Sunnamusk London - Brighton Reviews 25

TrustScore 4.5 out of 5

4.4

Churchill Square Shopping Centre, BN1 2TE Brighton and Hove, England, GB


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Rated 5 out of 5 stars

Sunnamusk perfumes are a bit different from the usual names and smell amazing. I always get comments when I wear my favourite fragrance, Amber Rose, and I always recommend Sunnamusk. I was told recen... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from all staff and by far most amazing smelling fragrance’s I’ve ever smelt, I’ve tried so many around the world and have purchased lot of moneys worth of oils and purfumes in my l... See more

Rated 5 out of 5 stars

A friendly salesman in the Brighton shop suggested some fragrances I really liked following a chat about what I liked, I returned to the store when they ran out & another friendly salesman suggested... See more

Company replied

Rated 2 out of 5 stars

I visited the Sunnamusk Brighton store on Friday. Although slightly tucked away, the store offered a delightful array of Arabian scents, enough to attract anyone who appreciates a signature fragranc... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • Churchill Square Shopping Centre, BN1 2TE, Brighton and Hove, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Gorgeous perfumes that get noticed!

Sunnamusk perfumes are a bit different from the usual names and smell amazing. I always get comments when I wear my favourite fragrance, Amber Rose, and I always recommend Sunnamusk.
I was told recently in the Brighton store that Amber Rose was out of stock everywhere and settled down to wait for new stock to arrive... how pleased was I when I received an email informing me it was back in stock and now in the bigger 100ml size!! Perfect!

April 23, 2026
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Dear Sue

Thank you for your wonderful feedback. We’re delighted to hear that Amber Rose remains your favourite fragrance and that you continue to receive so many compliments. It’s fantastic to know you were pleased to see it back in stock, especially in the new 100ml size — we really appreciate your continued support and recommendation of Sunnamusk!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Dear Jafar

Thank you for your wonderful feedback. We’re delighted to hear that our staff were very helpful!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The woman in the Brighton store…

The woman in the Brighton store really knows how to sell 😂👍 10/10

Might go there for just a talk and smelling knew stuff but I still end up buying something 😂

January 24, 2026
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Reply from Sunnamusk London - Brighton

Dear Harry

Thank you for your fantastic review! We’re delighted to hear you enjoyed your visit to our Brighton store and had such a fun experience with the team. We look forward to welcoming you back again soon!

Kind Regards
The Sunnamusk Team

Rated 3 out of 5 stars

brighton store

brighton store. lady staff very friendly but i always have to ask what specials are on as they dont willingly advertise them in shop. can be very annoying.

January 10, 2026
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Reply from Sunnamusk London - Brighton

Hi Carol,

Thank you for your feedback. We’re pleased to hear you found our Brighton team friendly and appreciate your comments regarding in-store promotions. Your feedback has been noted and will be shared with the team to help improve the customer experience.

Kind regards,
The Sunnamusk Team

Rated 5 out of 5 stars

A big thanks to all the staff at…

A big thanks to all the staff at sunnamusk Brighton
Very helpful people

January 10, 2026
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Hi Stephen,

Thank you for your kind words! We’re thrilled our team at Brighton could provide a helpful and welcoming experience.

Kind regards,
The Sunnamusk Team

Rated 5 out of 5 stars

Back for more

A friendly salesman in the Brighton shop suggested some fragrances I really liked following a chat about what I liked, I returned to the store when they ran out & another friendly salesman suggested some other options but I preferred what I was used to. I bought a larger bottle to last longer, got a free candle & have also previously bought some variety sample packs that were great

October 14, 2025
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Reply from Sunnamusk London - Brighton

David,

We're happy to hear that you enjoyed your experience in our Brighton shop. It's great to know that our team members were helpful in suggesting fragrances you liked, and that you were pleased with your purchase and the candle. We appreciate your positive feedback regarding the sample packs as well.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Hi Brex,

We’re delighted you enjoyed both our service and perfumes. Thank you for your support, and we look forward to serving you again soon!

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Really nice staff

Really nice staff, very kind

July 7, 2025
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Hey Leila,

Thank you for the kind words about our staff! We’re glad you had a positive experience with us.

Kind regards,
The Sunnamusk Customer Care Team

Rated 4 out of 5 stars

The workers where so patient polite

The workers where so patient polite

July 6, 2025
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Hi Leon,

Thank you so much for your lovely feedback! We're really pleased to hear our team made a positive impression with their patience and politeness. If there's anything we could’ve done to make it a full 5-star experience, we’d love to hear your thoughts.

Warm regards,
The Sunnamusk Team

Rated 5 out of 5 stars

The customer service was amazing

The customer service was amazing. They were so patient with me whilst I tried everyyy scent to find the one I really liked. But what really made them stand out to me was when I had to come back a few days later after my purchase because my whole bottle spilled out, and they immediately gave me a new one. They are the best!

May 23, 2025
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Hey KK,

Thank you for your kind words and for sharing your experience. We’re glad we could resolve the issue quickly and make your experience a positive one!

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Scent is great

Scent is great, person in store was super helpful

May 25, 2025
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Hey Jaydon,

We appreciate your lovely review! It’s great to know our in-store team was super helpful in guiding you to a scent you love.

Kind Regards
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Lasts and smells amazing!

Lasts and smells amazing! I love this place and discovered them via brighton, they are amazing

May 16, 2025
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Hey Darknatious,

Thank you! We’re so glad you found us in Brighton and that our scents made a lasting impact.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff and…

Friendly and knowledgeable staff and didn't feel pressured to buy

April 26, 2025
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Thank you, Roger! We’re glad our team made your visit relaxed and enjoyable.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Exceptional service from all staff and…

Exceptional service from all staff and by far most amazing smelling fragrance’s I’ve ever smelt, I’ve tried so many around the world and have purchased lot of moneys worth of oils and purfumes in my life time but this is the best every where I go I get stopped and asked what I’m wearing and am glad to share to give others the same feeling as my self to smell and feel this beautiful wearing the oils and purfumes. Thank you for making this happen! Truly happiness in a bottle!

April 14, 2025
Rated 1 out of 5 stars

Literally the worst smell in the world

The first thing is, I find it so offensive as I walk through the doors of Churchill Square. All I can smell is that repulsive smell it smells like sweet vomit. This place should have doors!
I wish they’d remove it from Churchill Square. YUCK

October 7, 2024
Unprompted review
Sunnamusk London - Brighton logo

Reply from Sunnamusk London - Brighton

Hi,

Thank you for sharing your feedback. We’re sorry to hear that the fragrance didn’t appeal to you. Our goal is to provide a welcoming atmosphere for all our customers, and we understand that scent preferences are personal. We’ll take your comments into consideration as we continue to refine the experience we offer.

If you have any further concerns or suggestions, please feel free to reach out.

Best regards,
Sunnamusk Customer Care Team

Rated 5 out of 5 stars

During a shopping trip

During a shopping trip, I was introduced to a selection of new fragrances. After receiving scented cards, I continued browsing, but one scent stood out: Golden Dust. Its refined and elegant character caught my attention, compelling me to return immediately and try it on my skin.
After testing several options, the choice was clear. The fragrance has excellent longevity and a timeless sophistication. The staff were incredibly courteous and professional, also informing me about an exclusive promotion and the loyalty programme.
I purchased two bottles and will undoubtedly repurchase it. A distinctive, sophisticated fragrance—highly recommended.

March 10, 2025

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