Sunnamusk London Reviews 

8,498
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, helpful, and knowledgeable, creating a very welcoming and calm atmosphere in the stores without any pressure to buy. People also highlight the exquisite packaging and the wonderful variety of high quality perfumes and oils that receive compliments everywhere. Some reviewers were not happy with the product, mentioning that the fragrance sometimes does not last long or match the tester. A few consumers also noted some minor issues regarding delivery times, unexpected postage charges, or unusual packaging formats for their online orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the fragrances smell incredible and last all... See more

Quality

Customers consistently note positive experiences with quality, highlighting exquisite and long-lasting... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful, polite, and... See more

Service

Users describe positive interactions with service, highlighting staff who are polite, knowledgeable, and... See more

Delivery service

Customers had positive experiences with delivery_service, noting a smooth process from ordering to arrival.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied

Rated 5 out of 5 stars

As soon as we walked in we were greeted by the loveliest member of staff. She talked us through all the fragrances and oils (they all smell incredibly high quality) and eventually I settled on an oil... See more

Company replied

Rated 5 out of 5 stars

I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more

Company replied



Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(8,498)

1,311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great in-store experience

Great in-store experience

August 18, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nnaemeka

Thank you for your wonderful feedback. We’re delighted to hear you had such a great experience in store. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great staff

August 13, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear I.H

Thank you for your lovely feedback. We’re delighted to hear you had a positive experience with our staff. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The team working in Milton Keynes were…

The team working in Milton Keynes were so helpful. Great asset to the company. The products are amazing and last so long. My new go to, thanks

August 13, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Claire

Thank you for your fantastic feedback. We’re delighted to hear the Milton Keynes team were so helpful and made such a great impression. We’ll be sure to pass your kind words on to the team. It’s also wonderful to know you’re loving our products and their longevity, and that Sunnamusk has become your new go-to!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Exceptional service always

Exceptional service always, great products, would highly recommend for all your fragrance needs. First class experience whether in person or online. Absolutely love Sunnamusk products, each and every product is unique and exquisite in quality, long lasting and very affordable.

August 17, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Asha

Thank you for your fantastic feedback. We’re delighted to hear you consistently receive an exceptional experience with us, both in store and online. It’s wonderful to know you love the uniqueness, quality and longevity of our fragrances, and we truly appreciate your recommendation!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Helped in store by Lois who was…

Helped in store by Lois who was absolutely fantastic and so knowledgeable. She was so helpful and interested. She helped us chose the most perfect scents

August 17, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sophie

Thank you for your wonderful feedback. We’re delighted to hear Lois provided such fantastic service and was so knowledgeable and helpful in finding the perfect scents for you. We’ll be sure to pass your kind words on to her!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Simple to drop by as I knew what I…

Simple to drop by as I knew what I wanted and I didn't have to pay for postage, or wait days for delivery.
You would benefit from having a store in Wolverhampton and a store in Cannock McArthur Glen because the main issue is the amount of time in travel to get to a outlet

August 17, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Lance

Thank you for your lovely feedback. We’re pleased to hear that visiting our store made it convenient for you to purchase your favourite fragrance without having to wait for delivery. We also appreciate your suggestion regarding stores in Wolverhampton and Cannock and will pass this feedback on to the relevant team.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Osman in Scandavian mall in Stockholm’s…

Osman in Scandavian mall in Stockholm’s store is very very polite and professional
I will give him 10/10 stars
The perfumes really amazing and of high quality with very high concentration
Strongly recommend this perfumes ,store and ask Osman he will help you definitely in your choice

August 17, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Saman

Thank you for your fantastic feedback. We’re delighted to hear Osman provided such polite and professional service at our Stockholm store. We’ll be sure to share your kind words and 10/10 rating with him! It’s also wonderful to know you’re impressed with the quality of our fragrances.

Kind Regards
The Sunnamusk Team

Rated 2 out of 5 stars

Product can easily be tailored to the…

Product can easily be tailored to the individual requirement. Sometimes 2 different oils when mixed together produce the desired effect.
The sales assistant was not able to do that, saying that all oils are prefilled in the bottles. There are no empty bottles. As a result I only bought 1, gift for elderly person instead of 3 bottles. In future if you train your staff to tailor the product as per customer request, it will definitely increase your sales.
I bought the product but I was not happy with the experience.

August 15, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Iffet

Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoy the flexibility of our fragrance oils and appreciate your suggestion regarding combining different oils.

We’re sorry that our team member was unable to accommodate your request on this occasion. Our fragrance oils are supplied pre-filled and sealed, and our stores are unable to decant or combine oils into other bottles. This is to ensure the quality, presentation and integrity of our products are maintained.

We appreciate your comments regarding staff training and will share your feedback with the relevant team. We’re sorry that this affected your overall experience and hope we can provide a more positive experience for you in the future.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Amazing🌹

Wonderful scent🥰 Lovely and fast service🌹

August 11, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Ina

Thank you for your lovely feedback. We’re delighted to hear you enjoyed the fragrance and received fast, friendly service. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great service

Great service

August 11, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Jasmin

Thank you for your wonderful feedback. We’re delighted to hear you received great service and truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 1 out of 5 stars

Overpriced product

Here’s the revised version:

“Overpriced, with no clear pricing displayed. I had to ask the sales representative for the price, which should be made more transparent. The product is simply too expensive for what it offers. I would recommend going somewhere else for better value for money.”

August 16, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Rana

Thank you for taking the time to share your feedback. We’re sorry to hear you felt our pricing was not clear and that you did not feel our products offered good value for money.

We appreciate your comments regarding price visibility and will pass your feedback on to the relevant team for consideration. We always aim to provide high-quality fragrances at competitive prices and want our customers to feel confident in their purchases.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The young lady was very helpful &…

The young lady was very helpful & polite, loving the Escape fragrance, i also had the amid ambre oil, it was the wrong one, but that was my fault entirely not the young lady, works well with Escape.

Of corse I’ll be back :-)

August 16, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Andrew

Thank you for your fantastic feedback. We’re delighted to hear you’re loving Escape and that the Abid Ambre oil works so well when layered with it. We’re also pleased to hear you had such a helpful experience with our team member. We look forward to welcoming you back!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Quality Service

The staff member who served me was very polite, helpful and knowledgeable.

August 15, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Emily

Thank you for your lovely feedback. We’re delighted to hear you found our team member polite, helpful and knowledgeable. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars
Sunnamusk London logo

Reply from Sunnamusk London

Dear Tri

Thank you for your wonderful feedback. We’re delighted to hear our staff were so helpful. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nothando

Thank you for your lovely feedback. We’re delighted to hear you’re enjoying Black Rose and its beautiful scent!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great service

August 14, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Flori

Thank you for your fantastic feedback. We’re delighted to hear you received great service and truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

First time purchase, I love it

I discovered the fragrance at a stall in Westfield Stratford, where I was given a small scented paper sample. The beautiful fragrance lasted for days, and I loved it so much that I eventually bought it online.

August 10, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Jo

Thank you for your wonderful feedback. We’re delighted to hear the sample you received at Westfield Stratford made such an impression that you decided to purchase the fragrance online. It’s fantastic to know you loved the scent so much, especially after enjoying its longevity!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

When I came the staff immediately began…

When I came the staff immediately began serving me. Asked for a sweet fragrance and I could tell he knew his stuff and gave me the best recommendation. Bought that with no regrets. The stuff’s a bit pricey so be prepared to spend at least £30 bare minimum. Anyway highly recommend all their perfumes are lovely so go visit and don’t be shy

August 13, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Irfan

Thank you for your fantastic feedback. We’re delighted to hear our team member quickly understood what you were looking for and helped you find a fragrance you loved. It’s wonderful to know you left with no regrets, and we truly appreciate your recommendation!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great item wrapped in a nice gift box

Great item wrapped in a nice gift box, fast delivery.

August 12, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Customer

Thank you for your lovely feedback. We’re delighted to hear you were pleased with the presentation of your gift and that your order arrived quickly. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

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