated and a total disaster.
They don't have a service center and good luck trying to replace a part out of warranty. Totally unacceptable

My Sun Joe 24V-PS10-LTE 24-Volt iON+ Cordless Telescoping Pole Chainsaw suddenly just stopped working and I chatted with Fe Herediano and she immediately jumped into action and sent me a UPS prepaid label via email to sent the product and they will send me a replacement once they receive my defective item.

I chatted with Jaycel Maasin and it was so nice to have a new upgraded leaf blower in minutes! Great customer service. I will purchase from Sun Joe again.

This is second time contacting Sun Joe, for 2 different product. They have amazing customer service. Today I chat with Christine Bancog and she provided excellent customer service. I keep buying products from this company.

I have an older model Sun Joe Pruner which I love but I forgot how to charge the battery. I spoke (via text) with Amiel Minghay and he was able to walk me through finding the port (I forgot to remove one part). Now, I can clean up my yard!

We purchased an Aquajoe oscillating sprinkler. It came with a 2 year warranty. After 8 months it started leaking from the sides and bottom. I contacted their customer support by text and Christine D. Resolved our problem quickly and effectively by sending a replacement sprinkler. The company has excellent customer service!