SunnyTent Reviews 

1,468
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have bought the round pool dome (L) about 4 yrs ago (in the end of season sale), for a 4.27m diameter wide/ 1.07m high over-the ground pool. I set it up myself with the help from my teenage son, in... See more

Rated 5 out of 5 stars

What a great product, arrived in good time earlier than date predicted. Takes longer than an hour to set up but definitely worth it. We also purchased the hard standing kit so this added to our time b... See more

Company replied

Rated 1 out of 5 stars

i bought a Sunny Tent which we are very pleased with, unfortunately 2 of the poles became broken and i ordered 3 medium size poles (last season) which i discovered were the wrong length so i altered... See more

Company replied

Rated 4 out of 5 stars

It's great in the summer. But this winter we left it standing and when they didn't warn us in advance, 2cm of snow fell in the morning. Unfortunately the dome collapsed and the little white plastic co... See more

Company replied

Company details

  1. Day Spa
  2. Swimming Pool
  3. Swimming Pool Supply Store

About SunnyTent

Written by the company

Warm water, no energy costs

The SunnyTent pool dome is the way to heat your pool water!

🔥 Warm swimming water

🏅 European quality

💦 No dirt

⚡️ No energy costs

From spring to autumn: a warm and clean pool without any energy costs! shop now

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,468)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All is ok

All is ok for me thank you

April 28, 2022
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Reply from SunnyTent

Hi Dominique, great to hear that you are happy with the SunnyTent. We wish you lots of swimming fun!

Rated 5 out of 5 stars

An excellent bit of kit

An excellent bit of kit! Excellent service from sunnytent to purchase and speedy delivery. It’s definitely a 2 man job to erect but the videos online were very helpful. My only frustration is that when I brought the oval tent it did not say it wasn’t suitable in windy times and since we erected the tent the wind has be strong resulting in 2 rips that I’ve fixed with tape, I’ve since brought the middle support and this has certainly helped. On another positive the pool heat pump has hardly been on the sun heats the pool and it’s so pleasant when you get out the pool.

March 25, 2022
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Reply from SunnyTent

Hi Zoe, great to hear that you are happy with the cross pole set and our service. The oval tent has always been sensitive to wind and this should be mentioned on the website. Amazing that the pool water is warm because of the SunnyTent. We wish you lots of swimming fun!

Rated 5 out of 5 stars

The received tent had transport damage

The received tent had transport damage. However it was replaced the next day. Top service!

March 17, 2022
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Reply from SunnyTent

Hi Eelco, great to hear that you are satisfied with our service and your problem was solved quickly. We wish you lots of swimming fun!

Rated 5 out of 5 stars

Sunny Tent perfect for al fresco dining too

We bought our Sunny Tent back in Dec 2018. Transaction was easy. Put it up in the following Spring. We actually only used it in the garden as a shelter for outdoor dining - it worked perfectly and looked lovely with fairy lights and bunting (yes - very girly but even my husband said how nice it looked!!) Unfortunately last year, the poles had rusted and several snapped (was always folded down in a storm). I want to order new poles but the reviews regarding FedEx issues is putting me off at the moment.
Hopefully these glitches will be sorted and we can enjoy the Sunny Tent again this year.

February 17, 2022
Unprompted review
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Reply from SunnyTent

Hi Geoff, great to hear that you are happy with the SunnyTent. The issue with FedEx is solved and our shipments to the UK run smoothly. We hope you will have more lovely outdoor dinners in the future!

Rated 5 out of 5 stars

Haven’t erected the tent yet as bought…

Haven’t erected the tent yet as bought it for spring so all packaged. Will update review once done. Good quick delivery though from Netherlands and good communication from company of its whereabouts.

February 9, 2022
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Reply from SunnyTent

Hi Mel, thank you for your review. We are happy to hear that you are satisfied and we look forward to seeing a picture of the SunnyTent once it is installed. We wish you a good start to the swimming season!

Rated 5 out of 5 stars

Sunnytent products

I am happy with the product. Quick delivery to Hungary.

January 25, 2022
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Reply from SunnyTent

Hi Ellen, great that you are happy with the SunnyTent and our delivery. We wish you a good start of the swimming season!

Rated 5 out of 5 stars

After Storm broken rods sunny tent…

After Storm broken rods sunny tent delivers
Very quick useful spares👍👍👍

December 23, 2021
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Reply from SunnyTent

Hi Bernhard, we are sorry to hear that the rods were broken after a storm. When a storm is coming, it is best to open the SunnyTent. We wish you lots of swimming fun!

Rated 5 out of 5 stars

Great

Great, thanks

December 23, 2021
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Reply from SunnyTent

Hi Pascal, we are happy that you are satisfied with the SunnyTent. We wish you lots of swimming fun!

Rated 3 out of 5 stars

i was very happy to get the tent

i was very happy to get the tent and had to bring it through England since i am in Egypt, but was disappointed when the cane's broke and i had to order new support canes plz make a dealer in Egypt

December 23, 2021
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Reply from SunnyTent

Hi Ahmed, amazing that there is a SunnyTent in Egypt! We will consider a dealer in Egypt. We are sorry to hear that the canes broke, you can always contact our customer service in this case. Nevertheless, we would like to wish you lots of swimming fun!

Rated 5 out of 5 stars

Very helpful

Very helpful..I can't open/use until February march so I can't rate the sunnytent..

December 16, 2021
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Reply from SunnyTent

Hi Caroline, we understand you can't rate the SunnyTent yet. We wish you and your family lots of fun swimming once the SunnyTent is set!

Rated 3 out of 5 stars

Sunny tent

super good and super supplier. goods-related advice at all times.

December 16, 2021
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Reply from SunnyTent

Hi Mario, we are happy to hear that you're satisfied with the SunnyTent. We wish you lots of swimming fun!

Rated 5 out of 5 stars

Fast delivery even in this tough times

Fast delivery even in this tough times. I will try it in summer.

December 16, 2021
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Reply from SunnyTent

Hi Pavol, glad you got the SunnyTent in time! We hope you will love the SunnyTent and can't wait to hear back from you once it's installed!

Rated 5 out of 5 stars

Extremely well made product

Extremely well made product, and a fast prompt delivery.

December 16, 2021
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Reply from SunnyTent

Hi Chris, we are excited to hear that you are so happy with the SunnyTent. We wish you lots of swimming fun!

Rated 5 out of 5 stars

Five-star worthy

Great quality and the tent really looks sturdy and amazing! It was not too difficult to set up. Great purchase, five stars!

October 11, 2021
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Reply from SunnyTent

Hi Madelon, we are pleased that you are so happy with your SunnyTent and its quality. We wish you and your family lots of swimming fun!

Rated 5 out of 5 stars

Thank you sooo much for your idea of…

Thank you sooo much for your idea of this tent. It is my third pool and this tent changed everything. It is the best I could do for my pool. So easy to open, so clean the water, ...
I upgraded the poles (with 18mm steal poles), because I use the tent for a 6.1m diameter pool (intex 6.1x1.32). I had to mount the tent about 0.6m above ground so that the tent fits the diameter of the big pool. But it works and its perfect against rain, leaves, dirt, ...
The plastic sheet is very strong, so I think that will last for a few years.
Thank you ones again for that perfect idea, to make a tent for a pool.

October 5, 2021
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Reply from SunnyTent

Hi Sven, how amazing to read your review! We are happy that you are pleased with the SunnyTent and the quality. We wish you lots of swimming fun!

Rated 1 out of 5 stars

FED EX CHARGED US FOR IMPORT. DO NOT TRUST.

Brought the tent for out 15 foot pool and was impressed at first despite some of the poles being damaged. We gave subsequently been receiving letters from a collections agency regarding payment of import charges that Sunny Tents should have covered. No help from customer service what so ever and it's become a huge stress. I've seen them reply to some reviews claiming it was "an error they are trying to solve" DO NOT believe it as its completely different to what they told us. SHOCKING, DO NOT TRUST THIS COMPANY.

September 27, 2021
Unprompted review
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Reply from SunnyTent

Hello William, we are so sorry to hear this! We understand this is a stressful situation and we try to help everyone who has this issue. Please send photos of the letters you received to customerservice@sunnytent.com including your name and invoice number. We will help you as soon as possible! Nevertheless, we wish you lots of swimming fun!

Rated 5 out of 5 stars

Amazing product.Super fast delivery…

Amazing product.Super fast delivery from the Netherlands . Expands the time its comfortable to swim by keeping the chill off the water and keeping the air warm around the pool .
U tube video instructions a bit of a pain as we had to keep rewinding ... totally fed up of hearing the song "Sunny" !! But that's the only niggle 😁

September 20, 2021
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Reply from SunnyTent

Hi Athleen, great to hear that you are so happy and satisfied with the SunnyTent! The youtube videos are a bit older, but we are working on new instruction videos. We always love to hear your improvements, so don't hesitate to send us an email. We wish you lots of swimming fun!

Rated 1 out of 5 stars

Sunnytent/FedEx/Control Account

Same theme as others. Great tent, heats and protects water really well. But we too have been landed with a £100 bill from FedEx for Import Fees. Sunnytent say its an error on FedEx part and it will be sorted. It hasnt. Control Account chasing me for the money and Sunnytent telling me not to pay it. This needs addressing immediately Sunnytent - you need to reimburse out of pocket customers who chose to sette the invoice and seek to obtain the refund yourself from FedEx. Customers are not at fault here.

September 15, 2021
Unprompted review
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Reply from SunnyTent

Hi! We are truly sorry to hear that you also have this issue with FedEx. Unfortunately, it takes a while for it to be sorted out. Please send us an email at customerservice@sunnytent.com with your name, invoice number and a photo of the letters you received and we will help you further. Nevertheless, great to hear that you are happy with the SunnyTent. We wish you lots of swimming fun!

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