Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more
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Location
Switch locationOpposite Office, Main Entrance, M4 1AZ Manchester, GB
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Bought a 100ml scent, then had a reaction. The kiosk pointed me towards online customer support and online customer support pointed me back to the kiosk. Ended up going back to the kiosk, and they cou... See more
Company replied
I purchased Abid Ambre and Golden Dust in SunnaMusk Manchester Arndale. The testers both smelt amazing and quite unique. Hope the purchased ones smell as good and are very long lasting when they're us... See more
Love this place. Evanto and Enigma I purchases however going back for Amber Rose 🌹
Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Opposite Office, Main Entrance, M4 1AZ, Manchester, United Kingdom
4.4
Excellent
77 reviews
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Love this place
Love this place. Evanto and Enigma I purchases however going back for Amber Rose 🌹
June 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a 100ml scent
Bought a 100ml scent, then had a reaction. The kiosk pointed me towards online customer support and online customer support pointed me back to the kiosk. Ended up going back to the kiosk, and they could find no resolution for me nor a refund. Now I have a scent I am unable use.
June 12, 2026
Reply from Sunnamusk London - Manchester Arndale
Kyle,
We are truly sorry to hear about the reaction you experienced and the difficulty you faced in finding a resolution. We understand how frustrating it must be to have a product you cannot use, and we appreciate you bringing this to our attention. We are reviewing our internal processes to prevent such miscommunications in the future.
Best Wishes
The Sunnamusk Team
Abid Ambre
Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers. I wish they did like 15ml trial sizes of the perfumes so you can try different ones, there's only 5 in the discovery set and they have so much more than 5.
June 9, 2026
Reply from Sunnamusk London - Manchester Arndale
Dear Carol
Thank you for your wonderful feedback. We’re thrilled to hear you love Abid Ambre and are enjoying the benefits of our membership rewards. We also really appreciate your suggestion regarding 15ml trial sizes — we’ll be sure to pass this on to our team for consideration.
Kind Regards
The Sunnamusk Team
Dear Sunnamusk Team,
Dear Sunnamusk Team,
I wanted to take a moment to express my sincere thanks and appreciation for the outstanding service I have received from your company over the years.
I have been a loyal and valued customer of Sunnamusk for many years, and while I have always enjoyed the quality of your products, a recent experience at your Manchester Arndale Centre store prompted me to reach out personally.
During my visit, I was assisted by a young gentleman whose customer service was truly exceptional. He was knowledgeable, professional, friendly, and went above and beyond to make my shopping experience enjoyable. His passion for the brand and commitment to helping customers was evident, and he is a real credit to your team.
In fact, I was so impressed by both the service and the products that I recently returned to purchase a second batch. Experiences like this are one of the reasons I continue to choose Sunnamusk year after year.
I often make purchases through my wife's account as she purchases from you aswell.
I simply felt it was important to take the time to recognise excellent customer service when I receive it. Please pass on my thanks and appreciation to the Manchester Arndale Centre team, especially the young gentleman who assisted me.
Thank you once again for consistently providing wonderful products and excellent customer care. I look forward to continuing as a customer for many years to come.
June 6, 2026
Reply from Sunnamusk London - Manchester Arndale
Dear Mike
Thank you for taking the time to share such thoughtful feedback. We are truly grateful for your loyalty over the years and are delighted to hear that your recent experience at our Manchester Arndale store was so memorable. It’s wonderful to know that the young gentleman who assisted you provided such exceptional service and represented the brand with professionalism and passion. We will be sure to pass your kind words on to the Manchester Arndale team. Thank you once again for your continued support and for recommending Sunnamusk to friends and family. We look forward to serving you for many years to come.
Kind Regards
The Sunnamusk Team
Excellent product
Excellent product and lovely design and quality
Especially the oil bottle
April 20, 2026
Reply from Sunnamusk London - Manchester Arndale
Dear Fatima
Thank you for your wonderful feedback. We’re delighted to hear you are happy with the product, design, and quality, especially the oil bottle!
Kind Regards
The Sunnamusk Team
Good customer relations.
March 6, 2026
Reply from Sunnamusk London - Manchester Arndale
Dear Ludare
Thank you for your lovely feedback. We’re delighted to hear you had a positive experience with our customer Service!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London - Manchester Arndale
Dear Steve,
Thank you for your feedback! We’re thrilled to hear you’re enjoying the lasting fragrance, quick delivery, and great value.
Best Wishes,
The Sunnamusk Customer Care Team
Beautiful fragrances
Beautiful fragrances. Amazing service online. Amazing service at the store. Highly recommend, fragrance has lasted for hours. And they’re all individual unique and beautiful.
September 1, 2025
Reply from Sunnamusk London - Manchester Arndale
Dear Hayley,
Thank you for your lovely feedback! We’re delighted you’re enjoying the unique fragrances and excellent service both online and in-store.
Best Wishes,
The Sunnamusk Customer Care Team
Customer service was excellent
Customer service was excellent. Didn't feel rushed at all gent was very patient and polite. Everyone loved there presents and the oils lasted for 2 days on my skin . Can't wait for my next purchase 🤗
July 31, 2025
Reply from Sunnamusk London - Manchester Arndale
Aaliyah,
We're glad you enjoyed your experience and that everyone loved their presents! We appreciate your kind words regarding our customer service and the longevity of the oils. Thank you for your positive feedback; we look forward to your next purchase!
Best Wishes
The Sunnamusk Customer Care Team
The customer service is like no other
The customer service is like no other. Get back to you straight away and always with a resolution.
Thank you
July 14, 2025
Reply from Sunnamusk London - Manchester Arndale
Hey!
Thank you so much, Chanel, for your kind words! We're thrilled to hear our team made a great impression — we're always here to help. 💛
Best Wishes
The Sunnamusk Customer Care Team
…Samples of product given freely.
I have samples given to me by your sales representative on a number of occasions during my visit to Manchester shopping centre. DO NOT STOP THIS. THIS IS WHAT TRIGGERS MY PURCHASE. THANK YOU.
April 12, 2025
Reply from Sunnamusk London - Manchester Arndale
Thank you, Basirat! We’re thrilled the samples helped you discover your favourites. We truly appreciate your support and feedback!
Kind Regards,
The Sunnamusk Customer Care Team
The number 1 go to brand for unique posh fragrances
Do you want to get yourself a fragrance that’s going to get lots of attention and stands out from the crowd? Now we all know we love a Dior savage or a bleu de Chanel but it’s so common nowadays.
It was only a few years back I discovered Sunnamusk in Manchester Arndale and since buying my first bottle of abid ambre it’s been my number one fragrance choice for going out. The smells are genuinely beautiful, unique and long lasting, presentation from store to box is just rich and exciting every time I go back for more!!
Today I laid my hands on their 15 year anniversary box at £90 and the lady in store was kind enough to offer me an additional candle free of charge which I’m so excited to use.
If you’re a man or woman tempted to try sunnamusk whether it’s an online or instore buy you MUST BUY AMBER ROSE, my all time favourite and it gets me the most compliments!
Highly highly recommend
November 1, 2024
Unprompted review
I love golden dust it really suits me…
I love golden dust it really suits me and I was surprised to see vanilla I hate vanilla but it’s only an undertone everyone remarks on how I smell a man walked passed me the other day and turned round and said can I just tell you that you smell gorgeous that doesn’t often happen when you’re 66 x
September 23, 2024
Very Nice presentation and very nice…
Very Nice presentation and very nice staff.
Products are fantastic!
August 27, 2024
My third lot of samples i absolutely…
My third lot of samples i absolutely love them to take out on a night out
And my last lot are for my holiday
June 3, 2024
They are ideally very nice smell
They are ideally very nice smell. Unfortunately, they have lost their quality. A few years ago, the oil used to be think, now watery. Also, the smell could last for days, not so any longer. I went to their Manchester store to complain, they advised I write a review. Am not longer impressed.
June 9, 2024
Unprompted review
Reply from Sunnamusk London - Manchester Arndale
Dear George,
Thank you for bringing this to our attention. We're sorry to hear about your recent experience with our products not meeting your expectations. We understand your disappointment regarding the changes in the oil consistency and the longevity of the scent compared to previous years.
Your feedback is crucial for us to address any issues and improve our products. We apologise for any inconvenience caused when you visited our Manchester branch. We value your loyalty and would like to make things right.
Please reach out to us directly so we can further discuss your concerns and find a solution that meets your satisfaction. Your satisfaction is important to us, and we appreciate your continued support.
Warm regards,
The Sunnamusk Team
Staff very helpful and friendly.
Staff very helpful and friendly.
Downside was that there was quite a restricted choice of perfumes available including the choices that my wife would have bought
Accept that the perfume could have been available in the coming days but as we are not in the area again in the near future it was slighty disappointing that her preferred choices were not available
April 29, 2024
Reply from Sunnamusk London - Manchester Arndale
Dear David,
Thank you for your feedback and for sharing your experience with us. We're glad to hear that our staff was helpful and friendly during your visit.
We apologise for the limited choice of perfumes available during your recent visit. We understand that it can be disappointing when preferred choices are not in stock, especially when you're not in the area frequently. Please know that we appreciate your understanding and will take your comments into consideration to improve our service.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.
Warm regards,
Customer Service
Sunnamusk London
Product quality and Customer Service
It’s worth to spend money there, and customer service is really good and cooperative. They provide ease for replacement. Highly recommended.
March 22, 2024
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