SunPass Reviews 102

Customer service sucks. The people are rude and do not contain any knowledge. They do not understand your complain and keep giving you irrelevant reasons for not fixing. I was trying to help my dad as he speak less English and the lady on the phone said ' I suggest not to accept translation from your daughter' which was inappropriate. My dad was very angry about that comment and on other hand they do not provide multi language translation facility, so my parents do not have anyone accept me. I tried to file complain with supervisor but she refuse to provide the agent name and said she do not know who was the agent talking to me and they are getting so many calls that she can not keep track.. So technically no complain registered on purpose.

SunPass: The only service where you pay to be frustrated!"

I bought a transponder, paid for it, and trusted it would last a decent amount of time. What a joke! The device stopped working out of nowhere, leaving me stranded at tolls. When I reported the issue, the company's brilliant solution was to inform me that the transponder was “out of warranty” and that I had to buy a new one!

So let’s recap: their product stops working, and I’m the one footing the bill. Interesting how the warranty expires faster than the device itself. At least SunPass is efficient at one thing: charging you money. As for everything else... not so much.

Summary: If you enjoy paying twice for something that should work the first time, SunPass is perfect for you! 🙃

It was impossible to set up the account for the minipass I bought at Walgreens and I had to call and do it with a live agent. I traveled one day and returned my rental car a couple of days later. A day later I see my account has been replenished. I checked the account and saw that someone else's travel was charged to my account for the next day. So I learned that it was my responsibility to remove the rental car license plate from the account or whoever rented that car gets their tolls charged to my account. I contacted Sunpass and they took the license plate off my account and stopped any more charges but they were unwilling to refund me the charges from 12/16 - $14.61. What a ripoff! Very bad customer service. If there was a rating lower than one star I would give it.

I am writing this on behalf of a friend who is 86 years old. He received a Toll Enforcement Invoice in October 2024. The photo on the invoice shows a pickup truck with an unreadable license plate number. My friend moved from Florida to New Hampshire almost 4 years ago and has been in a nursing home with dementia for over 2 years. He never owned a pickup truck. The license plate number on the invoice was his when he lived in Florida. He owned a car and sold it when he moved. I called Customer Service and sent an email explaining the situation.The agent said license plate numbers can be recycled. A case number was assigned. Nothing was done because another invoice was sent in November 2024 with additional fees. Sun Pass has not provided a photo with a legible license plate number. They leave the burden of proof on the individual. How many other seniors have been sent a random photo with an old license plate number with Sun Pass asking for toll money? This is a SCAM. Beware of FL Sun Pass.

FL highways and airport lanes stopped reading my SunPass from the vehicle after being used several years. My account is active and has fund balance in it too. I called SunPass FL phone 888-TOLL-FLA, which says it is "Unable to find the transponder in the system". Suddenly they have lost my transponder number in the system! When I log into my account it shows my transponder with last digit missing as active! I elevated the issue with customer service reps 3 levels up, they all tried to sell me a new transponder. All of them with their head in the sand would not understand the the actual problem of their system loosing my transponder number, and would refuse to check their system using phone 888-TOLL-FLA. They just wanted make the problem go away by selling me a new $15 transponder, which I refused to buy as I do not believe it is my transponder issue.

Sunpass website is garbage, nothing works properly.
Login is almost impossible.

Governor of Florida ordered all tolls waived during recent hurricane. Unfortunately no one told Sun Pass because they continued to charge tolls … I closed my account … the Governor should not make such claims in generalities

I was coming down Garcon point bridge on my way back to Pensacola and I do not have a sunpass, so I had to pull to the change and receipt side around 5:30? My window was broken so I had to open my door... I guess that was an issue for him .. no big deal but then there was an issue with counting my ONE dollar bill and SEVEN quarters. Wants change first I tried twice giving it to him he wouldn't take it ... Literally got loud with me because I couldn't put the bill in my other hand ( I was literally holding my door open with the other) He began with the idk why you have an additude like he didn't just have a Whole additude with me for no reason... I was not rude at all when I most deffinetly could have been!) I was being as patient with him as I could be, was just absolutely rude! Terrible experience. I will never take that bridge as long as I can help it! It's people like him that give things a bad name. 👎 I can't for the life of me think of why he chose me to act that way with maybe because I'm young ? I don't know but one thing I do know is you don't talk to people like that !

I have had the most terrifying experience with this service. I have purchased a Transponder PRO and was assured i can move it from vehicle to vehicle. When i set up the account online they required a plate number, which i have provided with the caveat that i will be returning this vehicle back to the rental company. Long and behold the day after i dropped the vehicle i have been charged another $10. I have gone back into the account, sent a message to the SunPass and deleted a plate number. A day later - another $10 gets charged. I filed another case and have deleted the credit card details and the account all together as i have now seen hundreds of dollars showing up on my account. This company charges your plate number and ignores the transponder. I am now absolutely paranoid about giving them any of my details. Hoping i can get my money back. What a rigged system! stay away and DO NOT give them your credit card details, you will be scammed

SunPass website is discrimination against seniors. The website is impossible to navigate and it doesn't know what's going on with it's a.i. almost impossible to put bank account on SunPass account and it's also not safe. BUT SunPass is convenient the Florida turnpike is great except it's too crowded now many accidents more than any highway in the land so says Google. Turnpike tow trucks are the best!!! The plazas are beautiful and so convenient. If it has a Dunkin I will be there!!! They offer healthy food!!! Except for the website I love my Florida Turnpike.

sunpass customer service are incompetent, rude and over all Liars. They pretend they are completing the work and request over the phone. It makes the customer call back over and over and over. it seems and feels like a scam and a joke

I had a rental and attempted to pay by plate. The website keeps giving me an error. I submit a ticket and subsequently call. While the csa was sweet she didn't listen and I kept having to repeat myself. In the end, no one seemed concerned that the website wasn't functioning properly and told me to wait for the bill from the rental company which is what I was trying to avoid.

I have account with Sunpass since 2006. I received one of those “TOLL ENFORCEMENT INVOICE” so I called twice and it is unbelievable how lazy and rude the CS Agents are. Two of them and neither could answer my simple question. I would give them a -1 if I could. What a waste of my precious time.

Online system to pay toll invoices sucks ass!!! Put in the information and doesn't allow you to complete the transaction and has the audacity to say " retry". Did this multiple times. I am mailing mine in from now on at least I know it is job security for someone receiving it on the other end.. Web designers need to tune this thing up. So frustrating to use!!

I'd use zero stars if allowed. I live in rural IOWA and received an email claiming I owed tolls. Um, I've never been to Florida where SunPass is located!
Sunpass needs to lock down its service to avoid these hacks and innocent people being ripped off!

Absolute garbage. Ended up costing me MORE money, instead of saving. I quite literally just ripped it off my windshield, smashed it with a hammer, lit it on fire, threw it away and ordered an EPASS. 🤬

got a text message about unpaid toll. they aak to enter phone and SOCIAL SECURITY number. the last time such request i was getting from prince of Nigeria who wanted to pay me $1billion, but needed my ss for tax purposes

Do not use this company - really awful company who have no customer care and made our US break initially very stressful as we were concerned about being fined and how we would pay future toll fees, but trying to save up some coins.

I managed to email them eventually after a number of attemps via their website and they just replied about this potential charge telling me to visit a store and get a transponder and suggested I may get invoiced by Sixt, but not clear if that would definitely be the case. I emailed them prior to paying for a transponder I could not use.

You can apparently pick up a free Visitor Toll Pass from Orlando Airport from vending machines and returned after your visit with reduced toll charges. An app with this name can be downloaded from app stores by non-US visitors and is on the UK Play store.

Arrived at US for recent holiday in Florida and had booked a rental car with Sixt who asked if I wanted to pay up front for a toll transponder. I explained initially I would be using in Orlando and told it would probably be cheaper to pay as you go - not told the tolls do not accept bank cards or notes, so as I had little cash on going through toll from the airport I had no option but to continue through toll without paying toll fee. I decided after that I would visit a Wallgreens to pick up a Sunpass transponder as their website stated I could register online with the rental vehicle details, however non-US citizens cannot download the Sunpass app and there are no options to enter contact details for other phone numbers etc. Also it would not allow me to register the transponder number online. I eventually managed to contact Sunpass using my hotel phone as my UK mobile did not allow international calls and were told via the automated message by using my hotel phone number that another device was already registered and asked if I wanted to register a new device. Eventually spoke to staff member who took my vehicle details and transponder number and told me the vehicle had already been registered and I could not register my new transponder with them and they could not help me. Told me to speak to Sixt who were equally useless. I will now have to wait to seen if there is a $100 fine or if I just get invoiced for this journey. I do not understand why the toll system does not allow card payments or why they do not have a better system to register rentals and foreign visitors to the US. In the UK you can pay the toll fee in Dartford, Kent a number of ways either by registering an account, pay as a one fee or have a transponder in some cases - in any case you have up to midnight the following day make a payment.

Just looked at the Sunpass reviews following toll charges that have been incorrectly charged to my account After 2 weeks proving the information they asked for both online and finally to a walk in center I am getting nowhere They are deliberately evasive and unhelpful and it must be a deliberate act to to get people to drop their problem. Without doubt the worst customer service I have ever experienced and there are a lot of bad ones. It is mis representation to even call it customer service and as previous comment says I only give it one star because there is nowhere to give it none

I commute to work. I pay my tolls every couple of months. It has never been a problem. I received a letter from a collection agency without ever receiving an invoice for this plate. Upon calling sunpass they told me that I am no longer able to make a payment to them that I have to deal with the collection agency. what a waste of time and resources. I wish I could use someone else but I have no choice. What a horribly run agency.