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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, finding it unresponsive and unhelpful, often ignoring inquiries or providing inadequate solutions. This led to frustration with delivery services, as orders frequently arrived incomplete, damaged, or not at all, with some people reporting long delays and incorrect tracking information. However, some people were satisfied with the products, particularly the filament, praising its quality, consistency, and variety of color options. These customers highlighted that the filament performed well even with high-speed printers and that packaging was excellent. Conversely, a small portion of people felt that the product quality was poor, citing issues like tangled spools, inconsistent diameters, and colors that did not match website descriptions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the high quality,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report issues such as orders not being... See more

Customer service

Customers consistently express extreme dissatisfaction with customer service. Many reviewers report that... See more

Response time

Clients share negative opinions on response time, with many reporting a lack of replies to emails from... See more

Delivery service

People report negative experiences with delivery service, expressing significant dissatisfaction. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Another boycott for Sunlu. Looks like they're running a scam from the other messages here. Ordered 6 rolls, 3 delivered. Full charge. Responded to my first mail then went completely dark. Was my first... See more

Rated 1 out of 5 stars

Waited nearly a month for a filament order, never arrived to this day. Contacted on all the emails listed on the website and social media. Managed to contact a representative on Facebook who just told... See more

Rated 1 out of 5 stars

Purchased 3 spools of PETG from them. One arrived damaged and unusable with an AMS system. Asked their customer service for either a refund or replacement of the single spool and they told me to take... See more

Rated 1 out of 5 stars

One star is way too much! Have an order out for over 3 weeks, which is now partly delivered. Enquiries about the delivery to their customer service are not responded for over a week now. It's 2026 guy... See more


Company details

  1. e-Commerce Service

Written by the company

Professional 3D Printing Filament&Resin Manufacturer. We focus on R&D, Production, and Sales of 3D Printing Supplies.


Contact info

2.0

Poor

TrustScore 2 out of 5

310 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So I did a review a few weeks back that…

So I did a review a few weeks back that covered the old spool SUNLU used. I saw many complaints in the feedback regarding issues with SUNL's new spool so was a little worried if my experience would change. I have come back to advise that the new spool has been no problems at all in the 5 x X1C Bambu units I use 24x7.

I have had no trouble with support as I've only dealt with sales team as I've never needed to log any support issues.

So a 5* star from me for SunLu

November 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Great filament and Resin for the price you pay

Good, cheap, fast! So far over the last 4 years of ordering products from them it has been great!
Good: I have only used their PLA filament and normal resin. The PLA prints great, comes in heavy duty ziplock vacuum bags and has been running on my printers with dozens of spools used before I encounter any issues. The resin works great for what you pay for it.
Cheap: Both resin and PLA are the cheapest around, and you get good quality for what you pay for it.
Fast: Super fast shipping, it usually arrives within 2 or three business days. Really enjoy how fast my orders arrive

October 17, 2024
Rated 5 out of 5 stars

Perfect materials and fast shipping

It's about 3 years that I buy materials (mainly PLA+ and Resin, recently also some PETG) from Sunlu.

The materials are quite good, I never had any problems with the resin.
The PLA+ is a bit more tricky (it depends on the color) as it requires some fine tuning to print properly but this is absolutely not related to the quality, it's something that would happen with any brand.
Also the shipping is really fast, in a matter of a couple of days I have my materials, it's on par with the shipping time from a non-prime Amazon.

I totally recommend the materials from Sunlu.

The only negative thing I can say, is regarding the website which is a bit... chaotic but nothing critical.

October 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Quality/price printing very good

I purchased my Sunlu's Filament since 4 years
They have beautiful colors, very good quality for filament and low price is appreciate
Sunlu is a good suppliers for my company.
I highly recommend Sunlu

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best cost/quality ratio!

I initially used sunlu filaments to save monay, years ago, but spool after spool i saw this company to grow and to improve quality every day!
I now use only sunlu for tpu, pla+ and petg for my Ender 3.
I appreciate very much the costant performances, best cost/quality ratio end also the possibility to buy on different channels at best price.
Hope they will extend filament variety also with special materials, as for standard once the service Is very good.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Consistent quality and great for high speed prints

I'm using Sunlu filaments (including their subbrands) for a good few years now. I went through many other brands and also own few different 3D Printers. One of biggest issues for many companies is consistency for example ordering same type/colour few months later and and having different shade of pink which can be a big issue on bigger prints. Now after getting high speed Bambu 3D printer another challenge was to have a filament which works just fine. Even normal basic PLA or PLA meta from Sunlu works at 200-300mm/s. I've also ordered their High Speed PLA and it works great. Spools are plastic and now they made them reusable. No issues in Bambu AMS. All spools always come neatly winded and with filament clip inside bag. Recommend that brand for price and quality of filament.

October 11, 2024
Unprompted review
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Rated 5 out of 5 stars

I really enjoy Sunlu filament

I really enjoy Sunlu filament. I use primarily the PLA Meta filament and have only had great quality results from it! I print for a business I run so I have used hundreds of rolls at this point and will continue to do so. Highly recommended

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality price but...

Good resin for the price, I think one of the best in the price range. The only flaw, the customer service... Terrible and not very helpful. PLS Sunlu improves this aspect.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great delivery and service

Great delivery and service. Their FDM filaments are always consistent in quality and colour. So setting desired profiles for your machines and using Sunlu filaments gives consistent results every time roll after roll.

October 4, 2024
Unprompted review
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Rated 5 out of 5 stars

I have only used Sunlu for years

I have been using Sunlu filaments for years and have always been happy with the materials. Their store has very low prices compared to Amazon and by waiting for the right time for offers you save a bit more. Good shipping times.

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Uso filamenti sunlu da anni e mi sono sempre trovato bene come materiali. Il loro store ha prezzi molto bassi rispetto ad Amazon e aspettando il momento giusto per le offerte si risparmia qualcosa in più. Spedizioni in tempi buoni.

June 25, 2024
Unprompted review
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Rated 5 out of 5 stars

I always have a great experience with…

I always have a great experience with Sunlu! Extremely great quality filament.Very easy to find their product online. And they always have sales for my 1.75 filament and my resin. Highly recommend can run them 10 out of 10!

October 10, 2024
Unprompted review

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