Sunplay Reviews 

Ordered a purechlor replacement salt cell, received a generic cell at purechlor prices.

They do not allow returns if you have used the item. How can you check if the item is working/compatible without using!!
Use Amazon or similar where the return process is easy and efficient. It may cost a little more, but you will have peace of mind.

The WORST COMPANY. DO NOT ORDER ANY PARTS FROM THIS COMPANY. I order a filter head for my pool pump. Paid $375 for it. I received it and it leaks. Now they are saying it's a warranty issue. WHAT ??? They are saying it will take up to 90 days to have this issue resolved. What's there to resolve. It doesn't work it leaks. I mail it back and send me a new one or give me my money back. This company is TERRIBLE!!!! PAY THE EXTRA COMPSNY AND USE A DIFFERENT COMPANY.

In short, if you open the box (!!) containing whatever product they sent you, they're done with you. You have a problem? Contact the manufacturer.
Case in point: pool pump failed shortly after installing. They told me to send it at my expense to manufacturer, and within eight(!) weeks they would let me know if they'd replace it. Would Sunplay help me with this? No, not their problem.
In the mean time, Sunplay would be glad to sell me another pump. Yeah, right, like I would ever buy from them again.
Just awful.

Oh how I wish there was a way to provide a (-10) rating.
I could have paid a fraction of the costs, and purchased an off brand of light to replace my Aqualumins, but I chose to do the right thing and ask PALL direct. They gave me the model number and suggested I buy from Sunplay. After spending $1299 for the lights (and an additional unnecessary receiver/controller), and paying to have the lights installed; one of the lights doesn't work. I called Sunplay to get a replacement and was told they wouldn't handle my issue (even though it was them who took my $1299), and I needed to call the manufacturer (PALL) directly. I spent top dollar for what was supposed to be the best, paid to have it installed (literally only 2 wires for each light, yet still extra costs), and now jumping through hoops to get a replacement for the faulty unit which I will then have to pay to get installed. My verdict is not yet in for PALL (as I don't have a replacement light yet), but I'll never buy anything from Sunplay again. All they needed to do is apologize for the inconvenience and send me a replacement that works. I didn't even ask for help covering the extra costs of install/uninstall/reinstall. But they said NO - it's their Company Policy.

terrible customer service. gave me the complete run around for a warranty and return. company for the product said they needed to submit the return and they referred me to them. no response from sunplay. don't buy anything from them.

Wanted to order an o-ring for my heater. Showed in stock in bold green type for the part and also said it was special order. I assumed that meant no returns on the part. Ten days later nothing from the company about shipping the part. After emails back and forth I am told it's technically not in stock just a special order. So a good bait and switch, take my money by saying it's in stock then wait to telle it's actually 4-5 weeks away, still waiting for a refund. Scam company

Do not purchase from this company. I was looking for a Hayward LCD pool pump interface assembly and called to see if I could get a discount code. The extremely RUDE and condescending female person that answered the phone not only didn't give a code, but she also INCREASED the price while we were on the phone. When asked why the price just increased, she said that she has to comply with Hayward's standard. I would rather pay more and purchase from another company that at least won't change the price on you right on the phone. Go somewhere else. There are plenty of websites.

Update: The owner just replied that they haven't inceased their prices. I have pictures of the original price of $379.95 and the increased price of $389.95. Please don't lie on top of everything else.

Update 2: Pictures have been provided.

Dont like it I ordered 2 items but of course they don't have it in stock and no one talks about it now wait a month before they buy it in China, never again

The absolute worst customer service experience I have ever received. The person I talked to was named Chelsea and we canceled our order simply for the fact that she was absolutely the rudest human I have ever interacted with.

We ordered a $1200 pool light set with expedited shipping. The shipping policy says that orders placed will be shipped within 24 hours unless stated on the product page. I was told there was a 7-35 day lead time on the product I ordered even though that was not called out on the product page.

That wouldn’t have been an issue had it not been for the rude and condescending tone Chelsea had when answering my questions. Every time I would go to ask a question or give her context on why I was confused she would cut me off mid sentence.

I will never give a business my money that treats their customers like Chelsea did. Do yourself a favor and order from a different small business. Chelsea will run your business into the ground.

Buyer beware!!!

Sunplay's return policy is not available on their website.

If you buy from this company, you are stuck with the item should you try to use the product, and the product does not solve your problem.

Was told that my Polaris needed a new control unit, upon ordering and plugging my device in; the issue was not resolved.

Since I plugged the unit in, it is not eligible for return, but their website doesn't tell you that at time of order.

Do not buy from this company! My return was refused due to the unit being plugged in and now not considered new.

I put in an order for a part for my pool and never received any confirmation of shipping. I have been reaching out and do not receive any updates on the status of my order. Completely unresponsive.

Awful site! They make withdrawing so complicated, I’ve never had such a process for withdrawing money, and on top of that they charge a withdrawal fee.

Not with this Company online after me sending an email still hadn’t replied after a week and then went ahead called them and they told me that the part was on back order and I had to wait another five weeks so total would’ve been seven weeks without any notification absolutely useless. I would never recommend this company to my worst enemy.

I ordered a pool pump from them that the box was never opened we ended up getting the same pump from a local distributor faster so I called to return item. Just from speaking to Elizabeth I had a bad feeling that something was going to go wrong. They needed a picture of the box before it was shipped which I did. They were very strict on the rules of returning something we followed to a Tee. But got an email stating that the item was returned damaged to them with dents all over it. It was packed the way they sent to me wrapped completely in molded styrofoam that conformed the entire thing, there was no way it could have been damaged. They are complete scammers they just didn't want to return our money with or without a restockng fee. This company is a complete scam. Next, I will be filing a complaint with the Better Business Bureau.

Buyer beware! If you so much as open the box and don't use the item, they will not give you a refund. I returned a $300 electrical power supply for a pool vac and just plugged it into the wall inside my house to make sure it wasn't defective. I found out the same day that my vac motor was out so I never used the electrical unit, never took it outside. I packed it back up just as it came and returned at my expense. They have their unit back and refuse to refund a dime! They can ship it out to another buyer and double their profits.

I have yet to receive the pump base. I received the hose and fittings.

They said they had the part in stock when it actually came from Medtronics and Georgia and it took 2 1/2 weeks to get the part

Correct product, timely