Sunrun installed a defective roof using…
Sunrun installed a defective roof using undocumented workers, with seldom a joureyman present. There are a number of leaks and general bad construction and damage. For those who aren't aware, yes you can purchase a new roof through Sunrun. In fact if you buy a roof and solar installation together, the warranty is supposed to be 25 years. But it's only been two years and they refuse to repair the roof. I live in a very nice home, and they did everything they could to not address this roof. I waited for a period of months, and they said they couldn't get anyone to come out. They indicated with flowery diplomatic language that I could hire my own contractor to fix it and they would reimburse me. I believe they did this deliberately to evade the obigation of their warranty when they knew rain water was pouring into my house. However the roof was so ravaged by reckless unskilled work that more leaks and hidden damage emerged. Then Sunrun said they won't cover any more repairs. They abandoned me and my roof. Sunrun should have come out after I made a single phone call and repaired the roof. Numerous phone calls and emails and personel, all the way to the corporate office in San Francisco for those of you who might think you can go all the way up the ladder for better results. You would likely get a lawyerly like letter indicating Sunrun isn't responsible if you get into a costly repair issue. I think it's nice friendly salepeople, but down the road, it's platitude and delays and no response. And a company I recommend you not trust in spite of the flowery advertising and enthusiastic promises from their salespeople and representitives.