Sunplay Reviews 

Have been a customer for several years. Competitive prices for OEM equipment. Good customer service people who know their products.

Very rude customer service person

Beware, learn from our mistake DO NOT BUY FROM SUNPLAY! This company has by far the worst customer service I have ever received.

Their representative Elizabeth with talk right over you, will not listen, takes no responsibility, and is just ultimately rude having no value for their clients. Our team called over 2 months to get this resolved and when I as the owner of the company called she first hung up on me, then proceeded to tell me our issue was our fault constantly talking right over me.

Lets get to the issue. We ordered an expensive $4K pentair heater. The box it came in had been repackaged and looked brand new, so we accepted it.

Once opened we received a used heater that had multiple parts rebuilt, the whole shell cracked etc.

They constantly blamed it on the shipper and would not replace the broken or used parts of the unit. We ultimately had to pursue a chargeback with our credit card.

Recommendation: STAY AWAY.

I needed 6 SR Smith pool lights for my pool/spa to replace dead Nexxus Savi lights. I bought 1 from an online retailer that was listed on the SR Smith website to test it out. It took them 6 weeks to ship. When I went to buy another 5 the price went up. So I ordered from SunPlay and received the 5 SR Smith pool lights very quickly and at a good price. Thank you.

It was what I order, factory match. Easy to install.

Great product and quick delivery. The only complaint is that the lid came off of the bromide tablets and they spilled all over the inside of the box. I don't believe this was Sunplay's issue, likely the manufacture did not secure the lid. Otherwise very pleased

Great prices and shipping was very quick!

Great customer service and my order was shipped out that day. Price was almost a third of what the local pool company wanted. Will be ordering again.

The salt cartridge that we ordered seems to be working well, and it was delivered in a timely manner. Also the price was reasonable considering the other companies.

It took over a week and a half to get my part shipped out and I think the only reason they did is because I emailed them for a full refund

Great service, quick shipping and the right product.

It was exactly what I wanted , and got it in a very timely time !!

I bought a Jandy Cell Replacement through this company. I got my product and in less than 10 days the cell stopped working. I contact the company expecting a exchange, like every other serious business would do. The response is that I should look for the manufacture. Less than 10 days and this product that I pay almost $500 stop working. I would not do anymore business with these people. They have 0 costumer service. Very poor business standards.

Order was easy, product was as delivered in a timely manner.

Put your special return policy clearly on your product pages that would incur very high re-stocking charges.

It's in really fine print and not very obvious, buried in a general support info page.

I returned an item and it was over a month later that I received my refund