Sunnamusk London Reviews 

8,396
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,323 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful presentation of the fragrances and oils, often noting their long-lasting nature and the numerous compliments received. The staff are frequently highlighted for being incredibly helpful, kind, and knowledgeable, providing excellent, pressure-free service. Reviewers also appreciate the quick and prompt delivery, with products arriving securely and beautifully packaged. However, some people were dissatisfied with the longevity of certain fragrances, noting they did not last as expected or differed from samples. A few customers also wished for more trial sizes and expressed sadness over discontinued beloved scents.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and product... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being patient,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Sunnamusk in Birmingham with the staff that was so passionate and was not pushy. Was really patient and gentle and offered so many combinations of perfume plus oil to match... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,396)

1,321 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy. They do not take returns although unopened.

I was recommended by my friend. It smelled so nice on her. When i wore it it was too strong to my liking. She suggested I buy the oil to compliment the edp. I got the same perfume and oil bundle. Then I requested to return one bottle of unopened fragrance but they did not accept my return. If this was the case, you should have clearly mentioned in website that it’s non returnable no matter what..even though the perfume is fully sealed and never touched.
Their customer service takes ages to get back. I had awful experience so be very careful before purchasing online. They do not take returns in any condition.

July 13, 2026
Rated 5 out of 5 stars

Really good perfume

Really good perfume! It smells fresh, lasts for hours, and the quality is excellent. I’m very pleased with my purchase and would definitely buy from Sunnamusk London again. Highly recommended.

July 12, 2026
Rated 5 out of 5 stars

I had a great experience at Sunnamusk…

I had a great experience at Sunnamusk in Birmingham with the staff that was so passionate and was not pushy. Was really patient and gentle and offered so many combinations of perfume plus oil to match my request. Found the perfect one and so happy I bought it. Too pity I didn t took his name but it was a light skin gentleman with beard and bald. Thank you for your help!

July 12, 2026
Rated 5 out of 5 stars

He was elegant

He was elegant, professional, friendly with gentle approach and pleasantry and all transaction went smoothly and very happy with my products as l have been using them for over 5 years 🌹

July 10, 2026
Rated 5 out of 5 stars

Great Customer Experience

The fragrances and oils are absolutely amazing. The sales staff really do know their products and deliver a great customer experience. The items are packaged beautifully too. I do not need to go to any other fragrance shop again.

Great products, staff and excellent Customer Service. Well done to all of you.

July 17, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Judith

Thank you for your incredible feedback. We’re absolutely delighted to hear how much you enjoy our fragrances and oils, and that our team’s knowledge and customer service made such a positive impression. It’s wonderful to know you also love our packaging and that we’ve become your go-to destination for fragrances. Your kind words mean a great deal to us and will be shared with the team.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Beautiful smells

Beautiful smells. Packaging is exquisite and feels smells and looks expensive. It's not the cheapest however up there with the famous tags. I would recommend the oils and the EDP. Will buy again most definitely

July 16, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Peter

Thank you for your wonderful feedback. We’re delighted to hear you love our fragrances, luxurious packaging, and overall quality. It’s fantastic to know you would recommend both our fragrance oils and Eau de Parfums, and we look forward to welcoming you back for your next purchase.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Very good quality oils

Very good quality oils, beautifully packaged and quickly delivered.

July 15, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Kate

Thank you for your lovely feedback. We’re delighted to hear you’re pleased with the quality of our fragrance oils, the beautiful packaging, and the speedy delivery. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Excellent customer service had an issue…

Excellent customer service had an issue with my perfume they resolved it and gave me a brand new one if you’re after premium quality perfume that smells amazing head to sunnahmusk 👍🏼

July 22, 2026
Unprompted review
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mohammed

Thank you for your fantastic feedback. We’re delighted to hear that our customer care team was able to resolve the issue with your perfume and provide a replacement. It’s wonderful to know you’re happy with both our service and our fragrances. Thank you for your recommendation and support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Love abid ambre

Love abid ambre! My 3rd bottle in this scent and wont be my last.

July 15, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sameya

Thank you for your wonderful feedback. We’re thrilled to hear how much you love Abid Ambre and that you're already on your third bottle! We truly appreciate your loyalty and look forward to being part of your fragrance collection for many more bottles to come.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great product

Absolute pleasure to use website , easy to navigate. Scents amazing

July 9, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Helen

Thank you for your wonderful feedback. We’re delighted to hear you found our website easy to navigate and that you’re enjoying our amazing fragrances!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Very helpful and friendly salesperson

Very helpful and friendly salesperson

July 14, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Claire

Thank you for your lovely feedback. We’re pleased to hear you received friendly and helpful service during your visit.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Finding great products with a unique…

Finding great products with a unique smell and good customer service

July 14, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nathan

Thank you for your wonderful feedback. We’re delighted to hear you’re enjoying our unique fragrances and the customer service you received.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Sexy smell and fast service

Sexy smell and fast service

July 13, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mohammed

Thank you for your fantastic feedback. We’re thrilled to hear you love the fragrance and were pleased with our fast service!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Hussein

I like it is good quality product and every good smell.

July 13, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mr Nuh

Thank you for your lovely feedback. We’re delighted to hear you’re enjoying the quality of our products and their wonderful scent.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Review

Love Amber Rose one of my favourite and the customer service was great as they had recommended the oil which went really well with the perfume would most definitely return yo merry hill stall as they were very approachable and happy to help

July 4, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sultana

Thank you for your fantastic feedback. We’re delighted to hear you love Amber Rose and that our team at Merry Hill helped you discover the perfect fragrance oil to pair with it. We’ll be sure to share your kind words with the team and look forward to welcoming you back soon!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

If you wanna smell the best go to this…

If you wanna smell the best go to this amazing store, I love it

July 13, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mark

Thank you for your amazing feedback. We’re thrilled to hear you love our fragrances and appreciate your recommendation!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great customer service

Great customer service

July 13, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Customer

Thank you for your wonderful feedback. We’re delighted to hear you received great customer service!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

It was s great experience

It was s great experience
The female staff on 14/07/26 was very helpful and friendly dressed very smart

July 13, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Tariq

Thank you for your lovely feedback. We’re delighted to hear you had a great experience and that our team member provided friendly, helpful, and professional service. We’ll be sure to pass on your kind words.

Kind Regards
The Sunnamusk Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look