Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more
Company replied
The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more
Company replied
Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more
Company replied
Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Unit 4.8, The Loom, 14 Gowers Walk, E1 8PY, London, United Kingdom
- online@sunnamusk.com
- sunnamusk.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sunnamusk London
jitenra,
We appreciate you sharing your feedback. We are always working to improve our products and your comments are valuable to us.
Best Wishes
The Sunnamusk Team
Reply from Sunnamusk London
Dear Haniye
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with the quality of our products and the fast delivery service!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Hey,
Thank you for your fantastic feedback. We’re thrilled to hear you think our ouds are the best ever!
Kind Regards
The Sunnamusk Team
Amazing perfumes!!
June 22, 2026
Reply from Sunnamusk London
Dear Ela
Thank you for your lovely feedback. We’re delighted to hear you are enjoying our amazing perfumes!
Kind Regards
The Sunnamusk Team
The staff were responsive and assisted…
The staff were responsive and assisted me to make a good choice.
June 10, 2026
Reply from Sunnamusk London
Dear Mr E e
Thank you for your wonderful feedback. We’re pleased to hear our team were responsive and helped you make the right choice for your fragrance purchase.
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Maureen
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with the customer service you received!
Kind Regards
The Sunnamusk Team
Very helpful with offers available
Very helpful with offers available. And friendly and helpful
June 20, 2026
Reply from Sunnamusk London
Dear Sarah
Thank you for your lovely feedback. We’re pleased to hear our team were friendly, helpful, and able to assist you with the offers available.
Kind Regards
The Sunnamusk Team
Good staff, service and product is worth it. Reasonable price for the profuct
Good staff. Patient enough to show and explain different products and very welcoking in nature.
Products are satisfactory. Bought it for a friend too as a gift. My friend loves it too.
Thanks
June 17, 2026
Reply from Sunnamusk London
Dear Finny
Thank you for your fantastic feedback. We’re delighted to hear our team took the time to explain the different products and made you feel welcome. It’s wonderful to know both you and your friend are enjoying your fragrances!
Kind Regards
The Sunnamusk Team
Products are exciting and sensuous
Products are exciting and sensuous ! Offers are good , speedy delivery and you can get them gift wrapped for free , making them extra special
June 19, 2026
Reply from Sunnamusk London
Dear Carol
Thank you for your wonderful feedback. We’re thrilled to hear you enjoy our products, offers, speedy delivery, and complimentary gift wrapping service that makes every purchase that little bit more special.
Kind Regards
The Sunnamusk Team
Friendly welcoming staff
Friendly welcoming staff. Excellent product and with a discount too
June 21, 2026
Reply from Sunnamusk London
Dear Sara
Thank you for your lovely feedback. We’re delighted to hear you received a warm welcome, enjoyed the product, and were able to take advantage of a discount too!
Kind Regards
The Sunnamusk Team
I bought a levanto perfume and oil from…
I bought a levanto perfume and oil from the store in Westfield Stratford for almost £77, and in my opinion it is not worth the money.
The staff claimed it smells like Creed, but it is nowhere near Creed in terms of quality or scent. The fragrance is also very weak. You have to spray a large amount just to notice it, and even then it only seems to stay on clothes for a couple of hours.
For the price, I expected much better performance and longevity. Unfortunately, I was very disappointed with this purchase and would not recommend it.
June 17, 2026
Unprompted review
Reply from Sunnamusk London
Younes Essafri,
We sincerely appreciate you sharing your detailed feedback regarding your recent purchase of the Levanto perfume and oil from our Westfield Stratford store. We are truly sorry to hear that the fragrance did not meet your expectations in terms of scent quality, strength, and longevity, especially given the price point. We understand your disappointment when a product does not deliver on its promises, and we regret that your experience was not a positive one. Your comments about the comparison to other fragrances and the performance are very important to us, and we will be reviewing them internally with our team. We value your input as it helps us to improve our products and the information we provide.
Best Wishes
The Sunnamusk Team
Reply from Sunnamusk London
Dear Abdul
Thank you for your feedback. We’re pleased to hear you received great service!
Kind Regards
The Sunnamusk Team
Nice boutique store in Bluewater…
Nice boutique store in Bluewater shopping center. The recommended perfume /oud aftershave was perfect for what i wanted.
June 9, 2026
Reply from Sunnamusk London
Dear Iqbal
Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your visit to our Bluewater store and that the recommended fragrance was exactly what you were looking for.
Kind Regards
The Sunnamusk Team
The sales assistants was really helpful…
The sales assistants was really helpful and kind. She listened to what I wanted and helped me choose a beautiful scent for my husband.
June 20, 2026
Reply from Sunnamusk London
Dear Haroon
Thank you for your lovely feedback. We’re pleased to hear our sales assistant listened carefully to what you were looking for and helped you choose the perfect fragrance for your husband.
Kind Regards
The Sunnamusk Team
product
the packaging was beautiful. the scents were incredible and you could smell it before you could even open the box which was actually quite surprisingly nice. the product arrived quite quickly-ish
June 15, 2026
Reply from Sunnamusk London
Dear Shakira
Thank you for your lovely feedback. We’re delighted to hear you enjoyed the beautiful packaging and incredible scents, and that the fragrance experience started even before opening the box! We’re also pleased to hear your order arrived promptly.
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Bob
Thank you for your wonderful feedback. We’re delighted to hear you love our oils and look forward to welcoming you back for your next purchase!
Kind Regards
The Sunnamusk Team
Popped in to the Bristol store to ask…
Popped in to the Bristol store to ask some advice about fragrance oils, really helpful staff. A week later I went back to purchase a particular fragrance that I had discovered the week before via a sample that had been sprayed on a card whilst in store - Wood De Amber - which smelt amazing! Whilst I was there I also purchased Arabian Nights fragrance oil, as being paired with Wood De Amber smelt unreal, loved it. Also made another purchase whilst there as the member of staff, who was really helpful and friendly, put a little bit of oil on a card and I loved it immediately, Evanto. Overall my experience at the store was a pleasant one, and having shopped there before I knew it would be.
June 14, 2026
Reply from Sunnamusk London
Dear Mr M Jones
Thank you for your fantastic feedback. We’re delighted to hear that our Bristol team were so helpful in guiding you through our fragrance oils and helping you discover some new favourites. Wood De Amber, Arabian Nights, and Evanto are wonderful choices, and it’s great to hear you enjoyed experimenting with layering combinations. We truly appreciate your continued support and look forward to welcoming you back again soon.
Kind Regards
The Sunnamusk Team
It's very good quality!
It's very good quality!! But it's not like I bought always in the city centre Birmingham I used for long hour's because its is my favorite for longer !!!but that I bought online its only for short periods can stay.. however it's my number one choice and the smell👃 oh 👌
June 18, 2026
Reply from Sunnamusk London
Dear Lina
Thank you for your feedback and for your continued support of Sunnamusk. We’re delighted to hear that our fragrances remain your number one choice and that you still love the scent. We’re sorry to hear that your recent online purchase did not seem to last as long as previous purchases from our Birmingham City Centre store, and we appreciate you taking the time to share your experience with us.
Kind Regards
The Sunnamusk Team
Helpful workers
The workers were very kind and respectful, they helped me out without being pushy and gave me a wide variety of products to test.
June 13, 2026
Reply from Sunnamusk London
Dear Ugne
Thank you for your wonderful feedback. We’re delighted to hear our team were kind, respectful, and gave you plenty of opportunity to explore our range without feeling pressured. We hope you continue to enjoy your fragrances!
Kind Regards
The Sunnamusk Team
Please bring back Shaf X, it deserves to Stay
This is rather a plea.
I am genuinely heartbroken to hear that Shaf X has been discontinued and not be found in any store. It is, without a doubt, one of the most beautiful, comforting, unforgettable and unique fragrances I have ever experienced.
I kindly and sincerely ask that you reconsider this decision. There are many of us who deeply love and cherish this fragrance, and it would mean so much to see it return or remain part of your collection. Please don’t let such a special creation disappear.
Thank you for creating something so memorable, and I truly hope Shaf X finds its way back. I tried 2 other alternatives as recommended-(Golden Dust & Night Illusion), unfortunately I couldn’t continue using as I want to remain consistent with Shaf x.
June 25, 2026
Unprompted review
Reply from Sunnamusk London
Hey!
Thank you for taking the time to share your feedback and your passion for Shaf X. We completely understand how disappointing it is when a favourite fragrance is no longer available, especially one that has become such a personal signature scent.
We truly appreciate your kind words about Shaf X and your loyalty to the fragrance over the years. Your feedback and request for its return will be shared with our team.
Kind Regards
The Sunnamusk Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.