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Rated 5 out of 5 stars

Having looked at many Dry Robes I purchased a robe from Sunsup . It arrived today and I am thrilled by the quality of the garment , great zips with external and inner zipped pockets , fabulous hood... See more

Rated 5 out of 5 stars

I'm so thrilled with this changing robe! The colour is beautiful (I ordered the mint), the lining is so soft and the jacket is light whilst still being very warm. The embellishments are stylish lo... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from Sunsup a few times and always had an amazing experience. Super speedy delivery, great customer service and gorgeous items. Recently got a changing robe and I’m delighted with it- so... See more

Rated 4 out of 5 stars

Easy process and pleased with the bag. Like the pattern and colours and the size is great

Company replied

Company details

  1. Outdoor Sports Store

Written by the company

At Sunsup we design stylish outdoor gear for all the family. We want to move away from primary colours in the outdoor industry and instead design products that people really love using on their adventures. By designing products our customers love, we hope that this will encourage more people to get outdoors and to enjoy the important things in life. Sustainability is at the core of everything we do. We put people and the planet first because that's what we believe truly matters. We want to help build a future that is more sustainable for the planet and more sustainable for our lifestyles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, really well thought out and personal response to an issue I had with my order and a great resolve, would definitely recommend buying from them.

My robe is amazing quality and fabulous for keeping warm and dry for the rainy dog walks.

May 9, 2024
Unprompted review
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Reply from Sunsup

Thank you very much for your feedback, it is really appreciated. Customer satisfaction is our number one priority.

Rated 5 out of 5 stars

Fantastic Coat …

My partner ordered me one for Christmas and I absolutely loved it, other brands of similar coats have bold of camouflage colours which I’m not really into, I’m more of a Pastel/neutral colour person, so the sage green colour was perfect for me, the coats are very snug very, very roomy and great, and exactly what I wanted, they weather the gloomy British weather very well and it’s soon become my staple dog walking coat and I love it! I can’t wait to see what colours come out next and I’ll be sure to be buying one for the Cornwall summers :) Kate was fantastic at communicating also. I wish this company all the best they fully deserve it!

January 28, 2024
Unprompted review
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Reply from Sunsup

Thank you very much for sharing this, we really value each and every customer. We're pleased that you found a colour you liked. We're launching a new colour very soon so keep your eyes peeled!

Rated 5 out of 5 stars

Stunning products

I have just made my second purchase with Sunsup and yet again they do not disappoint! Beautiful products and the best customer service! Thank you

April 19, 2024
Unprompted review
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Reply from Sunsup

Thank you so much, your kind words mean everything to us, it's our community that makes Sunsup what it is, so thank you.

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Rated 5 out of 5 stars

Staff service and product.

Today at the sun sup to had a look on various supplements to boost my training/recovery so got some stuff from them. But straight after that locked myself out off car with my keys in the boot so I asked them if they could help me. Gentleman over the counter offer me a lift home to collect my spare key so I got saved and just made it to work on time. I just wanted to say Thank you very much for the help and I be back for more :)

March 29, 2024
Unprompted review
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Reply from Sunsup

Hi Daniel, we think that your review may be for a different company, we are www.sunsupboards.com but thank you very much for your message. We're glad to hear your day was saved!

Rated 5 out of 5 stars

Impeccable customer service

Cannot fault the customer service of this company. Went above and beyond to ensure I was happy with my order. Quick responses to contact and very professional with their responses. Their absolute goal is to clearly make the customer happy and I can’t remember a company doing this for such a long time. Would definitely recommend! A small business that has left a big impression! Also - love my coat - great size and getting compliments already! Thank you Sunsup!

February 3, 2024
Unprompted review
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Reply from Sunsup

Thank you very much Steph, we're so pleased to hear you have been satisfied with our service. Customer satisfaction is our top priority!

Rated 5 out of 5 stars

The best on the market! Beautiful colour

I'm so thrilled with this changing robe! The colour is beautiful (I ordered the mint), the lining is so soft and the jacket is light whilst still being very warm. The embellishments are stylish looking and the hood is small so won't blow down in the wind.

Before purchasing from Sunsup I had just returned another robe from another website in the same price range and im glad I did as this is much better quality.

very fast delivery and packaged really lovely too.

February 2, 2024
Unprompted review
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Reply from Sunsup

Thank you for your feedback Kim, it's great to hear you're enjoying your new robe! We wish you a happy 2024 and thank you for choosing Sunsup!

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Rated 5 out of 5 stars

Fast delivery

Fast delivery
I am obsessed with my new changing robe.. I bought it for cold water swimming but have been wearing on the school run and it’s been a life saver with the icy/snowy weather! Great colour too

January 6, 2024
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Reply from Sunsup

Thank you for your feedback Rachel, we're pleased to hear you are enjoying your versatile robe. Wishing you a happy 2024, Sunsup team

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Rated 5 out of 5 stars

Great products, quick delivery.

Quick and well packaged delivery - even though it was over the festive period. I for the changing robe, beanie, water bottle combo and I love them all. Had lots of compliments. Would definitely recommend.

December 30, 2023
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Reply from Sunsup

Thank you Sarah, we're so pleased you're enjoying your robe, beanie and bottle bundle!

Rated 5 out of 5 stars

Lovely small business

Sunsup is such a lovely small business. I absolutely love my changing robe.

January 3, 2024
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Reply from Sunsup

Thank you for your kind feedback Anna, your support is what makes Sunsup what it is.

Rated 5 out of 5 stars

Dry Robe

Had no issues with ordering or delivery dates. Love the product (dry robe) so much. Well made, lovely colour and good fit ( not ridiculously oversized). Overall excellent product and service.

January 1, 2024
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Reply from Sunsup

Thank you for your helpful feedback Julie, we really appreciate your support. Sunsup team.

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Rated 5 out of 5 stars

Great experience

Great experience, my partner did not like the colour she first chose, easy swap, very helpful, very polite! would highly recommend

January 1, 2024
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Reply from Sunsup

Thank you for your feedback Craig, we are always pleased to help you swap your item for the perfect one!

Rated 5 out of 5 stars

A must buy!

Received a medium coat for Xmas but with being a size 10 and only 5 foot 4 it felt a bit too oversized.
I messaged the company that got straight back to me on Boxing Day. They were very helpful!
I loved the coat so much I decide to gift to a family member and order a Small to see if it felt better.
Delivery arrived quick and the small is much better for me. I love it.
We now have the green and the sand colour in the family and they are both amazing!
I only wanted the coat to keep warm when out and about and it certainly does that!
Love it!
Highly recommended
Thank you

December 29, 2023
Sunsup logo

Reply from Sunsup

Thank you for your feedback Jenny, we're so pleased you are happy with our service and products. Thank you for supporting our small business, your support makes Sunsup what it is. Sunsup team.

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