mPulse Aspire Smart Sauna - Eucalyptus - V2

mPulse Aspire Smart Sauna - Eucalyptus - V2 Reviews

A product’s star rating is calculated as the average of all its reviews.


Sunlighten, Inc. logo

Sold by Sunlighten, Inc.

www.sunlighten.com

4K Reviews

4.7

The information on this page is based solely on product reviews written by customers of Sunlighten, Inc. via Trustpilot.


Here’s what people highlighted

Ease of assembly

4.0

14 ratings

Ease of use

4.5

15 ratings

Quality

4.5

15 ratings


All reviews


Rated 5 out of 5 stars

It has been easy to use. I spend my time in the sauna on the pad, trying to learn more about programming it, etc. The preset programs are great! The only reason for the 4 stars on ease of assembly is because it took 2 college guys and me to do it. I feel like these saunas are great for people like me who live so far from town that it makes more sense to have one at home, but that also means I had to wait weeks to round up guys to help me lift the pieces. Would have happily paid if assembly could have been an add-on. Overall, a great purchase and I am enjoying it. Happy it has the red light also.

Ease of assembly: 4
Ease of use: 5
Quality: 5
Rated 3 out of 5 stars

Its an okay product. I am not happy with the auto set ups which was not explained to me. I had thought it would be manual operation. I had requested help with setting up the operation and after promises of pending help it never happened. So my rating is more for lack of customer service than the build of the unit. Obviously the auto set up is more prone to fail, so time will tell how the programming holds up.

Ease of assembly: 3
Ease of use: 2
Quality: 3
Rated 5 out of 5 stars

The product is very high quality.

Ease of assembly: 1
Ease of use: 5
Quality: 5
Rated 1 out of 5 stars

Does not work after setting it up. Was shipped replacement parts and not able to get through to customer service to help trouble shoot

Ease of assembly: 3
Ease of use: 1
Quality: 1
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share this, Jung. We're sorry to hear you've run into this. Our Customer Care team will be reaching out directly to help get this fully resolved.

We appreciate your patience and look forward to getting you back to enjoying your sauna soon. Thank you again for bring
ing to our attention, we want to ensure you get the most from your sauna.

Rated 5 out of 5 stars

The product i fret and simple to operate. I wish I had one a 2 person

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for the review, Keith! We're so glad it's been simple to operate. We'll be sure to share your feedback about a two-person option with our team. Welcome to the Sunlighten community, we're here anytime you'd like tips along the way!

Rated 5 out of 5 stars

I’ve known this for two months and been in it almost every day. Pretty easy to put together with two people. Pretty straightforward on how to use it. Great quality great customer support.

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing this, Eric! We're so glad assembly went smoothly with two people and that you've been enjoying your new mPulse Aspire almost daily for the past two months. It's great to hear our team could help along the way. Thank you for being part of the Sunlighten community!

Rated 5 out of 5 stars

Absolutely fantastic quality. Solid construction, excellent bang and oligsen speakers, easy to schedule time in sauna don’t is preheated and ready to go. I’ve been using a minimum of once a day, sometimes twice.

Ease of assembly: 4
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you, Steve! We're so glad the quality and convenience of your Aspire sauna are living up to expectations, from the solid construction to having it preheated and ready when you are. Using it once or twice a day is fantastic, and we hope it continues to be a favorite part of your routine. Welcome to the Sunlighten community!

Rated 5 out of 5 stars

The best part of my day is relaxing in my sauna! Wonderful!

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you, Kim! We love that your sauna has become the best part of your day. Welcome to the Sunlighten community!

Rated 3 out of 5 stars

Red light not functioning on left side Can’t figure out how to fix manuals and apps not helping

Ease of assembly: 3
Ease of use: 5
Quality: 3
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for bringing this to our attention. We understand this may not have been straightforward from the start, and our team remains here to support you should you have any additional questions or need further assistance. We’re glad we’ve been able to connect and want to ensure you have the best possible experience and are able to fully enjoy the benefits of your sauna.

Thank you for being part of the Sunlighten community. We look forward to supporting you throughout your wellness journey and would love to hear about your wellness wins along the way.

Rated 5 out of 5 stars

I really enjoy using my new mPulse Aspire Sauna. I love the privacy and convenience of using it in my home instead of making appointments at a spa.

Ease of use: 5
Quality: 5
Rated 5 out of 5 stars

Wish that I could live in it.

Ease of assembly: 5
Ease of use: 5
Quality: 5
Rated 5 out of 5 stars

great sauna

Ease of assembly: 5
Ease of use: 5
Quality: 5
Rated 5 out of 5 stars

LOVE IT! perfect home addition and so easy to use

Ease of assembly: 5
Ease of use: 5
Quality: 5
Rated 4 out of 5 stars

Overall, the sauna is very nice. I marked the quality high because it has met my expectations from that persepective. I do wish it came with some better introduction type content for using it. The assembly took longer than I expected, perhaps that was unique to my experience though. The one thing that could be better is the communication in general. I ordered multiple add-ons with the sauna and those continue to come in piece-mail but the communications are not clear about what is included. Multiple items were on backorder and I didn't realize that until after the sauna arrived. I'm still waiting on one more item and the link to check the status are not helpful. Overall, communication could be better throughout the entire purchasing process - especially for a product that costs what these saunas do. The communication during the sales process was great, it was after the sale that I felt was lacking.

Ease of assembly: 3
Ease of use: 4
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share such thoughtful feedback. We’re glad to hear the sauna itself has met your expectations and is a quality addition to your home.

We appreciate your feedback and want you to know it has been shared with our team as we continue working to improve the overall cust
omer experience, especially during the delivery and setup phase.

Since your purchase, we’ve also introduced an Order Portal where customers can more easily track order status, shipments, and any backordered items in one place: my.sunlighten.com. We hope this provides added clarity and convenience moving forward.

We truly appreciate you being part of the Sunlighten community and for taking the time to help us improve.

Rated 5 out of 5 stars

Highly recommend!

Ease of assembly: 5
Ease of use: 5
Quality: 5