Sunshine Scooters Reviews 

73
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful staff and the remarkably prompt delivery of their mobility products. People note that the merchandise always arrives in pristine condition, and all technical controls are thoroughly explained upon delivery. Buyers are also delighted by the seamless purchasing process and the exceptional professionalism demonstrated throughout the transaction. Though some reviewers experienced frustrating issues with post-sale support, mentioning specific difficulties regarding missing registration documents and incorrect replacement parts. These individuals pointed out that communication became difficult after purchase when trying to resolve these unexpected problems.

What people talk about most

Product

Users describe positive interactions with product, noting that the mobility scooters and wheelchairs arrive... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the purchasing and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast delivery, helpful home... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals, efficient handling,... See more

Customer service

Customers consistently note mixed experiences with customer service, highlighting both praise and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my scooter,looks brand new TBH,and at a very reasonable price. Kept informed from beginning to end by Charlie,even sorted my log book with DVLA. Delivery also superb by their own very... See more

Company replied

Rated 5 out of 5 stars

Scooter serviced, and it's like riding a cloud! So smooth and quiet! The engineer was thorough, and I know I can rely on my trusted steed I originally purchased from them. The Sunshine team is friendl... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would! Great service, and a beautiful scooter with extras at a very good price. Prompt delivery too! Highly recommended seller. I wouldn’t go anywhere else now! 😊

Rated 5 out of 5 stars

I can honestly say that,I’ve never been so impressed with a mobility scooter shop and there aftercare. I purchased my Scooter from them on EBay with a Year’s warranty and even though I stay well over... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Sunshine Scooters specialise in the sale and hire of pre-owned and reconditioned electric mobility scooters and power chairs. We also cover all repairs, servicing, battery replacements, insurance and mobility scooter breakdown cover.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(73)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best and honest scooter dealer I know …

Absolutely excellent and true to there word and warranties , bought a scooter and even though they are well over a 3 hour drive away they got a engineer out to help me within the week and I only had a couple of months left on my warranty.honestly they are good as gold definitely 5 stars

October 3, 2025
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Rated 5 out of 5 stars

I can honestly say that,I’ve never been…

I can honestly say that,I’ve never been so impressed with a mobility scooter shop and there aftercare. I purchased my Scooter from them on EBay with a Year’s warranty and even though I stay well over a 100 miles away and only a couple of months left on my warranty, they got a engineer out and even replaced the part that gave me some problems. I stay a good 3 hours drive away and yet they got someone here to fix the problem.If I ever need a new or second hand scooter I would stick with them.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

So knowledgeable and helpful!

I was looking to replace my electric wheelchair, but wasn't sure which model would be the best for me, since I had some very specific requirements. I phoned up Sunshine Scooters and had a fantastic conversation all about what I needed and what would suit me best - they're so knowledgeable and happy to help!

I ended up ordering the chair they recommended and I'm SO happy with it - it was fantastically priced, arrived really quickly, and looks like new. It suits my requirements perfectly. I cannot recommend them enough!

August 20, 2025
Unprompted review
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Reply from Sunshine Scooters

Thank you so much for your lovely review! We’re really pleased we could help you find the right wheelchair and that it’s working out so well for you. It’s great to hear you’re happy with the chair, the price and the delivery. Your kind words and recommendation mean a lot to us. We’re always here if you need any more help in the future.

Rated 5 out of 5 stars

Excellent, trustworthy service

The website is excellent, with lots of photos of every scooter for sale. You can choose to browse all scooters or view 4mph or 8mph models, which was very convenient. All scooters looked in excellent condition, with the component parts (tyres, battery etc) given a rating out of ten. I immediately got the impression that they took great care of the products they were selling, and I was right. The scooter I received was in immaculate condition. Nationwide delivery was included in the price, arriving in the morning with a full charge so my father could use it straightaway that day. Communication via email or phone was excellent. I couldn't be more impressed with this company. Highly recommended.

July 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Most helpful and informative.

Most helpful and informative.
So good to find a specialist who not only knows his products but also how they work.
Identified the fault of my scooter and advised on a DIY fix saving me a lot or time frustration and money.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service,I wouldn't…

Fantastic customer service,I wouldn't go anywhere else, scooters are fab and with the option to buy or hire it's made my life so much easier, couldn't recommend sunshine scooters enough,thanks for everything 😊

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

I have visited Sunshine Scooters many times.

I have visited Sunshine Scooters many times and every time they were able to help me with my enquiry. They are very friendly and treated me with respect. Their after sales service is first class, so I highly recommend Sunshine Scooters for your next mobility aid.

April 9, 2025
Unprompted review
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Reply from Sunshine Scooters

Thank you for your kind words and support. We’re pleased to have met your expectations and truly appreciate your recommendation. We are always happy to help should you need any further assistance.

Kind regards,
The Sunshine Scooters Team

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Rated 5 out of 5 stars

Great customer service

Went into the Boston shop and the lady working there I think her name was Paula was extremely helpful giving expert advice to me as I was not knowledgeable on scooters. When I went in I was not planning on buying a scooter but after the excellent customer service from the lady I am most certainly going to buy one from your store.

May 5, 2025
Unprompted review
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Reply from Sunshine Scooters

Thank you for your kind feedback. We're delighted to hear that Paula provided such helpful and expert advice during your visit to our Boston shop.

We’ll be sure to pass your compliments on to her. We look forward to assisting you again when you're ready to make your purchase.

Kind regards,
The Sunshine Scooters Team

Rated 5 out of 5 stars

I have used Sunshine Scooters on…

I have used Sunshine Scooters on several occasions and always received excellent service. Charlie Dave and the team are super efficient and very helpful. I would highly recommend them for all your Scooter needs. 👍👍👍👍👍

February 6, 2025
Unprompted review
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Reply from Sunshine Scooters

Thank you for your continued support and for your kind words about Charlie, Dave, and the team. We're pleased to hear you've consistently received excellent service, and we truly appreciate your recommendation.

Kind regards,
The Sunshine Scooters Team

Rated 5 out of 5 stars

Couldn't ask for more

Great communication from Charlie and excellent service in the workshop. Looked like a really fantastic range of scooters in there too. Couldn't be happier with the experience, thank you so much!

May 7, 2025
Unprompted review
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Reply from Sunshine Scooters

Thank you for your positive feedback. We're thrilled to hear you had a great experience with Charlie and our workshop team. We appreciate your kind words and are glad you’re happy with our scooter range and service.

Kind regards,
The Sunshine Scooters Team

Rated 5 out of 5 stars

Genuine care and good service

Very impressed with the service and care.
Charlie took the trouble to ensure scooters purchased met my needs as well as with my budget

May 3, 2025
Unprompted review
Sunshine Scooters logo

Reply from Sunshine Scooters

Thank you for your kind feedback. We’re delighted to hear that Charlie took the time to ensure the scooters met both your needs and budget. We truly appreciate your recognition of our service and care.

Kind regards,
The Sunshine Scooters Team

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Rated 5 out of 5 stars

You can trust this business

You can trust this business. You get an excellent deal and a great product. And service is always there if you need support or advice. I’ve used Sunshine Scooters since 2019 and have never been let down. I wouldn’t go anywhere else. You can’t go wrong with Sunshine Scooters.

May 5, 2025
Unprompted review
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Reply from Sunshine Scooters

Thank you for your continued trust and loyalty since 2019. We are thrilled to hear that you’ve always been satisfied with our products and services. Your recommendation means a great deal to us, and we look forward to serving you for many more years to come.

Kind regards,
The Sunshine Scooters Team

Rated 1 out of 5 stars

Bought a scooter has some repairs need…

Bought a scooter has some repairs need to be done it should of been looked at before it left the shop he said that they could fix it but would have to go to the workshop just
becarful what you buy

April 25, 2025
Unprompted review
Sunshine Scooters logo

Reply from Sunshine Scooters

Thank you for your feedback. We’re sorry to hear about your experience.

All of our Mobility Scooters undergo a full inspection and further quality check before dispatch. However, as with any complex product, there is always a small chance that an issue may arise after delivery despite our best efforts. In this case, we offered to repair the scooter through our workshop under the 12 month comprehensive warranty all of our products come with, but our support was declined on several occasions.

We’re committed to helping our customers and ensuring they are satisfied with their purchase. If you change your mind, our team remains available and happy to assist you.

Kind regards,
Sunshine Scooters

Rated 5 out of 5 stars

Delivered same day as I purchased.

Delivered same day as I purchased.

Could not be more happy.

Knowledgeable, helpful, Friendly.

Thank you.

March 21, 2025
Unprompted review
Sunshine Scooters logo

Reply from Sunshine Scooters

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that your order arrived promptly. It's always our goal to provide helpful and friendly service, so we're glad that reflected in your experience. We truly appreciate your feedback and look forward to serving you again!

Rated 5 out of 5 stars

Will definatly use again

After having a horrendous experience with another company, what a relief to deal with Sunshine Scooters, from first contact till delivery I can honestly say that they have gone above and beyond to get me my new scooter.

February 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Kymco agility

Wow! What can I say about sunshine scooters. Excellent service and excellent adviser, Charlie, he helped me all the way through and spent time explaining everything to me even though I’m a stress head. He was brilliant. When it arrived it looked brand new and the driver explained everything and helped me put it in my house. I’m happy as Larry with it.

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer services

Excellent customer services. Nothing was too much trouble. The description he gave over the phone of a Quickie Q700m was very good and on delivery it was even better. It looked brand new. Definitely will use them again. The delivery driver Mikey was very friendly and helpful.

December 4, 2024
Unprompted review

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