Sunnamusk London - Aldgate Reviews 221

TrustScore 4 out of 5

4.2

2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB


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Rated 5 out of 5 stars

We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... See more

Company replied

Rated 2 out of 5 stars

Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... See more

Company replied

Rated 5 out of 5 stars

Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • 2, 75 Whitechapel Road, Shadwell, E1 1DU, London, United Kingdom

4.2

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very quick and easy to order a gorgeous…

Very quick and easy to order a gorgeous product and delivered super quickly x

October 24, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi Emma,

Thank you for your kind words! We’re delighted that you found the ordering process quick and easy, and that your product arrived so promptly.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Product Satisfaction

The salesman was quite pleasant, patient, knowledgeable and helpful.

October 28, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi Glenis,

Thank you for your lovely feedback! We’re so pleased to hear that our team provided you with a pleasant and helpful experience. We’ll be sure to pass along your kind words.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

There was a small error made

There was a small error made , but they dealt with it with accountability, capmness and assurance.

Heaven on earth - BEST SCENT EVERRRRR

October 22, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Nameer,

We're happy to hear that the scent is heavenly for you. We appreciate your positive feedback and that our team handled the error to your satisfaction with such care.

Best Wishes
The Sunnamusk Customer Care Team

Rated 4 out of 5 stars

Great customer care

Great customer care, they were very patient with me as I took my time testing out all the oils.

I just wish they would let us choose our own combos in the mini packs.

October 10, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Bernice,

We're glad you appreciated our team's patience while exploring our oils. Thank you for the suggestion regarding mini pack customization; we'll consider this for future improvements.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Rashmeet,

We're happy you had a great experience. Thank you for letting us know; we appreciate your feedback.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Friendly

The person who was in the store that day was really friendly and helped me find my perfect scent for myself.

October 10, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi Shifa,

Thank you for your lovely review! We’re so glad our team could help you find your perfect scent and make your visit enjoyable.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Truly Excellent

Another purchase, another excellent purchase. First class men’s aftershave, fast delivery, lovely packaging,excellent communication , such a professional company.

October 6, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi Christopher,

Thank you so much for your continued support and for leaving such a lovely review. We’re delighted to hear you were pleased with your purchase, packaging, and our service — it means the world to us!

We look forward to serving you again soon.

Best regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

A gem of a shop with purpose and passion

I recently visited the Sunnamusk Aldgate branch to find gifts for my Mother and brother — and ended up leaving with something for myself too! I was instantly drawn to Abid Ambre and couldn’t resist going back the next day to treat myself. Addictive scent!

The team there — a group of young brothers and sisters — were incredibly friendly, helpful, and welcoming. They made the experience personal and enjoyable, so thank you.

What really sealed the deal for me, though, was knowing that Sunnamusk, and specifically Kazi Ashikur Rahman and brothers have publicly shown support for the Palestinian cause. I had considered buying from a big-name brand, but most of those are on the boycott list — so I made the choice to keep my money in-house and support a business that aligns with my values, thanks for your support and use your voice for the voiceless!

To the lovely staff at Aldgate: please don’t be shy to share your names and ask happy customers to leave you reviews. You deserve the recognition!

Highly recommend — for the scents, the service, and the stand they take.

September 23, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi RHaq,

Thank you so much for your thoughtful review! We’re thrilled to hear you enjoyed your visit to our Aldgate branch and found the experience personal and welcoming. We’re also grateful for your support and recognition of the values we stand for. Your kind words will be shared with the team — they’ll be overjoyed!

Best regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Fantastic products

Fantastic services, I bought Evanto and. Victory for myself and Amber Rose for my wife.
I have had 4 previous bottles of Evanto, and I have never had so many good comments as I do when i am wearing this.

September 26, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi MR LEE ADAMS,

Thank you for your kind words! We’re thrilled that Evanto, Victory, and Amber Rose are bringing so many compliments your way. Your support and loyalty mean a lot to us.

Best regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Outstanding fragrances and will be my…

Outstanding fragrances and will be my go to forever!

September 11, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Iain,

Thank you for your wonderful feedback! We’re thrilled that you enjoy our fragrances so much and that Sunnamusk has become your go-to.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

This is my 3rd btl ,will continue to…

This is my 3rd btl ,will continue to get it online.

September 11, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Jennifer,

Thank you for your continued support! We’re delighted this is already your third bottle and that you’ve chosen to keep returning to Sunnamusk.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 4 out of 5 stars

Smells Nice

Long lasting smell

September 3, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Olumese,

Thank you for your feedback! We’re glad to hear you’re enjoying the long-lasting scent of our fragrances and hope to make your next experience a 5-star one.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Amazing products amazing prices and…

Amazing products amazing prices and fast delivery sunnamusk are just amazing

August 29, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Matthew,

Thank you for your lovely feedback! We’re delighted you’re happy with our products, prices, and delivery.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Customer service was brilliant

Customer service was brilliant

August 9, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi m r,

Thank you for taking the time to leave us such lovely feedback. We’re so pleased to hear you had a brilliant experience with our customer service team. Your support is truly appreciated, and we look forward to serving you again soon.

Warm regards,
The Sunnamusk Team

Rated 1 out of 5 stars

The smell goes off quickly

The smell goes off quickly

August 8, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Nafis Imtiaz,

We appreciate your feedback and we're sorry the scent faded quickly. You may have got a faulty product, please come into store with the product and receipt. We'll investigate this issue.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

The customer service provided by…

The customer service provided by Hafizullah H was great, the scents are amazing, got 2 new ones!

August 6, 2025
Unprompted review
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Maham,

We're happy to hear that you enjoyed the amazing scents and had a great experience with our service. Thank you for letting us know about your new purchases!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

From order to delivery just a couple of…

From order to delivery just a couple of days excellent service..

July 23, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Thank you, Steve! We're glad to hear your order reached you quickly and efficiently. We pride ourselves on delivering both excellent service and exceptional fragrances. Hope to see you back again soon!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

The staff where very helpful in helping…

The staff where very helpful in helping me choose my perfumes to give out for gifts
hafiz ullah and a young sister were very nice and polite in approach
Highly recommend

July 26, 2025
Unprompted review
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Thank you so much, Riju! We're so pleased our team were able to assist you so well. Helping you find the perfect gifts is what we're here for, and your kind words mean a lot. We truly appreciate the recommendation!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Sunnah Musk Whitechapel

I was helped by a wonderful lady at sunnah musk in Whitechapel (Tahmina) she was ever so patient with me and my choices as this was a gift for my new sister in law. Thank you, love the scents!

July 19, 2025
Unprompted review
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hey Samina,

Thank you so much for your lovely feedback! We’re happy Tahmina could help you find the perfect gift for your sister-in-law. Enjoy the scents!

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

the customer service it is perfect and…

the customer service it is perfect and the perfumes they are higher quality

July 1, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi Nawaf,

We’re so grateful for your kind words — thank you! It’s wonderful to know we delivered both great service and exceptional fragrance.

Kind regards,
The Sunnamusk Team

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