Sunnamusk London - Nottingham Reviews 34

TrustScore 4.5 out of 5

4.5

Victoria Centre, Lower Parliament St., NG1 3QN Nottingham, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff are extremely very helpful and really work hard to find you that perfect fragrance. Nothing was to much effort, they happily went through all my choices and helped me narrow down for a gif... See more

Rated 5 out of 5 stars

Sales guys literally exposed me to all products that had my favourite Amber Rose scent.... just happy to have them in the middle of Nottigham. Didn't realise they did the oil too. I'll be back at xmas... See more

Company replied

Rated 5 out of 5 stars

Danny at Nottingham was a great help for me discovering a new scent as I was looking for a new scent for my Father’s birthday. He made the process very fun and interesting by showing me the many mixtu... See more

Company replied

Rated 5 out of 5 stars

Sunnamusk have unique Perfumes & Oils that no one else can produce. Longevity, Silage, Projection at the highest high-end you can receive.

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • Victoria Centre, Lower Parliament St., NG1 3QN, Nottingham, England, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good customer care.

Good customer care.

December 13, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hi Griffiths,

Thank you for your feedback — we’re glad to hear you were happy with the customer care you received.

Kind regards,
The Sunnamusk Team

Rated 4 out of 5 stars

Good

Nice perfume

November 16, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hi Lina,

Thank you so much for your lovely review! We're really glad to hear you like the perfume.

If you ever need any help or recommendations, we're always here for you.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Sales guys literally exposed me to all…

Sales guys literally exposed me to all products that had my favourite Amber Rose scent.... just happy to have them in the middle of Nottigham. Didn't realise they did the oil too. I'll be back at xmas

November 1, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hi Chris,

Thank you for your fantastic review! We’re so glad our team could help you explore our Amber Rose products and introduce you to our oils. We look forward to welcoming you back at Christmas!

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Superb Customer service

Staff was very friendly and quick to point out fragrances that suited me and family. Provided great service and price

October 27, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Thank you so much, Yasar! 🌟 We’re delighted to hear you and your family enjoyed your experience and found fragrances you loved. It means a lot to our team to know our service made a difference. We look forward to welcoming you back soon!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

The people serving were nice and had a…

The people serving were nice and had a good conversation with me. They were very helpful and they didn’t make me wait for long

October 7, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hi Esther,

Thank you for your lovely review! We’re delighted to hear our team was helpful and made your visit enjoyable. We look forward to welcoming you back soon!

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Unique Scents

Sunnamusk have unique Perfumes & Oils that no one else can produce. Longevity, Silage, Projection at the highest high-end you can receive.

September 23, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hi MM,

Wow – what an amazing review! We’re so glad you appreciate the uniqueness and lasting quality of our perfumes and oils. Thank you for sharing such kind words.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Loved the perfume. Tried quite a few before deciding, she was extremely patient. Very good value.

September 25, 2025
Unprompted review
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hi Mary,

Thank you for your lovely feedback! We’re thrilled to hear that our staff were helpful and patient while you explored our scents, and that you enjoyed your purchase.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Great Shopping Experience

Danny at Nottingham was a great help for me discovering a new scent as I was looking for a new scent for my Father’s birthday. He made the process very fun and interesting by showing me the many mixtures I could look for and would enjoy.

August 22, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Dear Mr Emmanuel,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that Danny was able to make your fragrance shopping experience fun and enjoyable, and that you found a scent perfect for your Father’s birthday. Your kind words mean a lot to us!

Best Wishes,
The Sunnamusk Customer Care Team

Rated 1 out of 5 stars

Fragrance different on my skin

I tried the oil I purchased on a sample card and liked it so purchased it. When I got home with my purchase and wore it on my skin for the first time I realised that I really don't like it, infact it gives me a headache.

August 23, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hi Elizabeth, thank you for sharing your feedback. We’re sorry to hear that the fragrance didn’t work out for you as you’d hoped. Scents can sometimes develop differently on the skin compared to on a sample card, and we completely understand how this might have felt disappointing. Please don’t hesitate to reach out to our Customer Care team, who will be more than happy to assist you further.

Kind regards,
Sunnamusk Customer Care

Rated 4 out of 5 stars

We purchased perfume Oil and the…

We purchased perfume Oil and the quantity was less than the mentioned on the bottle. It is very unfortunate to see from your company.

August 13, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hey,

Thank you for your feedback. We’re very sorry to hear about the issue with the perfume oil quantity. We take matters like this seriously and would like to look into it further. Please feel free to reach out to us directly so we can make this right.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Amazing

Wide range of products highly recommend. Once you get these products you will definitely want to get them again.

July 27, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Thank you for your lovely review, Rehana! We're thrilled to know you love the range and keep coming back for more — that's the biggest compliment we can receive.

Best wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

The staff were so helpful and helped us…

The staff were so helpful and helped us pick the perfect gift

July 26, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

We’re delighted to hear that our team helped you find the perfect gift, Farah! Thank you for your kind words.

Best wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

It was a great experience

It was a great experience. Catherine was great with understanding what I was looking for and making great suggestions! Thoroughly made the experience amazing!

May 15, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hey Alli,

We’re delighted Catherine made your experience amazing! Thank you for your kind words.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Beautiful fragrances

Stunning fragrances

May 10, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Hey Aanisah,

Thank you! We’re so happy you think our fragrances are stunning.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

This perfume lasts hours much longer…

This perfume lasts hours much longer than my usual Chanel perfume! Love it !
The young guy who served us in Nottingham was a star, so knowledgeable about everything and how it works etc etc. He was the reason we made a purchase !

May 3, 2025
Sunnamusk London - Nottingham logo

Reply from Sunnamusk London - Nottingham

Thank you, Mandy! We’re thrilled you’re enjoying your long-lasting scent—and we’ll pass on your lovely feedback to our Nottingham team.

Kind Regards,
The Sunnamusk Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look